Bloomreach Commerce Experience Cloud Reviews & Product Details

- Clear and transparent dashboards. - Possible to customize different report templates. - Visualization tools.

Nothing really, I do enjoy using Bloomreach but I would like to learn more about the possibility to export data from dashboards to xls or other data processing tools.

I need to have a management overview of activities in my domain and Bloomreach delivers this functionality clearly.

Bloomreach is enabling us to have a unified customer and product view, we can deliver personalized customer journeys. The predictive and AI models also save us from complex and time consuming BI models development. As a data driven business having such tool is empowering our CRM department and improving our customers experience.

As a gaming company, the integration is taking longer than we anticipated, mainly due to the customed made API deployment., but the Bloomreach team has been very hepful and supportive in the process. The platform is so advanced, it takes some time to upskill yourself, especially using Jinja, thankfully Bloomreach offers a few Plug and Play use cases allowing us to drive revenue quickly.

Bloomreach is enabling us to generate more search revenue and category product adoption. Create an unified customer view, so we can gain insights on user experiences and deliver personalized communication across multiple channels. The RFM segmentation and predictive models allows us to drive engagement and boost our traffic.

A platform with many features, great integration with websites

steep learning curve for people that is outside marketing daily tasks

better segmentation without too many steps

many ways of campaign personalization, integrations with other systems, the funnels are top to generate the conversions in a short time, great support which helps also in specific and more difficult use cases

slow loading of user interface, the limit of 10 000 rows in reports

thanks to Exponea we can easily implement and evaluate AB tests, we are able to send personalized emails with the right content at the right time what helps the user activation

-very intuitive scenarios creating, -helpdesk

-some features, e.g. you need 2x click for saving email in scenario

-massmailing profesionaly managed for all dept.in our company -tracking info, how it interests our customers

Exponea helps us not only with the automation of marketing campaigns but also with transactional alerts.

Exponea is not able to send emails to a dynamic pool of customers based on events received by one customer.

Silent hours, link shortener, transactional alerts.

Bloomreach ties the mediamix together. The team sees the customer journey whole, not just one touch point.

Bloomreach does require innovative minds within the marketing team and to really get the leverage one should have technical capabilities as well

Bloomreach stiches the customer journey together. It really helps to be present in the channels where the customers are

The usability and data unlimited possibilities in scenario's

The limited connection of surveys and the tool (jinja + custom event tracking)

Automation of several different use cases that helps us save time each day.

As user of Bloomreach Engagement I can create relevant marketing scenarios using our own data pool and I am flexible to choose the marketing channel I see fit.

As the platform is quite flexible some logic steps need to be well thought through as well as the amount of data that the platform needs to consume.

To create relevant automated campaigns that reach the customers on their customer journey. Less manual steps needed and higher performance.

The integration of different channels and measures to reach the right customers at the right time. If one has a question, the support is gladly there and helps directly. Exponea is constantly developing itself and its products.

Due to the fact that exponea develops so quickly, the documentation is sometimes not up to date. The documentations are sometimes not so self-explanatory, but the chat support helps to solve the problem immediately.

- E-Mail Marketing - Marketing Automation, - Remarketing via Google and Facebook - It helps to save time - SMS Marketing we have different use cases for our customers based on the RFM model and can now address them in a much more targeted way. By combining different channels, we can reach the customer on their preferred channel.

Nice and optimistic people in the Customer Support Team. Always ready to help and look for the best solution to solve your issue.

Once, they had a shorter response time, but still, there is really good communication.

Mostly, there are some technical issues or questions for advice in business cases.

It is easy to use, fast, user friendly, all in 1 dashboard.

It isn't very easy that you have to create from scratch valuable reports. I think it would be helpful if ad AI in the platform.

all info in 1 dashboard, easy to use

Having integrations to multiple data platforms to provide a single customer view.

As a marketer, some elements are quite technical and require thorough training or an engineer to develop java script/logic.

Having a complete view of our customer data e.g. it was previously difficult for us to understand customer journeys, touchpoints and conversions which Bloomreach helps solve.

Bloomreach has proved to be a transformative platform for our business. Very easy to use, enabling us to test quickly in the market and tweak our output accordingly.

Currently not seeing any major downsides to Bloomreach

Better understanding of our readership and reaction to newsletter campaigns.

Удобство коммуникации с клиентами, пластичная настройка сценариев. Отличная аналитика и возможность использовать стороние сервисы для анализа; экспорт результатов стороней аналитики в exponea

1) Не много не хватает мониторинга внутри exponea, чтобы отслеживать что какие-то события перестали загружаться/резко уменьшлись метрики; оповещение на несколько email. 2) Было бы классно иметь более продвинутые дашборды, вставлять туда кастомные графики на базе d3 например.

Повышение конверсии с помощью predictions Более прозрачные коммуникации с клиентами, удобство проведения экспериментов и аналитики. Более быстрое и надёжное разделение клиентов по сегментам. Более ясное понимание результатов

I can easily send emails, push, sms, change the content of our website in one place. And then get statistics, for example I don't need anymore excel in order to build reports with pivot tables.

Some limitations in the platform. For example, the deduplication function for emails and phones. Unfortunately, some data is not perfect, and this function will be helpful.

I can manage all common direct marketing channels, and it provides me the opportunity to see the whole picture for each customer and send them the most suitable message at the right moment.

Single customer view which is easy to access & manipulate without any coding. Easy to build marketing automation & Web layer scenarios based on data. Great slack community... i usually get a response within minutes. Brilliant sales team. Very transparent. Facilitated the whole end-to-end process smoothly. Brilliant implementation team- Very patient, knowledgable, innovative & supportive. Brilliant CSM- great service so far. Very supportive & quick response times. Also has product knowledge which is a plus.

No out of box starter pack dashboards. No gamification overlays yet.

Understanding value of Leads has helped us tweek our Lead to 1st purchase strategies. Understanding what drives our new customers has informed our acquisition strategy for this year.

The ability to A/B test front-end features that produce results based on revenue. This validates and shapes our decisions, whether it's on development and future work of the website, or tracking performance within our e-commerce team. We can gather real insights and make decisions efficiently and effectively.

While the app is very user-friendly, I would potentially like to see a javascript course developed for support within the Experiments and Tag Manager tools.

We can now target our customers based on our RFM models and personalized emails. This allows us to be able to send offers best-suited for results. The ability to segment customers has been made easy following Exponea guidance. I've been with the business less than 12 months and now have a great grasp of the Exponea app and the power of its capabilities. Thanks for the support, Exponea team!

The user experience of the platform, making it easy to carry out the work that I need to.

The only negative I have experienced is around a glitch saving my work and then nagivating off the page "too soon" and losing it.

I feel that as a business Bloomreach has really helped us gain better access to our consumer data.

Fantastic user interface, good integration of data sources, multi-channel capabilities.

Any downsides I have experienced come from SendInBlue which it uses for actually scheduling and sending emails. This can be frustrating as I have experienced some downtime.

We use Bloomreach for customer messaging and marketing. It helps us retain customers and increased customer lifetime value.