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Loom Logo
Loom
Loom on. Meetings off.
4.7
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Loom Reviews & Product Details

Loom Overview
What is Loom?

Loom is a video-making platform that is designed to help businesses facilitate better and more efficient workplace communication through video and screen recording. It empowers users to use a web-based interface that supports screen recording and screen capture, shared via a link for easy viewing.

Company Loom, Inc.
Year founded 2016
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
Managed by:
WH
Wilson Hou
Founder
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Crevio
Sponsored
5.0
(1)
Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Loom
What Loom is best for?
What are the best alternatives to Loom?
What are the pros and cons of Loom?
Loom Product Details
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Loom Pros and Cons
Pros
  • Dedicated mobile apps for Android and iOS
  • Quick screen recording with handy webcam overlay
  • UI is clean and easy to navigate
  • Loom Chrome extension has multiple recording options
Cons
  • Transcripts aren’t always accurate
  • The free version restricts videos to five minutes
Loom Awards
Findstack 2024 General Badge
Loom Features
API Access
Analytics/Reporting
Auto-Transcription
Automated Reminders
Breakout Rooms
Custom Branding
End-to-End Encryption
File Sharing
Gallery View
HD Video
Hand Raising
Integration with Calendar
Live Chat
Live Streaming
Meeting Recording
Mobile Access
Moderator Controls
Multi-device Support
Noise Suppression
Participant Management
Personal Meeting Rooms
Polling
Q&A Functionality
Scheduling
Screen Sharing
Speaker Spotlight
Virtual Backgrounds
Waiting Room
Webinars
Whiteboard
Loom Media
Loom video thumbnail
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Loom Screenshots
Loom screenshot 1
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Loom screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 09, 2026
Loom Logo
1,831 Loom Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Go to video recording app for creating quick and easy training videos"
What do you like best about Loom?

How quickly you can record and share. I also like how professional videos look when you screen share. It's perfect for recording curriculum.

What do you dislike about Loom?

Maybe they could include some more audio editing options.

What problems is Loom solving and how is that benefiting you?

Creating videos quickly to help clients or for training purposes

Small Business (50 or fewer emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
PH
Paula H.
Founder
Share
"Love to use Loom both internally and with my clients"
What do you like best about Loom?

Loom is quick and easy. I simply click on the Loom icon on my screen and I am ready to record instantly.

What do you dislike about Loom?

The quality of the recording is not quite as good as other platforms I've used.

What problems is Loom solving and how is that benefiting you?

Loom allows me to show and not just tell with my consulting clients. When words aren't quite enough, my 1-2 minute explainer videos always do the trick!

Mid Market (51-1000 emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Loom is fantastic"
What do you like best about Loom?

Loom allows me to record videos that my clients can watch when it's convenient for them. It has reduced my number of client calls since now I can send a Loom if I want to highlight a new feature, help someone get engaged in our system, or answer a few quick questions. It's an easy-to-use program. I love the email video embed feature and they keep rolling out amazing new features. The new AI tools like the auto-generated Subject, Summary, and Chapters are a time saver and hardly need any editing. The background noise filter and filler word removal is also a great addition to the program.

What do you dislike about Loom?

I have two monitors and I wish you could set which desktop is your default when using the desktop app. I also wish you could stitch together multiple videos. Right now I think you can only snip within one recording.

What problems is Loom solving and how is that benefiting you?

It absolutely saves me time by reducing the number of client calls. I've recorded account reviews where I can showcase a client's accomplishments and also highlight new product features I think they'd be interested in.

Mid Market (51-1000 emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
EJ
Eli J.
Founder
Share
"A new way to communicate in a constantly changing world of work. * Year 1 update"
What do you like best about Loom?

Loom is absolutely fantastic for communicating Asynchronously, sharing ideas and troubleshooting, and creating a library of content that can be accessed at any point in the future. Loom has allowed me to avoid so many meetings and collaborate more with my manager as he can review my loom videos when he gets a moment in between meetings, rather than setting aside time to review something small. * I also cannot speak highly enough of their features that are rolled out. Features like selective screen blurring and a suite of AI tools have all been fantastic. I am happy to report that many loom features seem to be very well thought out and tested before rolling out for regular use. The new AI features like AI titleing, creating descriptions, as well as creating chapters for viewers to find the section of the video most relavant to them have been a game changer. Those AI features all work so quickly as well, usually within 10 seconds or less of the recording ending!

What do you dislike about Loom?

