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ZoomInfo Chat
No reviews yet
Salesforce Service Cloud
4.3
( 3,641 )
Start selling digital products with Crevio
5.0
(1)
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At a Glance
Overview
ZoomInfo chat is a live chat software that creates the perfect balance between human-first experiences that delivers highly targeted tools and features for critical visitors and audiences. ZoomInfo chat also has the ability to create perfectly scalable personalized AI-driven nurture experiences w... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Insufficient data to show segment split
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
18
- Adobe Marketo Engage
- Calendly
- Chili Piper
- Clearbit
- CloudTalk
- CoreMedia Experience Platform
- Drift
- Gong
- Google Analytics
- Google Sheets
- HubSpot
- Inbenta Chatbots
- Intercom
- LinkedIn Sales Navigator
- Marketo
- Microsoft Teams
- Nintex Process Platform
- Outreach
- Pardot
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Salesloft
- Slack
- Zapier
Total integrations:
7
- Adobe Marketo Engage
- Calendly
- Chili Piper
- Clearbit
- CloudTalk
- CoreMedia Experience Platform
- Drift
- Gong
- Google Analytics
- Google Sheets
- HubSpot
- Inbenta Chatbots
- Intercom
- LinkedIn Sales Navigator
- Marketo
- Microsoft Teams
- Nintex Process Platform
- Outreach
- Pardot
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Salesloft
- Slack
- Zapier
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By ZoomInfo
- Located in Vancouver, Washington, United States
- Founded in 2000
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
