Bloomreach Commerce Experience Cloud Reviews & Product Details

We get a better insight in our customers that use the website

I don't have any dislikes at the moment. Everything is working good for me

We want to get a better insight in our customers and reach out to them at the right moments

A lot of tools for analysis, communications and data management with intuitive GUI. Swift and skilled support. Excellent wiki with business cases. Often updates and improvements.

Some features required advanced skills in programming and code understanding, but it's not a big problem with support

Data aggregation, management and communications in one place. Easy analysis in different ways. Ad-hoc reports in a few clicks.

fantastic knowledge of e-commerce and the marketing world

I honestly haven't had any issues or anything really to dislike

I'm able to access so many people via email with no hassle or worry, thanks to the customer service and easy to use platform

The thing that I like most about Bloomreach (formerly Exponea) is that when you have quality data, you can do a lot of things very quickly with it. This includes analyses, reports, and segmentations. The support team always provides an immediate answer to virtually any question. I can create a report in about 30 seconds and as you can imagine, this saves us a lot of time. It is the next step to getting more value out of Bloomreach. Webhooks and APIs open up an entire new world of possibilities. For a marketer with a background in IT, Bloomreach is absolutely incredible. What we can track as an event (every click, every scroll, every customer action) is very comprehensive.

One of the things that I wish was a little bit better about Bloomreach is the documentation. There is a lot that you can do with weblayers but you do need to have a good level of knowledge.

We are definitely using Bloomreachh to make some improvements. We are currently using the platform for simple segmentation of our customers. This is a much more simple way of evaluating our campaigns as I can now perform analytics very quickly. I have access to data and reports so when I have colleagues from different teams approach me, I can easily give them the answers that they need. We are using email scenarios with dynamic content. We are able to recommend products for the customer and get the product name in the subject for the customer as well as the price after the discount. We are seeing great success with this with Bloomreach.

brSM provides Improved search results & options like pathways and recommendations, giving better customer experience and conversion.

Bloomreach experience manager should be more flexible

Increased sales through better user experience and search results

Trigger campaigns (on a daily basis), funnels to see all data from the beginning to the end, the possibility to do pop-up banners (for special events), to do multistep campaigns.

Set up of data structure (it is not sometimes so easy to work over customer structure).

Connect Exponea to the other communication systems in the firm. After successful connection, we can realize multistep campaigns.

very intuitive, quick responses, smooth flow, no bugs and powerful (a lot of communications channels)

What is least helpful about Exponea? none

benefits: realtime triggers jinja optimal send time prediction A/B testing events segmentation customer segmentations webhooks

Easy to use with experience. I am working in CRM for a long time now, worked with other tools, but this one I easy to use. Everything is understandable you can get certification on usage. So far I can't see any issues incomplete a full OMNI-Channel Marketing with Exponea. Availability of work with Live Events, availability of code on Landingpages and inside of emails using Jinja2 as Template Coding. The Documentation of how things are working is really good with a lot of examples and how to set it up. The connection between, Survey, Website, SMS, Website-Push, E-Mail, Push notifications, App-Notifications, Web layers. All in one tool. The Tool is quick loading even with a big load of Datafeeds (>3 Million rows) or a lot of customers. Live-Support via Livechat or Slack is helpful to help you with stuff other CRM Company would charge you a lot of money for. The first time a CRM Tool offers to talk to other customers in a Slack-Community.

The biggest benefit is also the biggest issue: You can do everything - but only if you know how to do it. (but the documentation is really good if this one cant help you use the Live-Support)

We solve the issue of having 10 Tools for different Marketing purpose and switched to Exponea now working with one tool.

What strikes everyone in our company is how incredibly fast it is. It is much faster than Google Analytics. The greatest thing for us is how it fits everything together and gives us a more complete overview of the customer. We were limited to transactional data previously. We can now look at behavioral data of customers and aggregate it and put it in reports or segment it. It is really fast to set up reports. The fact that we can enrich events with attributes that we like is fantastic. When you find a segment in Google Analytics, it’s really hard to do something with it. We can choose to target customers through multpile channels right away with Exponea. It is intuitive.

People who aren’t used to setting up reports find it a bit intimidating at times. Because it is so extensive and versatile, it can seem overwhelming at first attempts to some. You can set up reports in a lot of ways. There are ways that you get lost in all of the different options and settings, but the customer support that Exponea has is really great. They answer fast, they answer correctly and they always help us. When we hit a wall, the feature is raised with the development team. Since it is so powerful, flexible and vast, it takes some time before you know what you’re doing. But once you get past that obstacle, it is extremely powerful.

Getting a full view of the customer in one system instead of having bits and pieces in different systems and reports, and being able to take immediate actions upon those findings and segmentations. The instant reports because it is so fast. In real-time we can now follow sales. There is no lag. We can monitor campaigns with all of the data that we need. We use it not only with the sales team, but we also share reports with purchasers, branding marketeers and staff higher up in the organization as well. They get reports and dashboards they can follow easily.

Almost unlimited options how to create CRM campaigns. User friendly interface. Awesome tech support.

With so many options it really takes time to learn all about Exponea. But it's totally worth it.

Trigger campaigns.