Zoho Desk vs HelpCrunch

Take a look at how Zoho Desk and HelpCrunch stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho Desk scores 4.4 out of 5 from 5205 reviews, while HelpCrunch has been rated 4.7 out of 5 from 204 reviews.
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Zoho Desk Logo

Zoho Desk

4.4
(5,205)
HelpCrunch Logo

HelpCrunch

4.7
(204)
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At a Glance
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
HelpCrunch Logo
HelpCrunch
Starting at:
$15.00/month
Overview
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
Zoho Desk screenshot 1
Zoho Desk screenshot 2
Zoho Desk screenshot 3
Zoho Desk screenshot 4
Zoho Desk screenshot 5
Zoho Desk Homepage
Zoho Desk Homepage
HelpCrunch Logo
HelpCrunch
HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great au... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HelpCrunch
View 5 images
HelpCrunch Screenshots
HelpCrunch screenshot 1
HelpCrunch screenshot 2
HelpCrunch screenshot 3
HelpCrunch screenshot 4
HelpCrunch screenshot 5
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Pricing
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
HelpCrunch Logo
HelpCrunch
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$15.00
/ month
Pro
$25.00
/ month
Unlimited
Contact Us
See all pricing
Pros and Cons
Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
HelpCrunch Logo
HelpCrunch
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
HelpCrunch Logo
HelpCrunch
Small Business
83.82%
Mid Market
15.2%
Enterprise
0.98%
Deployment
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
HelpCrunch Logo
HelpCrunch
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
HelpCrunch Logo
HelpCrunch
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HelpCrunch Logo
HelpCrunch
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zoho Desk Logo
Zoho Desk
Total integrations: 27
  • Adobe Commerce (Magento Commerce)
  • Adobe Connect
  • Asana
  • BigCommerce
  • Bigin by Zoho CRM
  • Clearbit
  • Drupal
  • GoTo Connect
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Workspace
  • Grammarly
  • Helpdesk
  • Intuit Mailchimp
  • Jira
  • Joomla
  • Pinecone
  • Pipedrive
  • PrestaShop
  • Ring Central
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • TeamViewer
  • Wix
  • Zapier
  • Zendesk
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
HelpCrunch Logo
HelpCrunch
Total integrations: 14
  • Adobe Commerce (Magento Commerce)
  • Adobe Connect
  • Asana
  • BigCommerce
  • Bigin by Zoho CRM
  • Clearbit
  • Drupal
  • GoTo Connect
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Workspace
  • Grammarly
  • Helpdesk
  • Intuit Mailchimp
  • Jira
  • Joomla
  • Pinecone
  • Pipedrive
  • PrestaShop
  • Ring Central
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • TeamViewer
  • Wix
  • Zapier
  • Zendesk
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
Top Alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
HelpCrunch Logo
HelpCrunch
See all alternatives
Company Details
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000
HelpCrunch Logo
HelpCrunch
  • By HelpCrunch
  • Located in San Francisco, CA, USA
  • Founded in 2016