Bloomreach Commerce Experience Cloud Reviews & Product Details

I love the platform, eventhough it's a bit complex to understand at first it is really intuitive when you get used to it. It allows to create really smart campaigns and complex reports which are very handy for strategy development. The help recieved from the support team is amazing and are always available and nice (lots of patience...)

A bit complex to understand reporting for non experienced, but still really positive overall experience.

Reporting, email campaings, welayers... really everything!! From a Marketing&CRM perspective, Exponea is a very useful tool to understand our clients.

You can store any data about customers on your page that you want, and you can segment campaigns and target audiencies very specifically. You can for exampne send less emails and still have bigger revenue...

A lot of bugs can occur during the usage of Exponea features. It also takes a lot of practice to use the tool properly.

We use Exponea to increase engagement between us and the customers. We use promotional weblayers, we send newsletters and also scenarios with automated emails with personalised content. We just started doing push notifications and also we tried sending SMSs. It is also easy to make reports or analyses...

Most recently Marek came through to supply me with the requested survey-knowledge that I'd be seeking out. Everytime I reach out through support chat I'm always very well taken care of. Alexandra has been another agent who always has my back! It's really great to know we have your team to turn to if ever in doubt on our side, or if ever needing affirmation or a nudge in the right direction. Thank you for your continued time, help and support!

Can't name a thing. I'm only adding more here to run out the character limit!

Exponea helps me solve problems for clients that we work with. And we get plenty of clients that have unique requests!

Assistance is so quick. The tools and the platform is really powerfull and well organized

I don't really have a complain to be honest.

Customer communication

Ability to view people's data and how they interacted with everything we put on our website. We can create custom reports for this and monitoring changes in real time to better understand the shopper journey.

For more difficult analysis we need the help from Exponea support team.

Customer behaviour analysis, effective personalized product recommendations for customers.

The ability to run multi-channel campaigns from the "central starting point" and control all elements of the process with a full overview of each client. As a result, each content is adjusted to the client / market - not the campaign

Guides of the Exponea could be more accurate and more often corrected / completed

Exponea is quite complicated so it takes some time to master it, although this is the case with any tool of this type. We have managed to increase sales and acquire leads much faster - we feel that we have more control over our business.

The webhook is my favorite tool. This is the main advantage of the service.

I would like to be able to integrate with Yandex.Audience

I was able to build a communication chain that combines all possible channels, including telemarketing.

Clear and easy view of customer information and activities on site. Great support from the help desk every time

Some of the custom values that I want to create can be a bit difficult but the support team are always on hand to guide me through it

Increasing basket size by recommending the right product for the right customer. The results of this are bigger basket sizes in terms of lines per order and value. The customer also benefits because he gets the right product in one order.

Flexibility of custom development and fast reaction time of online support

Few templates for emails, website banners available, intermediate HTML/CSS/JS skill required for custom solutions

Marketing automation, GDPR consent management, Email marketing campaigns, customer behavior analysis, product recommendations

Exponea provides a capability for you to make your thoughts actionable. Not only does the platform provide a detailed understanding of the customer, but it also allows you to use this data to your benefit. The GUI is pretty intuitive (pretty and intuitive). Data ingestion, processing and utilization, all in a single platform. No black boxes. If you can imagine it, you can do it.

Could be overwhelming for new users, but once you get a hang of the platform, you are the owner of the device. Still it could give you a tough time if this is the first CXP/ CRM tool that you are using.

All the CRM tools in the industry help capturing customer data, but the level of processing in Exponea is really detailed. RFM, Customer Value... You name it, you have it. It's a very much WYSIWYG tool for Retention and Customer Data professionals. Helps taking A/B tests to the next level and puts customers to the forefront.