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Methodology
HelpCrunch
4.7
( 204 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is an AI-powered platform that runs your business while you sleep. Describe what you want to se...
Learn more about Crevio
At a Glance
Overview
HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great au... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$15.00
/ month
Pro
$25.00
/ month
Unlimited
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Small Business
83.82%
Mid Market
15.2%
Enterprise
0.98%
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
14
- Adobe Commerce (Magento Commerce)
- Adobe Connect
- Asana
- BigCommerce
- Bigin by Zoho CRM
- Clearbit
- CoSupport AI
- Drupal
- GoTo Connect
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Workspace
- Grammarly
- Helpdesk
- Intuit Mailchimp
- Jira
- Joomla
- Lindy
- Pinecone
- Pipedrive
- PrestaShop
- Ring Central
- Shopify
- Slack
- Squarespace
- SurveyMonkey
- TeamViewer
- Wix
- Zapier
- Zendesk
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
29
- Adobe Commerce (Magento Commerce)
- Adobe Connect
- Asana
- BigCommerce
- Bigin by Zoho CRM
- Clearbit
- CoSupport AI
- Drupal
- GoTo Connect
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Workspace
- Grammarly
- Helpdesk
- Intuit Mailchimp
- Jira
- Joomla
- Lindy
- Pinecone
- Pipedrive
- PrestaShop
- Ring Central
- Shopify
- Slack
- Squarespace
- SurveyMonkey
- TeamViewer
- Wix
- Zapier
- Zendesk
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Company Details
- By HelpCrunch
- Located in San Francisco, CA, USA
- Founded in 2016
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
