Zoho Desk vs LiveHelpNow

Take a look at how Zoho Desk and LiveHelpNow stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho Desk scores 4.4 out of 5 from 5205 reviews, while LiveHelpNow has been rated 4.3 out of 5 from 150 reviews.
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Zoho Desk Logo

Zoho Desk

4.4
(5,205)
LiveHelpNow Logo

LiveHelpNow

4.3
(150)
At a Glance
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
LiveHelpNow Logo
LiveHelpNow
Starting at:
$9.00/month
Overview
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
LiveHelpNow Logo
LiveHelpNow
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LiveHelpNow
View 5 images
LiveHelpNow Screenshots
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Pricing
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
LiveHelpNow Logo
LiveHelpNow
Free trial available
Free plan available
Billing type Recurring Subscription
Call Management
$9.00
/ month
Ticket Management
$21.00
/ month
Live chat and texting
$21.00
/ month
Knowledge Base
$21.00
/ month
See all pricing
Pros and Cons
Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
LiveHelpNow Logo
LiveHelpNow
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
LiveHelpNow Logo
LiveHelpNow
Small Business
47.33%
Mid Market
34.67%
Enterprise
18.0%
Deployment
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
LiveHelpNow Logo
LiveHelpNow
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
LiveHelpNow Logo
LiveHelpNow
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
LiveHelpNow Logo
LiveHelpNow
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zoho Desk Logo
Zoho Desk
Total integrations: 27
  • Adobe Connect
  • Agile CRM
  • Asana
  • BigCommerce
  • Bigin by Zoho CRM
  • Clearbit
  • Drupal
  • GoTo Connect
  • Google Analytics
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Jira
  • Joomla
  • Microsoft Teams
  • Pinecone
  • Pipedrive
  • Ring Central
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • TeamViewer
  • Wix
  • Zapier
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
LiveHelpNow Logo
LiveHelpNow
Total integrations: 16
  • Adobe Connect
  • Agile CRM
  • Asana
  • BigCommerce
  • Bigin by Zoho CRM
  • Clearbit
  • Drupal
  • GoTo Connect
  • Google Analytics
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Jira
  • Joomla
  • Microsoft Teams
  • Pinecone
  • Pipedrive
  • Ring Central
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • TeamViewer
  • Wix
  • Zapier
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
Top Alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
LiveHelpNow Logo
LiveHelpNow
See all alternatives
Company Details
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000
LiveHelpNow Logo
LiveHelpNow
  • By LiveHelpNow, LLC
  • Located in Wynnewood, Pennsylvania, United States
  • Founded in 2003