My experience with Loom has been excellent in almost all aspects. One of the only lingering issues I have come across is with a colleague who had a previous account for educational use. The platform seems to automatically send her videos to her old profile dispite being logged into her new one and having her new profile have admin features. This is currently being investigated by their support team (who replied back to me in just a few hours of the initial ticket being submitted).

What problems is Loom solving and how is that benefiting you?

Loom is solving my need to virtually communicate with team members and managers while ensuring that there is transparency to what I am explaining in my videos. We have used loom for asynchronous communication, creating a procedural library, creating content for our new LMS, and several other things.

Small Business (50 or fewer emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
DH
Dave H.
Founder
Share
"The most useful tool in my arsenal!"
What do you like best about Loom?

Loom literally saves me hours upon hours of emailing, plus it allows me to share nuance in my responses and give background to design work that I share with my clients and peers!

What do you dislike about Loom?

Nothing. It is a game changer for me and my business.

What problems is Loom solving and how is that benefiting you?

Loom allows me to share the "why" behind the design work I do in the film industry... especially when communicating with non-design types. Plus, it allows me to respond to emails that could take 30 minutes to write in literally seconds.

Mid Market (51-1000 emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
CH
Cat H.
Founder
Share
"Super easy!"
What do you like best about Loom?

I'm not a marketing professional, but I need to create tutorials for clients. Loom was the first program that I could EASILY understand and start using right away. The editing tools are easy to navigate as well.

What do you dislike about Loom?

I wish you could move the tool bar in videos so you can't tell I clipped a video if you're watching the time.

What problems is Loom solving and how is that benefiting you?

Being able to reach clients across the country to ensure they have the tools they need to use our product.

Mid Market (51-1000 emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
SD
Samantha D.
Founder
Share
"Loom makes answering client questions so much easier"
What do you like best about Loom?

I can quickly and easily answer client questions and walk them through our product while I do so. A loom, in comparison to a phone call, also allows my client to rewatch the video as many times as they like/need. Sometimes the answer is too complex just for an email. Loom helps. that.

What do you dislike about Loom?

I have no complaints, honestly I just wish I could get more of my clients to ask my questions using loom.

What problems is Loom solving and how is that benefiting you?

It eliminates meetings and long-winded emails.

Small Business (50 or fewer emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
NB
Nick B.
Owner
Share
"Literally the only tool I'd by happy to pay more for!"
What do you like best about Loom?

It saves me and my team a ton of time. My company thrives on being asynchronous and Loom allows all of us to perform at the highest level without having to attend a bunch of unproductive meetings.

What do you dislike about Loom?

There have been very very few outages, but when there are issues it's very noticeable in terms of productivity. I will say that whenevert his has happened it's only been on the recording side and not the actual accessing of existing Looms.

What problems is Loom solving and how is that benefiting you?

Scoping client work, communicating internally, scoping policies for employees, SOPs.

Mid Market (51-1000 emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
DG
Dana G.
Founder
Share
"Loom for the win!"
What do you like best about Loom?

It is highly effective for my role as a director of operations, my role is repetitive and while my role is important, it allows me to record guidelines, steps to our contracts and reach several people at one time.

What do you dislike about Loom?

Not being able to share this with the team at the expense of continued upgrades, but is sitll doable. Perhaps have a limited team where the team can still record/or use but within limitations.

What problems is Loom solving and how is that benefiting you?

It is saving me time, and repeated meetings where that time could be more impactful elsewhere. Its anywhere from 1-2 hours of trainng, contracting and onboarding agents where it's tme consuming, this allows me to move at an aumotaed pace with the team having the ability to message me on the vidoe or via text/email. It's fantastic!

Small Business (50 or fewer emp.)
Aug 15, 2023
 Source
Overall Rating:
5.0
HM
Heather M.
Director Of Implementation
Share
"Best App to keep in your toolbox!"
What do you like best about Loom?

Loom is so handy to quickly record your computer screen (and face if you want). It's user friendly with lots of recording options that are easy to use and understand.

What do you dislike about Loom?

At one point Loom was not launching correctly on my computer. I would have to restart it 2-3 times to get it to work, however it appears this is no longer an issue with the latest software update.

What problems is Loom solving and how is that benefiting you?

I find that instead of typing out long emails to co-workers or clients it is so much faster to create a quick Loom of whatever it is I am needing to explain. I simply pop the Loom link in the email and send off! It has simplified my life.