Unclaimed: Are you working at Loom?
Loom Reviews: 4.7/5 — Highly Rated
Loom is a video-making platform that is designed to help businesses facilitate better and more efficient workplace communication through video and screen recording. It empowers users to use a web-based interface that supports screen recording and screen capture, shared via a link for easy viewing.
| Segment |
Small Business
Mid Market
Enterprise
|
|---|---|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Loom Pros and Cons
- Dedicated mobile apps for Android and iOS
- Quick screen recording with handy webcam overlay
- UI is clean and easy to navigate
- Loom Chrome extension has multiple recording options
- Transcripts aren’t always accurate
- The free version restricts videos to five minutes
With remote and hybrid work now standard across industries, the way teams communicate has fundamentally shifted.
The distributed nature of the workplace today means companies need to invest in new tools to keep their staff aligned and connected. Whether you’re sharing messages in Slack, or video conferencing in Microsoft Teams, you’re probably already investing in tools that will support the change landscape of work.
Loom is quickly emerging as one of the most valuable platforms in remote and asynchronous work. It focuses on allowing users to capture video content, screenshots, and other information for recipients to watch whenever they choose. This can be a lot easier for teams looking to communicate when other staff members aren’t available for a real-time video call.
Today’s Loom review will explore everything you need to know about leveraging this video and screen-capture tool for the age of asynchronous and remote work.
Loom Pros and Cons
Loom Features
Loom is the leading video communication platform for asynchronous work. In October 2023, Loom was acquired by Atlassian, expanding its integration with tools like Jira and Confluence. Designed for speed and simplicity, the solution allows you to record, share, and interact with videos. Millions of users across hundreds of thousands of companies use Loom to work more collaboratively.
The primary features of Loom include:
- Screen recording: Record your camera, screen, or both simultaneously to share useful insights with your colleagues wherever they are.
- Chrome extension and desktop app: You can record videos with up to 4k quality with a desktop app, or leverage 1080p recording with the Chrome extension.
- Video stitching: If you need to record multiple videos for a tutorial or guidance for another employee, you can stitch them together into a full video.
- Screenshot: If videos aren’t necessary to share contextual information with a co-worker, you can take a simple screenshot and share that through the cloud instead.
- Automatic transcriptions: Using AI technology, Loom can transcribe your video, making it easier to access to a wider range of viewers.
- Filler word removal: If you’re worried about the number of “uhs” and “umms” included in your video content when sharing with a manager or supervisor, remove them with one click.
- Video hosting: Cloud-based video hosting is included with Loom, so you can store your content in an easily-searchable place. This is ideal for sharing the same video with more people, or checking back over previous videos.
- Backgrounds and frames: Add some personality and branding to your looms with custom backgrounds and designs. This can be a great way to make your videos more fun.
- Comments and reactions: Your colleagues can react to your looms with emojis, or leave comments and annotations to keep the conversation going.
How to Get Started with Loom
One of the things that makes Loom so compelling to modern workforces is how easy it is to use. It only takes a few seconds to sign up with Loom using your Google, Slack, or Apple ID. You can also create an account with an email address or SSO.
Once you’ve created an account, you can simply install your application onto your device. Downloads are available for Windows and Mac, and you can get the iOS or Android app directly from respective app stores. There’s also a Chrome extension for Loom.
Mac OS app allows to record videos straight from the menu bar
After installing the application, you’ll have to make sure you enable permissions for recording from your microphone, webcam, and screen. The desktop application will appear in your system tray or menu bar, so you can start recording with one click. There’s also the option to set up keyboard shortcuts.
When you’re fully setup, you can start recording your videos instantly. By default, the app records your screen with a webcam overlay, but you can also choose to record your face or screen individually. The iOS version of Loom does not allow for recording both your webcam and your screen at once, however.
Before you begin recording, you’ll be able to reposition and resize the webcam overlay, and choose whether you want to capture a portion of your screen or the whole thing. You can also decide whether to record system audio alongside your voice.
When you’re done recording, the entire video will automatically upload to the Loom cloud environment, and be accessible through your account. Here, you can edit the video in various basic ways, such as stitching different pieces of content together, cutting out the parts you don’t need, and adding “call to action” buttons which popup for users after the video finishes.
