Bloomreach Commerce Experience Cloud Reviews & Product Details

They went absolutely above and beyond to help me with my issue in regards of connecting an integration in BloomReach with MSSQL hosted in Azure. Their team went full effort and we tried a bunch of things. The communications was solid, clear and swift. Resulting in a success story. Thanks everyone

I can't think of any major faults or minus point, perhaps updating their documentation so it is more clearer from the get go.

ETL

The UI is informative, and the toolset is easy to use. You can do a lot with the solution, for example, reporting and email communication. Compared to other solutions, the data is more prosperous, as it connects with how customers behave.

I don't like that the email template system is either custom all the way (but not very fun to use) or restricted with default code skeleton (but easy-to-use) drag-and-drop UI.

With Bloomreach solution, we can reach the customers in real-time and give them a personalized experience according to their lifecycle. Our clients' business performance has gone up since utilizing Bloomreach.

The ability to manage the entire marketing from one place.

Not supporting 2 apps for push notifications at once.

Managing multiple marketing tools is a history with moving to Bloomreach.

Much options how you can tailormade and adjust to your business needs

Slight limitations with data download from dashboards

Replacing many tools and providing one in all solution

Bloomreach Engagement is very easy to use and straightforward tool. I like recommendations models, ad audiences, weblayer campaigns and all newsletter automated scenarios.

Too complex reporting, the interface seems too broad and struggle to connect the data for the customers attributes.

Bloomreach benefits us with customer retention, segmentation and revenue generation.

Support team availability, functionality on the reporting, dashboard and weblayers.

Documentation could be better, sometimes I miss more detailed cases.

Weblayers and in-app messages, CMS, search optimization

Data availability, speed at which we can access data, real-time segmentations. Overal ease of use.

I miss better administration of scenarios, reports, expressions. It happens quite often that you create duplicate metrics with the same name. As a result you have hundreds of metric and it's really difficult to keep it clean and clear.

Bloomreach helps us to create a personalized customer journey for our users. We use BR in every possible touchpoint during user's journey. It helps us identify the customers and their preferences and then use this data to create a personalized communications with them.

They have deep knowledge of Bloomreach and are always ready to jump into my problem and find solutions, which are often not described in the knowledgebase.

Sometimes it takes more time to respond, but I didn't have any critical problems.

We are using Bloomreach mainly for email marketing (web layers and e-mail marketing automation is powerful). Soon, we are going to use personalization of the web too.

Bloomreach is a great company that has a great platforms and a great support team that always answers at the convenient time and with thorough investigation of the issues

I don't think there is anything i dislike of bloomreach and their solutions at this point in time. it's a great partner to work with and I'd recomend it to anyone

Bloomreach is a centralized platform and vendor that helps achieve a 360 degree consumer view in just one platform. it also helps my organization get the customer support that we deserve

The support staff are tremendous! They're simply the best team you could hope to have in your back pocket. There's also tonnes of support materials, documentation, training and content to inspire. Brilliant to have access to all your customer engagement and sales data in one place.

It's low code, so when it comes to the analytics, you don't have the freedom of a blank cell to create queries from scratch; there's a middle ground you have to get your brain into, but luckily the team are on hand at any time to help get you to where you need to be.

Customer understanding, marketing strategy and omnichannel customer lifecycle marketing