LiveHelpNow vs Zoho Desk
Take a look at how
LiveHelpNow
and
Zoho Desk
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
LiveHelpNow
scores
4.3
out of 5 from
150
reviews, while
Zoho Desk
has been rated
4.4
out of 5 from
5205
reviews.
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Methodology
LiveHelpNow
4.3
( 150 )
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At a Glance
Overview
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Call Management
$9.00
/ month
Live chat and texting
$21.00
/ month
Ticket Management
$21.00
/ month
Knowledge Base
$21.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Small Business
47.33%
Mid Market
34.67%
Enterprise
18.0%
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
16
- Adobe Connect
- Agile CRM
- Asana
- BigCommerce
- Bigin by Zoho CRM
- Clearbit
- CoSupport AI
- Drupal
- GoTo Connect
- Google Analytics
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jira
- Joomla
- Lindy
- Microsoft Teams
- Pinecone
- Pipedrive
- Ring Central
- Shopify
- Slack
- Squarespace
- SurveyMonkey
- TeamViewer
- Wix
- Zapier
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
29
- Adobe Connect
- Agile CRM
- Asana
- BigCommerce
- Bigin by Zoho CRM
- Clearbit
- CoSupport AI
- Drupal
- GoTo Connect
- Google Analytics
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jira
- Joomla
- Lindy
- Microsoft Teams
- Pinecone
- Pipedrive
- Ring Central
- Shopify
- Slack
- Squarespace
- SurveyMonkey
- TeamViewer
- Wix
- Zapier
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Digital Customer Service Platforms, Help Desk Software, and Customer Self-Service Software.
Company Details
- By LiveHelpNow, LLC
- Located in Wynnewood, Pennsylvania, United States
- Founded in 2003
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