‘Looms’ are stored in the cloud making them easily available for your team
Notably, every video created with Loom is automatically made “public”. You can share the link to anyone, and they’ll be able to watch it without signing up for an account. The share button also offers one-click sharing for social media, and access to code for embedding videos on a website. The Chrome Extension will also automatically convert videos into embedded content for Google Doc, JIRA, Gmail, and GitLab.
Users viewing your video can speed up playback, react with emojis throughout the viewing process, see an automatic transcript, and leave comments.
Get started with Loom for free
Loom Pricing
Loom’s pricing structure is relatively straightforward. There are multiple plans to choose from, starting with an attractive free package. Visit Loom’s pricing page for current rates.
Starter
Loom offers a free plan with basic recording capabilities, including screen recording, cam bubbles, privacy controls, viewer insights, and unlimited transcriptions.
Business
The Business plan comes with all the free features of Loom plus unlimited creators and recording lengths. You also get high-def recording up to 4k, drawing tools, custom branding, filler word removal, engagement insights, closed captions, and security features.
Enterprise
Designed for companies with specific recording needs and privacy requirements, the Enterprise plan gives you more advanced admin and security settings, including SSO, SCIM, custom data retention policies, activity log reports, and priority dedicated support.
Loom for Education
If you’re a teacher in the digital world, you can access a specialist plan specifically for education. Loom offers qualified educators access to premium features and unlimited recordings for free.
Loom Alternatives: Your Other Options
Loom is an excellent tool for rapidly creating and sharing video content and screens with your colleagues. It’s easy-to-use, packed full of useful features, and relatively affordable compared to some other options. However, there are other solutions out there.
Some of the most compelling alternatives include:
Slack Clips
Slack Clips is the native screen recording feature built into Slack. If you’re already using the Slack service for asynchronous collaboration, it might make sense to choose this product over Loom. With Clips, you can not only capture screen information, but also add voice overs to something, and implement your webcam too.
The Slack Clips feature doesn’t work outside of Slack, so you will need an account to start using the service. Clips can also only be shared in channels or through Slack direct messages. There’s also a five minute limit with no way to increase your recording options.
You’ll also need a paid account with Slack to access this service. Clips is not included as part of the Slack free package.
Dropbox Capture
If you’re using Dropbox for storing and managing files in the remote working world, you can also tap into one of the most recent features introduced by Dropbox. “Dropbox Capture” automatically uploads the videos you create directly into your Dropbox folder, which makes it ideal for sharing with distributed team members.
Though still relatively new to Dropbox, the Capture function offers many of the same features as Loom, including the option to take a screenshot, record your screen, or combine your screen recording with a view of your webcam. You can also record audio, or make a gif this way.
All of the content you produce will be saved to the Capture folder in your Dropbox account. You’ll also be able to hover over the capture to collect an URL to share with colleagues. The “Markup” feature allows you to draw on your content and add annotations.
Asana
Another option for those who already have a dedicated productivity and collaboration tool in place with their team, Asana comes with a range of “add-on” features for screen recording and video. One of the most common options is the “Coview” service, which allows you to create detailed videos and screen recordings with a couple of clicks.
You can also use Coview as part of your customer service strategy, allowing customers to capture information and code-level insights into any problem they’re having. All of the content is stored to your Asana account, where you can export screenshots and recordings as Asana tasks.
While the features aren’t exactly the same as the ones you’ll get from Loom, they’re pretty straightforward, and ideal for customer service teams.
Mac and Windows Screen Recording Tools
If you want to avoid adding any more apps to your workplace, or you need to keep your budget as low as possible, Mac and Windows devices also have some of their own screen capturing options. You can capture an entire screen, window, or portion of a screen on a Mac by pressing shift, command, and 3 together on your device.
The QuickTime player on Mac also allows you to capture video recordings of your computer screen. Simply open the QuickTime player, then click on “File”, then “New Screen Recording”. You’ll be able to control exactly which portion of the screen you want to record, and decide whether you want to include your pointer in the recording.
On Windows, the best way to capture screen recordings is with the “Game Bar”, built for Xbox consoles. You can access this feature by going into “Settings > Gaming > Xbox Bar”. From there, enable the Xbox Game Bar, and you’ll be able to start recording videos or taking a screenshot with the click of a button. You can also trigger the game bar with shortcuts.
