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Zendesk Chat vs Podium Comparison

Zendesk Chat vs Podium Comparison
Zendesk Chat
Podium

At a Glance

4.3

Live Chat Software

Starting at $49

Per Month

4.6

Online Reputation Management Software

Starting at $289

Per Month

Overview

Zendesk Chat

Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs….  Learn more

Target Market

Enterprise

Mid Market

Small Business

Podium

Podium is an all-in-one marketing and communication tool specifically built for local businesses that want to grow their business, connect with modern customers, and simplify operations. Podium’s all-in-one inbox consolidates reputation management, website chat, marketing campaigns, and mobile payme…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Suite Team

$49

Per Month

Suite Growth

$79

Per Month

Suite Professional

$99

Per Month

Suite Enterprise

$150

Per Month

Free Trial Available

Pricing Available

Essentials

$289

Per Month

Standard

$449

Per Month

Professional

$649

Per Month

Free Plan Available

Pricing Available

Pros & Cons

Zendesk Chat Pros

  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools

Zendesk Chat Cons

  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.

Podium Pros

There is not sufficient information

Podium Cons

There is not sufficient information

Screenshots

Zendesk Chat

Podium

Videos

Zendesk Chat

Podium

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $0

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Vendasta

4.5

Starting at $359

per month

GoSite

3.9

Starting at $19

Per Month

Rize

4.5

Starting at $0

Per Month

Deployment

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Mobile Web

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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