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Network Solutions
Connecting Your Digital World
2.3
(64)
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Network Solutions Reviews & Product Details

Network Solutions Overview
What is Network Solutions?

Network Solutions is best known for being an affordable and reliable hosting service with dependable customer support. It’s a well-known shared, WordPress, and eCommerce hosting option, with more than 500 extensions for businesses to choose from. Network Solutions is also ICANN-certified, which means it follows incredibly strict standards to ensure domain protection. The software also lets users bundle their domain registration service with other key services including website and eCommerce hosting, as well as email tools.

Company Web.com Group, Inc.
Year founded 1999
Company size 501-1000 employees
Headquarters Jacksonville, Florida, United States
Social Media
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Network Solutions Product Details
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Network Solutions Pros and Cons
Pros
  • Dependable customer support
  • Great shared, WordPress, and eCommerce options
  • Comes with a website-builing software
  • Reliable uptime
Cons
  • No Windows server options
  • Interface isn’t very intuitive
Network Solutions Features
API Access
Affiliate Program
Auto-Renewal
Bulk Domain Management
Bulk Domain Registration
Custom Nameservers
Customer Support
DNS Management
DNSSEC
Domain Auction
Domain Backorder
Domain Expiration Alerts
Domain Forwarding
Domain Locking
Domain Privacy Protection
Domain Reselling
Domain Search
Domain Transfer
Email Forwarding
IDN (Internationalized Domain Name) Support
Multi-Year Registration
Parking Services
Registrar Accreditation
SSL Certificates
Site Builder
Subdomain Management
TLD Variety
Two-Factor Authentication
WHOIS Lookup
Web Hosting Integration
Network Solutions Media
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Network Solutions Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 16, 2025
Network Solutions Logo
64 Network Solutions Reviews
2.3 out of 5
Small Business (50 or fewer emp.)
Apr 08, 2016
 Source
Overall Rating:
1.5
Joseph R. avatar
Joseph R.
Senior Designer
Share
"Backend Needs a Major UI Overhaul"
What do you like best about Network Solutions?

There's not really anything about Network Solutions that stands out for me. Typically if I have the option, I will steer clear of NS. The pricing is pretty affordable but that's about it.

What do you dislike about Network Solutions?

There's a couple key things that really turned me off from NS. The first one being their support. They have live chat but it took me forever to get through to a live technician and when I did I felt like I was getting cookie cutter answers that didn't really help me. I also wish they would send out some sort of notification when their server crashes. I've had a few sites go down and a client noticed before we did which is embarrassing. The next thing that needs a major improvement is their softwares UI. The UI is hard to navigate through and I've messed up a DNS setting numerous times before because of the confusing backend.

What problems is Network Solutions solving and how is that benefiting you?

There's not too many benefits I've noticed. I just think they need to give their backend a bit of a facelift / revamp and work on delighting their current customers a little more. For the same price I can get a great experience from one of their competitors.

Small Business (50 or fewer emp.)
Apr 04, 2016
 Source
Overall Rating:
1.5
KV
Kaustubh V.
Lead Developer
Share
"Customer service is pathetic."
What do you like best about Network Solutions?

Nothing as such. Their user interface is friendly. Their pricing structure is flexible.

What do you dislike about Network Solutions?

Their billing department is all messed up. They don't have proper communication techniques. They don't inform their customers after their server crashes. We had to check their twitter account when our site was down as they post updates on twitter instead of sending an email to the customer.

What problems is Network Solutions solving and how is that benefiting you?

Benefits nothing as such. There are lots of problems. They need to rethink their strategy and provide at least what the customer expects.

Small Business (50 or fewer emp.)
Dec 13, 2023
 Source
Overall Rating:
1.0
CZ
Craig Z.
Founder
Share
"Great service for years then one hack later and your locked out for good"
What do you like best about Network Solutions?

Being able to have them host our website location and the email service

What do you dislike about Network Solutions?

The worst communication and follow through anyplace in business. If you ever really need real account admin/primary help you will be placed in a endless merry go round of helplesness.

What problems is Network Solutions solving and how is that benefiting you?

It used to be a great place to have your domain and email services. It is no longer being of benift after being locked out of our account since October of 2023 (2 months and counting) We sent them everyhting incluiding photo ID but chat support cannot do anyhting other then send it to a higher place that is the worst at follow up and commmunication.

Small Business (50 or fewer emp.)
Sep 12, 2023
 Source
Overall Rating:
1.0
Steven J S. avatar
Steven J S.
Founding Partner Emeritus
Share
"Lied to me on the phone to get a positive review."
What do you like best about Network Solutions?

Nothing really. They did maintain my inactive web domains.

What do you dislike about Network Solutions?

I retired and wished to cancel ongoing payments for web domain names. They made it incredibly difficult online, necessitating a call to Customer Service. After some negotiations by phone, I was told that my credit card payment WOULD BE REFUNDED and asked to take a survey. Since I thought my request had been granted, I gave a positive review. The next day, I received an email that I would NOT be receiving a refund. Total FRAUD

What problems is Network Solutions solving and how is that benefiting you?

