Network Solutions Reviews & Product Details

Network Solutions is a major player in the space. Their name recognition goes a long way with clients when selling them on a solution. I primarily used them as a registrar. They initially proved to have good price performance.

They are more expensive than others, but you are paying for the brand. I don't like the up-selling that's found within their site. Nothing beyond the name recognition factor really stands out. For me, the costs involved proved to be too high. For my agency, we moved away from them for cost-based reasons as well. We missed a subversive check box and got charged for an additional service without our knowledge.

By moving away from Network solutions, we found a more cost effective hold place for all our domains. We achieved the same end with less hassle.

I like that this software gives me the opportunity to drive increased traffic to websites.

I dislike the customer service support line. There are way too many transfers needed for simple questions.

Increasing clientele for real estate.

There's not really anything about Network Solutions that stands out for me. Typically if I have the option, I will steer clear of NS. The pricing is pretty affordable but that's about it.

There's a couple key things that really turned me off from NS. The first one being their support. They have live chat but it took me forever to get through to a live technician and when I did I felt like I was getting cookie cutter answers that didn't really help me. I also wish they would send out some sort of notification when their server crashes. I've had a few sites go down and a client noticed before we did which is embarrassing. The next thing that needs a major improvement is their softwares UI. The UI is hard to navigate through and I've messed up a DNS setting numerous times before because of the confusing backend.

There's not too many benefits I've noticed. I just think they need to give their backend a bit of a facelift / revamp and work on delighting their current customers a little more. For the same price I can get a great experience from one of their competitors.

Nothing as such. Their user interface is friendly. Their pricing structure is flexible.

Their billing department is all messed up. They don't have proper communication techniques. They don't inform their customers after their server crashes. We had to check their twitter account when our site was down as they post updates on twitter instead of sending an email to the customer.

Benefits nothing as such. There are lots of problems. They need to rethink their strategy and provide at least what the customer expects.

I admin my wife's Wordpress blog. We moved off of Wordpress.com due to the inability to upload custom themes. Networks Solutions allows for custom theme uploading.

I have had a bad experience with both the support and the speed of the website. I connacted support with speed/performance related questions and was not even able to ascertain from the representative whether or not the issue (which is ongoing even today) is service tier related.

Not provided

Being able to have them host our website location and the email service

The worst communication and follow through anyplace in business. If you ever really need real account admin/primary help you will be placed in a endless merry go round of helplesness.

It used to be a great place to have your domain and email services. It is no longer being of benift after being locked out of our account since October of 2023 (2 months and counting) We sent them everyhting incluiding photo ID but chat support cannot do anyhting other then send it to a higher place that is the worst at follow up and commmunication.

Nothing really. They did maintain my inactive web domains.

I retired and wished to cancel ongoing payments for web domain names. They made it incredibly difficult online, necessitating a call to Customer Service. After some negotiations by phone, I was told that my credit card payment WOULD BE REFUNDED and asked to take a survey. Since I thought my request had been granted, I gave a positive review. The next day, I received an email that I would NOT be receiving a refund. Total FRAUD

None

Its free; use to be tolerable; it's not now; don't get started with it

It's worse than aol ever was 25 years ago

It just "updated" its email service and it's beyond awful. Keeps you waiting up to 30 seconds on almost all emails; I wish I had never started with networksolutions; stuck with it now and can only hope it gets better.

literally nothing. Speeds are terrible, support is worse. Everything that is free and a click on literally any other host, is wildly expensive. For example an SSL, free with almost any host, is nearly $100 per year.

their support will take hours if not days to actually reply. the people on the chat are trained to lie to you (an employee actually told me this straight out). They have actively destroyed my site, and are dodging calls and chats to fix it. after i paid them $100 for a service i later found out was $15/mo and free for the first month.

they are causing far more problems than they are solving.

Nothing at all. Their business model and practices are way outdated. Their pricing structure is absolutely ridiculous like it should be illegal to charge that much for a domain let alone they charge a fee just for domain forwarding!? I didn't think there could be a worse company than GoDaddy or HostGator but Network Solutions just may have them beat. I will say their customer support does answer rather quickly but aside from that this company has nothing going for them.

Everything. Practices outdated. The backend dashboard is outdated and not user-friendly. Their pricing model is utter nonsense. I don't know who in their right mind would ever pay these prices. They charge for every little thing and then hold your domains for ransom when you want to try to transfer them away to another provider.

They are causing more problems than solutions which is ironic given their name. The cost of their services are utterly ridiculous, costing business owners more money than almost any other domain provider.