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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Perpetual License
Free
$0.00
/ one_time
Starter
$29.00
per / month
Growth
$59.00
per / month
Plus
$749.00
per / month
Premium
$2999.00
per / month
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Not enough data available.
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Reviewer's Segments
Insufficient data to show segment split
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Videos
- Webinars
- Documentation
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
17
- ActiveCampaign for Marketing
- Adobe Commerce
- Agile CRM
- Aircall
- Better Stack
- BigCommerce
- Brevo Marketing Platform
- Dropbox
- Dropbox Business
- Duda
- Ecwid
- Gmail
- Google Analytics
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- Jimdo
- Loom
- MailerLite
- Microsoft Excel
- Omnisend
- Pipedrive
- Salesforce Platform
- Shift4Shop
- Shopify
- Site123
- Sitecore Experience Manager
- Squarespace
- TeamViewer
- Testimonial
- WhatsApp Business
- Wix
- WooCommerce
- Zendesk Support Suite
- Zoho Assist
- Zoho CRM
- Zowie
Total integrations:
25
- ActiveCampaign for Marketing
- Adobe Commerce
- Agile CRM
- Aircall
- Better Stack
- BigCommerce
- Brevo Marketing Platform
- Dropbox
- Dropbox Business
- Duda
- Ecwid
- Gmail
- Google Analytics
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- Jimdo
- Loom
- MailerLite
- Microsoft Excel
- Omnisend
- Pipedrive
- Salesforce Platform
- Shift4Shop
- Shopify
- Site123
- Sitecore Experience Manager
- Squarespace
- TeamViewer
- Testimonial
- WhatsApp Business
- Wix
- WooCommerce
- Zendesk Support Suite
- Zoho Assist
- Zoho CRM
- Zowie
Top Alternatives
Categories
Common categories include: Live Chat Software, Digital Customer Service Platforms, Help Desk Software, Customer Self-Service Software, Social Customer Service Software, and Chatbots Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Tidio LLC
- Located in San Francisco
- Founded in 2013
