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At a Glance
Overview
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to th... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 mil... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Standard
$14.00
per seat / month
Professional
$23.00
per seat / month
Enterprise
$40.00
per seat / month
Ultimate
$52.00
per seat / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
Pros and Cons
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
- Great features.
- Good CRM and phoning systems.
- Convenient IP telephony.
- Terrible reporting.
- Poor customer service.
- Struggles with uploading larger files.
Reviewer's Segments
Small Business
63.58%
Mid Market
29.86%
Enterprise
6.56%
Small Business
52.62%
Mid Market
31.84%
Enterprise
15.53%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
82
- Acquire.io
- AliveChat
- ApexChat
- Apollo.io
- Appy Pie
- BigCommerce Enterprise
- Bigin by Zoho CRM
- Brevo Marketing Platform
- BuiltWith
- Calendar
- Campayn
- Chat2Desk
- ChatArt
- Clappia
- Claritysoft
- Click2Magic
- ClickSend
- Creatio
- Deskxpand
- Domain.com
- Dropbox Business
- Folderly
- Genesis Pro
- GoTo Connect
- GoToMeeting
- Google Analytics 360 Formerly Google Analytics Premium
- Google Drive
- Goolara Symphonie
- HubSpot Marketing Hub
- Hunter
- Incrowd Interview
- Instapage
- Intuit Mailchimp
- Involve.Me
- JangoMail
- Jira
- JivoChat
- Jotform
- Jotform Tables
- Kissflow
- Landbot
- LeadIQ
- Lyne.ai
- MCA Suite
- Mailture
- MyOwnConference
- Network Solutions
- Nextiva
- Ninja Outreach
- OneDrive
- Overloop
- Parallels Desktop For Mac
- Personio
- Pinecone
- Pinpointe On-Demand
- Podium
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop Pro
- QuickBooks Desktop for Mac
- Quo
- Rewind AI
- Ring Central
- RingCentral MVP
- SE Ranking
- Shift4Shop
- Site123
- Skuid
- Smith.ai Live Website Chat
- SnapEngage
- Stripe
- SupportBee
- SurveySparrow
- Textdrip
- Tidio
- UENI
- Unbounce
- Userlike
- WordPress.com
- Xperify
- Zendesk Support Suite
- Zoho Assist
- Zoho Bookings
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho Marketing Automation
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- ZoomInfo
- iSpring Learn
- tawk.to
Total integrations:
24
- Acquire.io
- AliveChat
- ApexChat
- Apollo.io
- Appy Pie
- BigCommerce Enterprise
- Bigin by Zoho CRM
- Brevo Marketing Platform
- BuiltWith
- Calendar
- Campayn
- Chat2Desk
- ChatArt
- Clappia
- Claritysoft
- Click2Magic
- ClickSend
- Creatio
- Deskxpand
- Domain.com
- Dropbox Business
- Folderly
- Genesis Pro
- GoTo Connect
- GoToMeeting
- Google Analytics 360 Formerly Google Analytics Premium
- Google Drive
- Goolara Symphonie
- HubSpot Marketing Hub
- Hunter
- Incrowd Interview
- Instapage
- Intuit Mailchimp
- Involve.Me
- JangoMail
- Jira
- JivoChat
- Jotform
- Jotform Tables
- Kissflow
- Landbot
- LeadIQ
- Lyne.ai
- MCA Suite
- Mailture
- MyOwnConference
- Network Solutions
- Nextiva
- Ninja Outreach
- OneDrive
- Overloop
- Parallels Desktop For Mac
- Personio
- Pinecone
- Pinpointe On-Demand
- Podium
- Postmark
- Provide Support Live Chat
- QuickBooks Desktop Pro
- QuickBooks Desktop for Mac
- Quo
- Rewind AI
- Ring Central
- RingCentral MVP
- SE Ranking
- Shift4Shop
- Site123
- Skuid
- Smith.ai Live Website Chat
- SnapEngage
- Stripe
- SupportBee
- SurveySparrow
- Textdrip
- Tidio
- UENI
- Unbounce
- Userlike
- WordPress.com
- Xperify
- Zendesk Support Suite
- Zoho Assist
- Zoho Bookings
- Zoho Campaigns
- Zoho Creator
- Zoho Expense
- Zoho Inventory
- Zoho Invoice
- Zoho Mail
- Zoho Marketing Automation
- Zoho People
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- ZoomInfo
- iSpring Learn
- tawk.to
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
- By Bitrix, Inc.
- Located in Alexandria, Virginia, USA
- Founded in 2012
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