Zoho CRM vs Drift

Take a look at how Zoho CRM and Drift stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho CRM scores 4.1 out of 5 from 2438 reviews, while Drift has been rated 4.4 out of 5 from 1081 reviews.
Zoho CRM logo

Zoho CRM

4.1
(2,438)
Drift logo

Drift

4.4
(1,081)
At a Glance
Zoho CRM logo
Zoho CRM
Starting at:
$14.00/seat/month
Drift logo
Drift
Starting at:
$2500.00/month
Overview
Zoho CRM logo
Zoho CRM
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to th... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho CRM
View 7 images
Zoho CRM Screenshots
Drift logo
Drift
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Drift
View 5 images
Drift Screenshots
Pricing
Zoho CRM logo
Zoho CRM
Free trial available
Free plan available
Unit Seat
Billing type Recurring Subscription
Standard
$14.00
per seat/ month
Professional
$23.00
per seat/ month
Enterprise
$40.00
per seat/ month
Ultimate
$52.00
per seat/ month
See all pricing
Drift logo
Drift
Free trial available
Free plan available
Billing type Recurring Subscription
Premium
$2500.00
/ month
Advanced
Contact Us
Enterprise
Contact Us
See all pricing
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Pros and Cons
Zoho CRM logo
Zoho CRM
Pros
  • Extensive omnichannel customer support via live chat, phone and email
  • High-level automation options for various sales tasks
  • Tons of integrations with third-party tools like Outlook and LinkedIn
  • Mobile version with access to visual reports
  • Data security, integrity, and regulatory compliance built-in
Cons
  • Not the best tutorials for beginners
  • Integrations can be a little clunky
Drift logo
Drift
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zoho CRM logo
Zoho CRM
Small Business
63.58%
Mid Market
29.86%
Enterprise
6.56%
Drift logo
Drift
Small Business
29.88%
Mid Market
50.97%
Enterprise
19.15%
Deployment
Zoho CRM logo
Zoho CRM
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Drift logo
Drift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zoho CRM logo
Zoho CRM
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Drift logo
Drift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zoho CRM logo
Zoho CRM
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Drift logo
Drift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Zoho CRM logo
Zoho CRM
See all alternatives
Drift logo
Drift
See all alternatives
Company Details
Zoho CRM logo
Zoho CRM
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000
Drift logo
Drift
  • By Drift.com, Inc.
  • Located in Boston, MA, USA
  • Founded in 2015