You should be able to record activity in most windows and applications with Game Bar, and there are various tools for allowing you to adjust your recordings, adding audio, and reducing the size of your screen.
Loom Review: Finishing Thoughts
For capturing asynchronous video messages, screenshots, and screen recordings, Loom is one of the simplest tools on the market. It’s ideal for beginners who want to be able to capture quick videos to share with colleagues in an instant. The fact that other people don’t need an account to watch your videos can make it much easier to collaborate with Loom.
Share your experiences with the Loom app in the comments below, and let us know if you prefer any of the alternative options available today.
Now, with this tool, my colleagues and I used to share short video explanations instead of meeting organization. It has saved a lot of our team's time.
It still can not well recognize the Ukrainian language and write titles and descriptions for my videos in russian.
Quick internal presentations and explanations.
Loom is very easy to use. It worked reliably each time I used it. It enables teams to work async.
There is a 5 minute time limit on the video. There should be an easy to find option to increase this time limit when needed.
Helps communicate with team members async so that work can be accomplished without blocking time of others.
Loom has totally upleveled my business and made it super easy for me to give clear guidance without scheduling a live call. I absolutely love the platform and was able to set it up and use it flawlessly in just a few minutes. It's super intuitive and anyone can benefit from using it. I'll be a customer for life!
I haven't found a downside. The free version is excellent and the paid version is well worth the minimal cost. Keep doing what you're doing!
I build websites, and Loom allows me to do video walkthroughs for my clients to direct them to exactly how their website flows, demonstrate its many features, and Loom also allows me to explain certain design decisions real time so they can see exactly what and where I'm talking about. This cuts down on phone meetings, time consuming emails, toggling between screens, and really streamlines my whole business process. It also makes me look super professional with a personal touch! Love it. Love everything about it.
Loom has saved our team loads of time - I recommend it to everybody who will listen. It is highly effective in allowing our team to quickly create professional-level explainer and/or promotional videos for PlanHero. This means that we can also save our customers loads of time, which is our company mission.
There is a small bug that I suspect Loom is addressing right now...when using the Current Tab option on Chrome, the Start Recording button is often not present. You're never quite sure when recording is starting or if it has started.
When customers have questions, it is much easier for us to make a quick video explainer than to write a long list of steps for them to follow. This makes us more productive and our customers more productive.
It might be surprising but I think Loom’s capabilities are impressing for such an easy tool to use in order to record and share video files. It has some good customization option for sending different types of message to the colleagues. Instead of long emails about complex project updates, I use Loom for efficiencies. I found the Chrome extension quite useful as it allowed me to capture and forward videos without having to leave my browser. This is also coupled with the fact that we can now get instant responses on shared content by our team during collaboration.
Nevertheless, some aspects of Loom can be still improved on. It will also be very important to add the video editing capability “on-the-fly” while in remote “offline” areas without a possibility of just another re-recording.
Loom has simplified our team communications, solved problem with miscommunication in long emails. It has been very useful in communicating clear and pictorial clarifications to enhance learning among all stakeholders. This has enabled us to use the time saved that used to go into back and forth emails in more productive endeavours thus improving our project efficiency as a whole.
It's very easy to record and share. I use loom almost every week. And I love the fact that it's integrated with my slack account.
I find free videos too short, but I don't think that's a big deal.
It's saving a lot of training time.
its ability to simplify communication and collaboration. Loom makes it easy to record and share videos with teammates, which can help clarify complex ideas, provide feedback, and improve productivity.
Sometimes I have to re-login again before using it. I've also found the sorting of videos a little hard to use.
Its saving me time in communicating complex visual based tasks and design work for websites. Trying to describe software/website usage to a client is not really practical with words.
The flexibily of how you can record your videos
The editing tools and restriction of the number of videos you can make.
I have managed to create training videos for my employees without host training sessions.
It's easy to understand directions are not so difficult.
Only people with the loom can share videos
We have very complex training. The videos help new and old employers see and understand ways to acheive the job.
I really like that Loom is easy to use, it is very user friendly.
Not much I don't like much at the moment.
Loom helps me send videos to my clients and show them easy quick wins.
I can easily streamline updates and eliminate unnecessary meetings.
