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Loom Logo
Loom
Loom on. Meetings off.
4.7
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Loom Reviews & Product Details

Loom Overview
What is Loom?

Loom is a video-making platform that is designed to help businesses facilitate better and more efficient workplace communication through video and screen recording. It empowers users to use a web-based interface that supports screen recording and screen capture, shared via a link for easy viewing.

Company Loom, Inc.
Year founded 2016
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
Managed by:
WH
Wilson Hou
Founder
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Crevio
Sponsored
5.0

( 1 )

Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Loom
What Loom is best for?
What are the best alternatives to Loom?
What are the pros and cons of Loom?
Loom Product Details
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Loom Pros and Cons
Pros
  • Dedicated mobile apps for Android and iOS
  • Quick screen recording with handy webcam overlay
  • UI is clean and easy to navigate
  • Loom Chrome extension has multiple recording options
Cons
  • Transcripts aren’t always accurate
  • The free version restricts videos to five minutes
Loom Awards
Findstack 2024 General Badge
Loom Features
API Access
Analytics/Reporting
Auto-Transcription
Automated Reminders
Breakout Rooms
Custom Branding
End-to-End Encryption
File Sharing
Gallery View
HD Video
Hand Raising
Integration with Calendar
Live Chat
Live Streaming
Meeting Recording
Mobile Access
Moderator Controls
Multi-device Support
Noise Suppression
Participant Management
Personal Meeting Rooms
Polling
Q&A Functionality
Scheduling
Screen Sharing
Speaker Spotlight
Virtual Backgrounds
Waiting Room
Webinars
Whiteboard
Loom Media
Loom video thumbnail
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Loom 1
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Loom Screenshots
Loom screenshot 1
Loom screenshot 2
Loom screenshot 3
Loom screenshot 4
Loom screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 08, 2025
Loom Logo
1,831 Loom Reviews
4.7 out of 5
Mid Market (51-1000 emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
DJ
David J.
Salesforce Admin
Share
"Loom is perfect for helping users understand"
What do you like best about Loom?

Loom is easy to use and works well with the business that we are in. As consultants, we are constantly using Loom to show our clients what we have done, how, and how they can make changes going forward.

What do you dislike about Loom?

My only complaint is that I would like a better way to organize my Looms. Sometimes I have to dig to find the videos that I or my team have produced. Maybe some sound editing abilities as well.

What problems is Loom solving and how is that benefiting you?

We use Loom every day to record projects that we are working on and common solutions that a user might need in the future. Loom lets us create a library of helpful videos that we can pull from that the user can use to work through known issues.

Small Business (50 or fewer emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
JC
Joy C.
Founder
Share
"Loom is a communications game-changer"
What do you like best about Loom?

Loom provides an easy-to-use tool for creating videos on the fly to respond to emails OR share my screen to provide feedback. In turn, I'm able to eliminate meetings while still being personable with my clients and colleagues.

What do you dislike about Loom?

I cannot think of anything I dislike about Loom. It is a great tool. I've been using it since the tool came available years ago and have loved the new features they have rolled out over time.

What problems is Loom solving and how is that benefiting you?

Loom gives me the ability to connect in a personable manner without scheduling a meeting. Loom allows me to provide feedback or coach on concepts without the big production in a formalized presentation. Loom also allows me make emails more engaging because it records my expressions and inflections.

Mid Market (51-1000 emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
KL
Katie L.
Product Expert
Share
"Loom used daily"
What do you like best about Loom?

Loom cuts down the need for phone calls. I have only had to hop on one support call in just about 2 years because Loom replaces the need.

What do you dislike about Loom?

No ability to add scripts to my screen so I don't need to look away from the camera.

What problems is Loom solving and how is that benefiting you?

I can send recordings of how to fix items, or how to complete tasks and I do not need to have multiple phone calls about the same items. Clients can save my videos and refer back to them for future reference.

Small Business (50 or fewer emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
BR
Bridgett R.
Owner
Share
"Great Recording Software"
What do you like best about Loom?

Loom is a great tool for recording your screen. They make it so easy to use!

What do you dislike about Loom?

I wish there were more features in the editing portion of the software.

What problems is Loom solving and how is that benefiting you?

Loom mostly helps me with tutorials for my clients and employees.

Small Business (50 or fewer emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easiest tool to quickly help my customers."
What do you like best about Loom?

Saves time, very easy to use (especially with the Chrome extension), great video features available, simple for our customers to view videos, easy to embed in help articles.

What do you dislike about Loom?

No real downsides. Occasionally a video will not save, so I'll have to re-record it, but this is rare.

What problems is Loom solving and how is that benefiting you?

Resolving customer support issues, reducing time spent typing up instructions, reducing the need for virtual meetings. This makes us more productive as a team so we can help more customers each day.

Small Business (50 or fewer emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
DH
David H.
Founder
Share
"Loom is phenomenal and has helped us so much!"
What do you like best about Loom?

The ease through which we can record and provide insights for investors, onboarding, engineers for new features, product managers for new tickets, and so much more.

What do you dislike about Loom?

Nothing currently. I'm not sure if I could just make something up, but I really appreciate the platform.

What problems is Loom solving and how is that benefiting you?

Software engineering - creating screenflows for showing engineers what features to build. Product management - showing product managers what features we need and how they align with our vision, to develop tickets for software engineers.

Small Business (50 or fewer emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
SG
Syed G.
Head Of Sales Engineering And Customer Success
Share
"I love the ease of use.."
What do you like best about Loom?

Very easy and quick to generate a content to explain your point of view. We are heavily using it for effective communcation.

What do you dislike about Loom?

Some settting has to be disabled if you want to build a formal training content. Not straightforward.

What problems is Loom solving and how is that benefiting you?

Effective Communication.

Small Business (50 or fewer emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Love using it on a regular basis to record meetings"
What do you like best about Loom?

The ease of use for when I need to record meetings for our team as needed.

What do you dislike about Loom?

I wish there were more options to make is a useful tool for tutorial videos for YouTube, such as slicing, highlighting where the mouse arrow is located, and removing sensitive information.

What problems is Loom solving and how is that benefiting you?

We have meetings with clients who talk about their business. We need to share those meetings with other team members as well as remember what they said.

Small Business (50 or fewer emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
ND
Nina D.
Founder
Share
"Incredible Tool for Remote Teams"
What do you like best about Loom?

My team works all across the country in different time zones, and Looms helps us to connect during all times of day and keeps us working efficiently in our fast-pace company. It's great to be able to not have to schedule a Zoom call with someone and can instead send them a Loom video, and get notified when they have viewed it so you are able to hold your team accountable. It's great that this integrates with Zoom as well, it helps keep all of our work in one place.

What do you dislike about Loom?

I would like to the tool to trim clips out of videos was set up more like iMovie so I could see where I clipped last as I am working on clipping out a differnt part.

What problems is Loom solving and how is that benefiting you?

It helps me reduce the number of Zoom meetings I have to schedule and coordinate. Helps working with remote team members in all different time zones easier beause we can communicate via Loom at our own time.

Mid Market (51-1000 emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing way to collaborate quickly and efficiently"
What do you like best about Loom?

Love the flexibility to edit clips and that loom automatically shortens the video by speeding it up. Commenting at certain time stamps is a huge plus too.

What do you dislike about Loom?

No downsides from what I've experienced so far.

What problems is Loom solving and how is that benefiting you?

Huge time-saver and supports reducing unnecessary meetings that can be easily taken care of in a quick loom video.