None

Small Business (50 or fewer emp.)
Sep 07, 2023
 Source
Overall Rating:
1.0
KK
Ken K.
Managing Partner At Law Firm For Alarm Industry
Share
"awful experience"
What do you like best about Network Solutions?

Its free; use to be tolerable; it's not now; don't get started with it

What do you dislike about Network Solutions?

It's worse than aol ever was 25 years ago

What problems is Network Solutions solving and how is that benefiting you?

It just "updated" its email service and it's beyond awful. Keeps you waiting up to 30 seconds on almost all emails; I wish I had never started with networksolutions; stuck with it now and can only hope it gets better.

Small Business (50 or fewer emp.)
Aug 15, 2023
 Source
Overall Rating:
1.0
TP
Tye P.
Volunteer Coordinator
Share
"They will straight up lie to you for money"
What do you like best about Network Solutions?

literally nothing. Speeds are terrible, support is worse. Everything that is free and a click on literally any other host, is wildly expensive. For example an SSL, free with almost any host, is nearly $100 per year.

What do you dislike about Network Solutions?

their support will take hours if not days to actually reply. the people on the chat are trained to lie to you (an employee actually told me this straight out). They have actively destroyed my site, and are dodging calls and chats to fix it. after i paid them $100 for a service i later found out was $15/mo and free for the first month.

What problems is Network Solutions solving and how is that benefiting you?

they are causing far more problems than they are solving.

Small Business (50 or fewer emp.)
Aug 14, 2023
 Source
Overall Rating:
1.0
CS
Corey S.
Owner
Share
"Absolute Criminals"
What do you like best about Network Solutions?

Nothing at all. Their business model and practices are way outdated. Their pricing structure is absolutely ridiculous like it should be illegal to charge that much for a domain let alone they charge a fee just for domain forwarding!? I didn't think there could be a worse company than GoDaddy or HostGator but Network Solutions just may have them beat. I will say their customer support does answer rather quickly but aside from that this company has nothing going for them.

What do you dislike about Network Solutions?

Everything. Practices outdated. The backend dashboard is outdated and not user-friendly. Their pricing model is utter nonsense. I don't know who in their right mind would ever pay these prices. They charge for every little thing and then hold your domains for ransom when you want to try to transfer them away to another provider.

What problems is Network Solutions solving and how is that benefiting you?

They are causing more problems than solutions which is ironic given their name. The cost of their services are utterly ridiculous, costing business owners more money than almost any other domain provider.

Small Business (50 or fewer emp.)
Jul 18, 2023
 Source
Overall Rating:
1.0
Gerry V. avatar
Gerry V.
Owner
Share
"webmail a nightmare , customer service worst"
What do you like best about Network Solutions?

Not much. getting domain names is easy, after that....

What do you dislike about Network Solutions?

Customer service is awful. They suddenly do upgrades and they don't work or you have to make changes on all your computers to be compatible

What problems is Network Solutions solving and how is that benefiting you?

Domains but also ecommerce and mail servers and webmail

Mid Market (51-1000 emp.)
Feb 22, 2023
 Source
Overall Rating:
1.0
YB
Yair B.
Founder
Share
"Horrible experience, do not engage in any business with Network solutions"
What do you like best about Network Solutions?

Easy interface to buy domain, easy management of domains purchase, chat

What do you dislike about Network Solutions?

I advise anyone sane to avoid doing any business with this company. To say it's a fraudulent company would be compliant, considering the way this company manages itself. First, we purchased a domain more than 20 years ago, which was dear to us and our business. Due to an unfortunate mistake, a finance department official canceled the domain renewal charge (because we were not able to recognize the charge in the billing statement which was network solutions' fault) . As we realized that we called the network soltuins and settled the amount of money, we owned them. However, the domain did not appear in our account. I tried to contact chat support which are completely incompetent. If you have chat support, they should be able to solve all problems and not tell you to call the call center. Thereafter I called the call center and after being transferred for 5 times (and waiting over an hour and a half) they told me the domain name need to be "redeemed," and I have to pay 350 USD for it. This is total nonsense. This is a scam company. The matter has been transferred to our legal department which are going to settle it in a court of law. I hope nobody will ever do business with network solutions!!!

What problems is Network Solutions solving and how is that benefiting you?

They do not solve any issue you have, its a company of completely incompetent people.

Small Business (50 or fewer emp.)
Feb 07, 2023
 Source
Overall Rating:
1.0
SD
Scott D.
Founder
Share
"Just a horrible business to deal with"
What do you like best about Network Solutions?

There is nothing that I like about this company.

What do you dislike about Network Solutions?

There is a reason why business owners who are extremely busy take time out of there day to write a poor review, it's due to Network Solutions complete lack of customer service. If I could recommend anything to small business owners searching for an email provider, find somone else...

