Zoho CRM vs Pipedrive

Take a look at how Zoho CRM and Pipedrive stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho CRM scores 4.1 out of 5 from 2438 reviews, while Pipedrive has been rated 4.2 out of 5 from 1732 reviews.
Zoho CRM logo

Zoho CRM

4.1
(2,438)
Pipedrive logo

Pipedrive

4.2
(1,732)
At a Glance
Zoho CRM logo
Zoho CRM
Starting at:
$14.00/seat/month
Pipedrive logo
Pipedrive
Starting at:
$14.00/seat/month
Overview
Zoho CRM logo
Zoho CRM
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to th... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho CRM
View 7 images
Zoho CRM Screenshots
Pipedrive logo
Pipedrive
Pipedrive is a web-based sales CRM platform that provides users full visibility of all active sales pipelines. It’s best known for its interactive user interface that displays detailed progress stages for every deal, along with key details an actionable items. The platform was specifically built ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pipedrive - Lead Inbox
View 3 images
Pipedrive Screenshots
Pipeline view
Pipeline view of your deals in Pipedrive
Lead Inbox
Lead view in Pipedrive
Email Sync
Sync with all main email providers
Pricing
Zoho CRM logo
Zoho CRM
Free trial available
Free plan available
Unit Seat
Billing type Recurring Subscription
Standard
$14.00
per seat/ month
Professional
$23.00
per seat/ month
Enterprise
$40.00
per seat/ month
Ultimate
$52.00
per seat/ month
See all pricing
Pipedrive logo
Pipedrive
Free trial available
Free plan available
Unit Seat
Billing type Recurring Subscription
Essential
$14.00
per seat/ month
Advanced
$29.00
per seat/ month
Professional
$49.00
per seat/ month
Power
$64.00
per seat/ month
Enterprise
$99.00
per seat/ month
See all pricing
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Pros and Cons
Zoho CRM logo
Zoho CRM
Pros
  • Extensive omnichannel customer support via live chat, phone and email
  • High-level automation options for various sales tasks
  • Tons of integrations with third-party tools like Outlook and LinkedIn
  • Mobile version with access to visual reports
  • Data security, integrity, and regulatory compliance built-in
Cons
  • Not the best tutorials for beginners
  • Integrations can be a little clunky
Pipedrive logo
Pipedrive
Pros
  • Straightforward and intuitive user interface
  • Unlimited custom fields for collecting customer information
  • Easily track deals, values, and win probabilities
  • Access custom reports to track recurring revenue
  • Examine individual sales calls, emails, and demos
Cons
  • Limited functionality for bigger businesses
  • Problems with list separation
Reviewer's Segments
Zoho CRM logo
Zoho CRM
Small Business
63.58%
Mid Market
29.86%
Enterprise
6.56%
Pipedrive logo
Pipedrive
Small Business
67.38%
Mid Market
25.69%
Enterprise
6.93%
Deployment
Zoho CRM logo
Zoho CRM
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Pipedrive logo
Pipedrive
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zoho CRM logo
Zoho CRM
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Pipedrive logo
Pipedrive
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zoho CRM logo
Zoho CRM
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Pipedrive logo
Pipedrive
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Zoho CRM logo
Zoho CRM
See all alternatives
Pipedrive logo
Pipedrive
See all alternatives
Company Details
Zoho CRM logo
Zoho CRM
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000
Pipedrive logo
Pipedrive
  • By Pipedrive
  • Located in New York, New York
  • Founded in 2010