At times loom can be a bit slow and buggy.
I can easily streamline updates and eliminate unnecessary meetings.
You can quickly record a video, hosting and share it. Loom allowed me to save a lot of time, avoiding live and online meetings. In a word: awesome!
Everything is working so fine that there's nothing I dislike of Loom.
It allows to save a lot of time and energy. It allows to send short and long videos to partners and clients.
It's an all-in-one I must say of the way they feature recording. From screen record to camera only feature? How convenient is that? Yes! The customer support I can provide to our clients to clear and ease things up makes our process even faster! It's also easy to implement and by far have been using this frequently.
I can't think of anything at the moment.
Getting things done accordingly. It's easier for me to create a walkthrough video recording than having it on a call. A much more laser-focused detail will likely result on my end having it recorded using Loom.
It is very easy to use and number of features are great.
customer support is not really that helpful
Loom is solving my biggest Prolems I'm a QA and whenever i have to record a video of bug i use Loom
The thing I like most about Loom is the ease of pressing just one button on the Loom's Chrome Extension and starting screen recording with the option of choosing with or without audio. I use Loom multiple times everyday, especially for taking screenshots and making screen-recordings of bugs in our app and product. The video recording feature is also very helpful for recording Google Meet calls with our vendors and external stakeholders, where we need to secretly record critical business conversations.
Loom often crashes on my laptop, especially when trying to record videos from the Web Extension. Moreover, every time I try to contact Loom's Customer Support team for help, there is no response from their end. There was a point where we planned to integrate Loom within our internal CRM app for easier tagging of recodings with customer complains but due to the hassles of implementation and the extensive training required for our support team, we decided to scrap the project.
I daily need to find out bugs in the product and also highlight possible scope of improvement in the product-marketing funnel. Loom helps in taking these screen-recordings, mark highlights and record accompaning explanatory audio and then share with team-members across the organisation to help them find out the problem quickly.
Loom is a fantastic tool, simple yet effective. I can be on camera or off camera, display my photo or only my screen. I can highlight my cursor for specific clients that may need the extra attention grabber. I haven't come across another tool that competes.
Free version is a little limited but I do see value in the paid version and understand the need for revenue.
I am a technology consultant and often need clients to visualize a problem or solution in order to understand. Loom allows me to send out quick video demos and have an understanding of when they are viewed. This is huge in understanding my relationshi[ with my clients and how much effort they are or are not willing to put into this project.
Loom is an excellent tool for creating quick short videos for explaining some feature or issue. It is very easy to use. The inbuilt video editing helps a lot in making the recorded videos perfect. As soon as the recording ends it immediately provides the shareable link which is a great advantage. We can share the media with others without any delay.
I have faced only one issue but is not frequent. After the recording ends sometimes it gets stuck in that page and the recording doesn't get uploaded. Other than that it works perfectly.
Loom helps me greatly in managing time as it decreases my number of meetings to attend. It takes lot of time to explain some feature to a client in a meeting or email. Now using Loom I create videos explaining the feature and send it to client. Other than that its availability in both laptop and smartphones helps me a lot in creating and accessing videos.
Quick and easy to install and use. Sharing with colleagues is quick too.
Nothing that I can think of. Just padding space to meet character minimum.
Helps visualize bugs on our website much easier so that we can forward them to our dev team to investigate and try to reproduce. Makes it easier to demonstrate bugs that have dynamic parts, refresh doom loops, weird formatting changes while scrolling on a page, etc...
Easy to use, AI tools and video settings
Everything is fine, I like using Loom and record my videos
I can easily express my thoughts in video and save a lot of time, then just explain everything via text.
Loom provides a great way to collaborate via high quality screencasts.
I really like this product, but as feature request I might suggest following features: - manual time codes - video cutting (cut & combine several videos)
It has several benefits: - reduce time to collaborate (average meeting lasts 30-60 min while average screencast lasts 5-15 min) - no need to fit individual calendars - ease eay to demonstrate some features of your product/work with broad auditory
It's very easy to use because it does one thing extremely well — share videos online with personality. In our remote working world it's really hard to 1) Schedule Async meetings 2) Share important information that can be revisited when it's most relevant to the audience and 3) Show emotion alongside a presentation. Loom does all of these things. The way it automatically marks chapters based on my pauses, inflections or numbering of sections is just perfect. I would like some sort of tutorial about key words I can say to do this intentionally throughout my presentation, but I'm really just nit picking. Thank you for you awesome work on an awesome product.
