Zoho Desk vs LiveHelpNow
Take a look at how Zoho Desk and LiveHelpNow stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho Desk scores 4.4 out of 5 from 5205 reviews, while LiveHelpNow has been rated 4.3 out of 5 from 150 reviews.
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At a Glance
Overview
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Call Management
$9.00
/ month
Ticket Management
$21.00
/ month
Live chat and texting
$21.00
/ month
Knowledge Base
$21.00
/ month
Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Small Business
47.33%
Mid Market
34.67%
Enterprise
18.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
27
- Adobe Connect
- Agile CRM
- Asana
- BigCommerce
- Bigin by Zoho CRM
- Clearbit
- Drupal
- GoTo Connect
- Google Analytics
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jira
- Joomla
- Microsoft Teams
- Pinecone
- Pipedrive
- Ring Central
- Shopify
- Slack
- Squarespace
- SurveyMonkey
- TeamViewer
- Wix
- Zapier
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
16
- Adobe Connect
- Agile CRM
- Asana
- BigCommerce
- Bigin by Zoho CRM
- Clearbit
- Drupal
- GoTo Connect
- Google Analytics
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jira
- Joomla
- Microsoft Teams
- Pinecone
- Pipedrive
- Ring Central
- Shopify
- Slack
- Squarespace
- SurveyMonkey
- TeamViewer
- Wix
- Zapier
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Help Desk Software, Digital Customer Service Platforms, and Customer Self-Service Software.
Company Details
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
- By LiveHelpNow, LLC
- Located in Wynnewood, Pennsylvania, United States
- Founded in 2003
