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Zendesk CRM
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At a Glance
Overview
Zendesk CRM is a robust customer relationship management software designed to streamline communication and enhance customer service experiences. It offers tools for managing customer interactions, support tickets, and sales pipelines, allowing businesses to build stronger relationships with their... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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More than just a task management tool, ClickUp is a 360-degree productivity suite that offers functionalities that expand and scale together with a business’ evolving needs. With more than 15 views and over 35 apps, it allows teams of all sizes from across different disciplines to set strategic p... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Team
$19.00
per / month
Growth
$49.00
per / month
Professional
$99.00
per / month
Enterprise
$199.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free Forever
$0.00
/ month
Unlimited
$9.00
/ month
Business
$19.00
/ month
Business Plus
$29.00
/ month
Enterprise
Contact Us
Pros and Cons
- User-friendly interface
- Robust mobile application
- Extensive integration options
- Strong onboarding support
- Comprehensive feature set
- Advanced features reserved for higher-tier plans
- Limited API calls on lower-tier plans
- Additional costs for certain add-ons
- Customizable dashboards
- Features and functions best suited for solopreneurs and small teams
- Comprehensive freemium plan
- Built-in chat feature for both private and public communication
- Offers extensive features with the option to customize under the free plan.
- Onboarding process can be complicated
- No built-in video conferencing feature
- Additional customizable features will require an annual fee
- Platform can easily overwhelm new users
Reviewer's Segments
Insufficient data to show segment split
Small Business
79.66%
Mid Market
16.33%
Enterprise
4.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
5
- 10Web
- 800.com
- Adobe XD
- AppMaster.io
- AppSumo
- Appy Pie
- Asana
- Automate.io
- Bitbucket
- Box
- Calendar
- Canny
- Capsule CRM
- ChatArt
- Clockify
- Cloudzy
- Copy.ai
- Dropbox Business
- Findstack
- Fiverr
- Flowrite
- Frase.io
- FreshBooks
- GitHub
- Glide
- Gmail
- Google Calendar
- Google Forms
- Google Workspace
- Grammarly
- Helpdesk
- Hootsuite
- HostWP.io
- HubSpot CRM
- Imagify
- Involve.Me
- Jira
- Jotform
- Jotform Apps
- Jotform Tables
- Landbot
- Litmus
- LiveChat
- Loom
- Mailture
- Make
- Microsoft Teams
- MyOwnConference
- Nifty
- OneDrive
- Pinecone
- Reclaim Ai
- Rewind AI
- Rize
- Rocketlane
- Shift4Shop
- Stract
- SysTools IMAP Migration Tool
- Toptal
- Trainual
- Trello
- Twenty
- Wiz
- Writer
- Writesonic
- Zapier
- Zendesk Support Suite
- ruttl
Total integrations:
63
- 10Web
- 800.com
- Adobe XD
- AppMaster.io
- AppSumo
- Appy Pie
- Asana
- Automate.io
- Bitbucket
- Box
- Calendar
- Canny
- Capsule CRM
- ChatArt
- Clockify
- Cloudzy
- Copy.ai
- Dropbox Business
- Findstack
- Fiverr
- Flowrite
- Frase.io
- FreshBooks
- GitHub
- Glide
- Gmail
- Google Calendar
- Google Forms
- Google Workspace
- Grammarly
- Helpdesk
- Hootsuite
- HostWP.io
- HubSpot CRM
- Imagify
- Involve.Me
- Jira
- Jotform
- Jotform Apps
- Jotform Tables
- Landbot
- Litmus
- LiveChat
- Loom
- Mailture
- Make
- Microsoft Teams
- MyOwnConference
- Nifty
- OneDrive
- Pinecone
- Reclaim Ai
- Rewind AI
- Rize
- Rocketlane
- Shift4Shop
- Stract
- SysTools IMAP Migration Tool
- Toptal
- Trainual
- Trello
- Twenty
- Wiz
- Writer
- Writesonic
- Zapier
- Zendesk Support Suite
- ruttl
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Mango Technologies, Inc.
- Located in San Diego, California, United States
- Founded in 2017