I'm not as keen on the sharing and collaboration tools on the Loom platform (Slack does that). If I could turn that functionality off so I can streamline communications that would be perfect.
Having my face in the bottom of the screen was what sold me. Other video sharing applications make this hard to do. Beyond that, showing my mouse interactions and making it easy to break up longer videos into chapters automatically is really nice.
LOVE using Loom for clients and for VA, freelancers etc. It takes me so much less time and brain energy to create a quick video sharing my process or supporting a client with a private message. Honestly can't imagine working without it. I use it at least 2 times a day, often more at the start of a program when people are settling in. It's so easy for anyone to use and connects nicely with my other apps.
Nothing so far. The experience has been very straightforward.
It took me a long time to send emails explaining things like how to log in to the client portal, how to access resources, what a practice might look like, and when working with other freelancers it meant trying to type out each step in my process - often I would give up because I tend to do things quickly and not think about them. With Loom I can avoid all of that AND what's better is that I get to really feel like I'm talking to my clients, who get my facial expression and tone of voice as well.
I use loom almost every day to help my clients. It's free, super easy to use and extremely useful.
Nothing. They give you every reason to use it.
Easier to communicate with my clients.
I like that I can send short videos to my team or if I'm on annual leave, I can record myself and work async.
No downside I can think of... good tool for sales / customer success enablement.
working async, I can see how many times my video has been viewed.
You can save so much time in your communications by making videos and easily sending them to colleagues and clients for review. Things that are difficult to put into written words or could be easily misunderstood can be explained in video, and you can share any part of your screen to ensure there is no room for error. You can even exchange comments at certain points within the video. It is also easy to embed videos in websites and other tools, such as Notion, so there is no need to pay for video hosting either.
Hard to complain! It would be nice if you could hide the controls in the final video, which would make it look more professional if you are using it for course content. Perhaps the ability to change the shape of your video when sharing the screen, like in a split screen or square.
We save time and effort by doing project reviews, feedback requests and content updates via video instead of just email. Even on the free plan, it makes the job so much easier.
Easy to use and there is a ton of "help" videos to walk you through. Great way to present an idea and I love how it speeds up the VO and can also remove your "ums and ahs".
Nothing at all. It was easy to administer and integrate.
For those too busy for a meeting this is a great way to introduce yourself and your product/service.
It's exceptionally easy to use and is always improving. The new AI tools are really convenient. I find myself using this all the time, for async updates and questions, notes and education, and for personal messages.
The browser plugin is a bit less convenient than going full desktop but they offer both so it's not an actual issue
Async communication - working with remote teams and at odd hours, Loom enables me to get thoughts out when they're fresh and allows the team to intake and respond as their individual schedules allow.
I like how intuitive is and that it hosts our videos.
I think that the edition tools can be improved.
Loom help me wirh the hosting of the videos.
I recommend Loom to everyone. It's a great tool and the free version is great for small businesses and students on tight budgets. Even the subscription version is a great price for small businesses like mine that need the additional features. Tech support is very responsive, too. It's user-friendly for both the customer and their constituents.
I haven't discovered any downside to Loom.
We use it for training videos on company procedures and to assist in providing explanations for technical issues to support personnel.
It's just easy. The controls work well, the video processes fast, and editing is a breeze. Share the link in Slack and you've just saved yourself another painful meeting with a bunch of people who didn't have a change to digest the info before hand. Zoom has launched a competitor in beta called Clips. It's slow and not quite as good. I'm sure they'll get better, but it'll take a while to play catch up with Loom.
I wish it wasn't another service I have to convince the org to adopt. I'd like everyone to use it, but new tools are always tough for the average user in that pesky adoption bell curve.
When I have complex information to convey to multiple team members or teams, Loom allows me to run through it once, quickly, and without worrying about scheduling conflicts. Async video for communication is critical. I tried to record one person Zoom meetings before Loom and it's just cumbersome. Loom allows me to spin up the screen share quickly, knock out a recording, and share in less time than it would take me to figure out meeting scheduling conflicts.
