Campaigner Email Reviews & Product Details

Importing and managing contacts was fairly simple, as was the email design process.

They were more expensive than similar options, and their customer service was not great.

We used Campaigner to send out email marketing campaigns to current and potential customers one to two times a month.

Campaigner's best feature is their email campaign metrics. It's super simple to read and see who clicked, percentages, etc.

Campaigner has many faults but the most glaring one is lack of email templates.

We were using campaigner to reach our CRM, we found it to be a good enough email platform as far as delivery goes.

Decent click-rate data and email summaries that give a good idea on how well your emails are performing. The interface is also not too hard to understand or work with day to day.

The back-end is kind of a mess. Things constantly break and customer service is none too helpful. They often times don't give you a timetable or if they do, it's often not within the time period they have quoted. In this past week, the entire system has been down or unusable on a daily basis for hours at a time. Error messages are frequent and received with little explanation.

The entirety of our email outreach is done with Campaigner and so far the system's ills have not prevented us from maintaining our marketing campaigns and timelines. I realize that our processes could be streamlined and more automated with some of the features Campaigner provides but the inconsistencies of the system give us pause.

It's easy to learn how to use and send emails. I'm not an extreme marketing guru, so the product works well for my skill level.

The product crashes, in the afternoon it goes down and runs extremely slow. There is always some sort of error message. You have to refresh the page constantly to get anything to work.

It gets the job done, but not as efficiently as I'd like.

Email Design is quite easy and there are different choices

Customer service, there is not support at all. It is easy to upgrade but it's impossible to downgrade or cancel the service. Spam and unsubscribe it's impossible for people that receive the email campaign. The testing of the email is not realistic. The active contacts are not realistic.

It's easy to read the analytics of the email although they are not realistic and they and it's not possible to verify them

I honestly can say for very few softwares/platforms that there was nothing positive about them - Campaigner is awful with no redeeming qualities

Support is supposedly 24/7 but it was rare that i would get an answer by chat or email in a reasonable time. My dedicated account manager never got back to me and same with his IT. When first signed up there was a major glitch on their end and took weeks for them to figure it out (think Google Chome not being compatible with their software) and it did not seem like they had a fix planned so this issue could still be present. This is an expensive, junky ESP which does not work and has terrible support.

To send emails to our users but the platform was glitchy and would not work - we realized no benefits i would avoid this ESP at all costs - look into Convertkit or Mailchimp for two excellent alternatives

Nothing. Customer service is horrible. Tool does not work. Even when willing to pay a penalty won't let you out of contract. Emailed CEO and President about issues, no response. Not even sure this is a legit company.

Templates almost impossible to use. Auto responders and workflows have bugs that prevent them from working. Spent countless hours over 4 months trying to get this to work and many calls with their customer success team and nothing was ever resolved. Complete sunk cost.

Email Marketing Automation

- Quick access to campaign performance reports and data - Ease of uploading graphics and contact datasets - Easy to send test emails

- Ambiguity of error messages when the system has identified an issue with the email content OR contact database. The message is visible only for a few seconds, telling you only that "Your account has been blocked" and "Contact customer service". Is the issue the content of the message? The data? My payment status? No clue! - Discourteous and powerless Customer Support. Even if they manage to identify the issue, they can't do anything to resolve it. They may put you on hold for 5 minutes while they "analyze the problem" then return to let you know that someone will respond my email within 24 hours. - 24-hour turnarounds for every exchange of information with follow-up customer service. This means that days can go by before you can send your email campaign. Meanwhile, you're trying to convince Cust Support to help you use the services that you've paid for. - Ambiguous terms of service. When you sign up for a subscription, they do not let you know how you are limited in the number of records hosted AND in the number of sends you can initiate. - Hard to un-subscribe. If you call and ask to terminate your account, you're told that someone from the account management team will get back to "within 24 hours". We had to cancel the credit card we were using to avoid getting auto-renewed. - Online design templates are horrible to work with and use long-deprecated HTML tags.

Business objective: Send emails on behalf of our commercial clients to execute lead generation campaigns. Benefits - Once we overcame the issues mentioned, the emails were sent as expected.

This system was very easy to learn and fairly intuitive.

While most systems will never have everything you want exactly how you want it, I was very disappointed that Campaigner does not have an easy method to export clickers or viewers from a single campaign let alone a variety of campaigns. You can accomplish this but it's tedious in that you have to setup filters to do so. From a business perspective rather than feature perspective, I'm beyond disappointed in the pricing plans and billing habits. If you have a plan that allows up to 10,000 contacts you will get automatically bumped up to the next pricing plan if you go one single contact over your plan limit. Now this may seem like something that is easily avoidable but it really isn't because you never know how many of your contacts might get rejected for something like being a duplicate or it hard bounces. (The hard bounce notice is a nice feature of the system to let you know if you have some contacts that are no longer any good but it complicates things when you are trying maximize the number of usable contacts on your plan). To make matters worse, if you reach out to try to dispute the extra charges, Campaigner won't reverse them nor will they change your plan back down until the next billing cycle. They will pro-rate you and charge extra when you want to increase your plan but they won't give you that same courtesy when you want to lower your plan. I think this is really bad customer service and angered me enough to cancel and use a different provider.

We are attempting to engage our audience more in order to get them at least to the top of the sales funnel and ultimately nurture them through the sales funnel. I've only been using the system for 4 months though.

Website layout, helpfulness of customer service on a Saturday AM.

I signed up for Campaigners free trial to give it a whirl. I found it odd they needed a Credit Card for it but I needed to try all different kinds for work so I entered it. I received two emails from Campaigner about sending my first campaign and another one like it. I decided their service wasn't for us but the website wouldn't let me cancel an account, remove my billing info, or give me any options about not continuing so I figured it was no big deal. A month later they charged my credit card. There were no emails about my free trial running out and certainly no emails about how my credit card would be charged. I understand there are "Auto Renewals" and things like it out there, but I have never came upon one that didn't email you about it or give you any warnings whatsoever.

None.