BenchmarkONE Reviews & Product Details

Our onboarding specialist made our transition to a new CRM really seamless, and we're finding it perfect as a CRM for marketing purposes.

The one feature we wish Hatchbuck included is to suppress a user from an automated email flow if they have 'replied' to an email.

We were looking for one central CRM to host marketing contacts for a variety of clients at our agency. Through the ability to tag our imports, we're able to send targeted communications based off various filters and responses.

I just started using Hatchbuck a few days ago and I am thrilled with our choice. The program is awesome, but the service and support are nothing short of world class! I had a problem with my first email, I picked up the phone and called their support team. Super friendly and eager to help and get me going. I was able to send out our first email within an hour of signing up. The software is amazing, the people behind this company are wonderful.

Like most web-based text editors, I wish the program would identify the font and type size when I highlight text. The fact that I can't, makes it more difficult to make typefaces and sizes the same.

Before Hatchbuck, we had databases in three different programs and nothing was truly integrated. We now have one database and can see exactly what's happening with each contact. We will be diving into marketing automation in the next few days.

A single stop CRM and email campaign solution that allows us to collect leads and properly communicate with them via email.

Could use a little bit more customization, but I really haven't found anything that I can't do or couldn't work around

Was using a help ticket based lead management tool and a separate email system that didn't provide the campaign features I needed. The single approach was very attractive. We have better communications with prospects and are able to track responses. As a result we spend our follow up time more effectively

The price and features are superb for a SMB. Compared to Pardot, Act-On, Hubspot, all of the others that cost $1000+/month and then you also have to pay for a CRM - the price savings here currently are insane. The features are also very solid and useful for a SMB instead of all of the bloated offerings of the others that don't quite match up with any specific company's needs. Their support is also stellar.

There are still a lot of bugs they're working through, which can be frustrating sometimes.

B2B lead gen and tracking, email drip campaigns, organizing our sales process - it has already paid for itself.

I've used many different CRM's but this one is by far my favorite. I use it for a marketing startup I currently work for and it helps the team stay on track and communicate better with customers . I love that it incorporates email campaigns along with the CRM, and that you can add tags to organize easily. It's also simple to add scores and keep customers moving along with pipeline. Also, their customer support is incredible! They walk you through training and customize it your needs and always follow up afterwards.

This is a tough question because there's so much I do like! Sometimes it's difficult to edit the certain email I want, there are a couple of options to access your current emails. One on the dashboard and one on the settings, I'm sure it makes perfect sense but to me I'm constantly clicking on the wrong one and get frustrated when I want to write a new email or edit an old one.

The old CRM we used was not very well organized and we couldn't get most of the team to organize their contacts, this system has made the process much easier. Overall we needed a better CRM tool as well as email campaign tool, so this is perfect.

The site is intuitive and easy to use. The ability to create emails and use them either as a stand alone email or for batch emails provides a flexibility some other CRM systems just do not offer. By using Hatchbuck's campaign function, I've been able to significantly reduce my work load. I no longer have to wonder if each client is being followed up with or not. They are. All of them. And with triggers and actions, we're able to schedule follow up phone calls so that potential clients don't fall through the cracks.

There's not really much I dislike about Hatchbuck. It works.

I was having a problem of clients that didn't purchase on the initial contact falling through the cracks, and losing touch with them.

I love the customizable templates for getting email marketing going fast and out of the box.

It is hard to remember all the options. It would be nice to have more step by step video.

We are now fully operational with email marketing. It was a very important move for our company.

Hatchbuck is amazing. With the automation we have literally decreased our noshow rate to less than 10%. My dedicated trainer is patient, informative, and supportive ensuring I am able to efficiently navigate the Hatchbuck system. The change over from our former system to Hatchbuck wasn't as stressful as I made it out to be! Thank you.

There's nothing that I do not like. It exceeds our needs.

System automation; Mass emailing; Organization of leads. Ease of use; less time in system than our previous system and we accomplish more.

I like that my emails get into clients inbox.

I dislike the name Hatchbuck and hate telling people it.

The automations, online firms, and tasks keep me organized

We run a gym and use a CRM specific for managing our memberships. Our software fell short in offering a good automated solution for email marketing. We were hesitant at first to use to CRMs as it's easy for the data to get out of sync. But, we went with Hatchbuck bc of the strong reviews and affordable price. It's been about 8 months now and we're super happy with our decision. The software is so easy to use and the onboarding process was great. You have access to a customer success agent who responds to emails super fast.

Wish there was text messaging capabilities.

Lead management. The ability to move customers through a sales funnel. Content marketing. Being able to manage content and send it out to customers after they fill out a form.