Liquid Web Reviews & Product Details

Fast and 24/7 support, additional services that work well together. Their fully managed dedicated servers are a worry-free option if you need a standard server for your website / app.

In some cases there are too many people involved in the process, meaning that you will have to repeat things several times. Also, initial server setup was done by multiple people (again) who did not fully take into consideration what others were doing. We had to spend some time going back and forth in order to make sure that everything works well. This was specifically related to a HIPAA compliant server. Once those issues were ironed out, everything else was good.

Not needing a server administrator on the team - everything is handled by LiquidWeb for fraction of the price.

We like how accessible the tech support team is, and how quickly they resolve issues.

Not enough notice when updates are done that take the site down

Our company is an online education portal for traders and investors. Liquid Web is great about adding more bandwidth when we need it. Great for our site because it's over 5,000 pages and counting and we add new content all the time. Liquid Web is easy to work with!

Their professionalism in every aspect, from the wide range of solutions to the detailed processes and operative resources. In house technology and their own work principles

They dont´have some very basic product for the simplest projects, they begin with midsize solutions

Centralizing website management in a controled and thrusty enviroment

Their service is by far one of the best. However it isn't as good as it was when I started with them. in 2016 their customer service seemed to slip, longer hold times, longer response times, less helpful techs etc.

Billing is sometimes hard to undersand, their control panel overall can be difficult to navigate. Also somethings like setting up a VPN can be more difficult.

I have seen consistent performance out of their server minimal downtime and very nice techs to help out. I'm very happy with their service compared to others. I would recommend their services to just about anyone.

I've been with Liquid Web/Storm on Demand's managed servers for more than a decade now. I love that their managed servers can be taken care of by them (such as for PHP Updates), but I still have the ability to make changes to the server myself. A lot of servers lock you out of the ability to make changes to things like the blacklist, other security settings, PHP settings, etc. Their servers are easy to optimize for Drupal and CiviCRM, which makes it a first choice for me when it comes to hosting.

Sometimes if you are on a problem server (such as one where a hard drive is starting to go out, but not throwing warnings yet), it can be difficult to move.

With this we were able to set up a server where we could have many installations of Drupal and CiviCRM without it impacting the performance of each site. This allows us to offer low priced hosting to our clients as well as a cheap place for us to use for our "sandbox".

I just moved all my websites from a shared host to LW VPS and I have to say I've been thoroughly impressed! Management of my account, WHM, cPanel, etc has been a breeze. The BEST feature is their outstanding support. Not only can I jump on an chat and get someone within a minute, but the support techs are very knowledgeable and friendly and have always been able to resolve my issue. One of the reasons I left a shared hosting environment is that most these popular hosting companies support staff doesn't even understand what advice they are giving. I felt I knew more than they so how would they be able to help? LW support techs are awesome and super knowledgeable.

I'm still in the honeymoon phase so, I really haven't found anything I dislike other than the upgraded price tag (vs shared hosting).

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Heroic support is awesome - no more 'out of scope' responses. They'll provide best effort support on just about anything, which is a real life saver. They're basically a much more affordable rackspace, but still with great service. You're paying for the support. Servers you can get anywhere, but LW has great support. They also own the data centers they are in and have great reliability.

Sometimes you get a newer support rep, but not often. The newer guys are still good, but it used to be that every answer was from someone who was a wizard. Now you get slightly above average half the time and great the other half of the time. Never support that would be anything to complain about. They've grown a ton which contributed a bit to that. It's gotten a lot better again recently.

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I like professional support to solve problems and improvements of the system, backup in safe storage and automatic backup to avoid system disaster and user practice.

All tools work perfect, I have no complaints about it.

Web data storage for application support, high performance server to support high requests and connected users interacting simultaneously.

The customer service is based in the US and thus is quick to respond and normally very helpful.

The price isn't as competitive as I'd like and almost made us go with one of their competitors.

Their uptime is very good and this was the main issue we were having with our other hosting service.

The support staff at Liquid Web is available 24 hours every day. Wait time is usually very short or non-existent (I usually use the live chat and not calling on the phone). The support staff are always friendly and courteous and will stay on the case until your issue is solved.

Customer web interface could be updated, more user-friendly and aesthetically appealing.

We host all of our web properties here for a reasonable price.