What problems is Network Solutions solving and how is that benefiting you?

They don't solve problems, they just create the problem and then do nothing to fix it when you call into there suposed customer service team.

Small Business (50 or fewer emp.)
Jan 15, 2023
 Source
Overall Rating:
1.0
HR
Henrry R.
Director
Share
"Disclosing configuration setting , you need to paid customer support"
What do you like best about Network Solutions?

Nothing special it is an essential service

What do you dislike about Network Solutions?

Every call ends with you needing to contact our paid support. Using lack of knowledge to get business, Dirty philosophy of using users who are not savvy in technology, Not respecting even when they notice one has a computer background.

What problems is Network Solutions solving and how is that benefiting you?

Web hosting

Mid Market (51-1000 emp.)
Dec 28, 2022
 Source
Overall Rating:
1.0
MS
Michael S.
System Admin
Share
"Services are mediocre, support is worse"
What do you like best about Network Solutions?

There's nothing I can say good about Network Solutions. Their customer service is the worst to deal with, and their products always give us problems. In comparison with competitors, NS has fallen down a rung or 6. I am planning to move to a different provider very soon.

What do you dislike about Network Solutions?

Network Solutions used to be a great company to deal with and had an excellent reputation. Unfortunately, as of a couple years ago, customer service has declined to long wait times and never reaching full resolution of your issue. Every time I order an SSL certificate, I complete all of my processing. Still, they fail to achieve their portion, meaning I must wait weeks before I realize the certificate will not be issued despite all validation passing. Calling them and waiting on hold for hours, they push a few buttons and I get the certificate. The following year - rinse and repeat. They do not care.

What problems is Network Solutions solving and how is that benefiting you?

I don't believe Network Solutions is solving any problems. It's a domain registrar and SSL provider. There's not a lot that should be going wrong with these processes, but amazingly, they have accomplished breaking the process for us (and probably many other unspoken IT heroes). They can deliver horrific customer service and withhold your products from you for several weeks until you call them... They could care less about your issues, making very minimal effort to fix them or help.

Small Business (50 or fewer emp.)
Jun 09, 2022
 Source
Overall Rating:
1.0
Rheal D. avatar
Rheal D.
Retired
Share
"Network Solutions lack of Customer Service"
What do you like best about Network Solutions?

Nothing. I only had 2 sites so wasnt using much and did not have to make many changes. so for the most part all was fine until I need to upgrade to another PHP version.

What do you dislike about Network Solutions?

Their Customer UI is Antique. I have been with them for over 30 years, and it hasn't changed. They finally updated their PHP version, and I was not able to get the simple INFO.PHP file to work when changing the version of my unix hosting service to php 7.4 . They kept on saying it was my web site causing the problem. Called customer support 5 times was hung up on twice. So when I had enough and moved things to another provider that works, I called them back to see about a refund of the 2 years left on my hosting and they said no refund. I then said the to man that having been with you for over 25 years,does it not stand for anything? His answer stright out "NO". I have transfered all my hosting to another provider and it is up and working, I feel very used after 25 years of being with company.

What problems is Network Solutions solving and how is that benefiting you?

They have not helped me solve anything. Maybe 10 to 15 years ago they had better customer service, but none of their reps knew enough to understand that it was not my site causing the problem. Only had one file on the site, "info.php" and they could not understand that it was a problem on their end when I changed versions of PHP.

Small Business (50 or fewer emp.)
Feb 07, 2022
 Source
Overall Rating:
1.0
JR
Jonathan R.
Teacher
Share
"Terrible service"
What do you like best about Network Solutions?

Nothing at all. Terrible service. Find another vendor.

What do you dislike about Network Solutions?

Was advised to use Network Solutions to register a domain name. What a mistake. First, they do not keep your information private. Sold to tons of 3rd parties and my email and phone were constantly bombarded with offers to build me a site. Second, even though I have no site yet, Network Solutions was charging me "start hosting" fees. As a new user, I do no have any idea about hosting fees. Network Solutions is preying on new users. I have no site but they were charging me to host empty space. Third, in the terms and conditions they have it written that users agree to auto-renewals. So the hosting fees were automatically renewed several months. #Shady Fourth, users are not allowed to turn off their auto-renewals themselves. Users must call and/or use the Network Solutions chat to have their customer service do it for them. #supershady Fifth, I disputed the charges with my credit card. Network Solutions is holding my domain names hostage until I pay the hosting fees, then they will allow me to transfer my domain names to a different site. #ultrashady What a terrible business. Use Hover.com or GoDaddy. Cheaper, more use friendly, and doesn't charge to protect your privacy.

What problems is Network Solutions solving and how is that benefiting you?

Network solutions created problems for me. They did not solve any. Zero benefit.

Small Business (50 or fewer emp.)
Oct 04, 2021
 Source
Overall Rating:
1.0
MB
Mike B.
Founder
Share
"Inferior Customer and Technology Servicce"
What do you like best about Network Solutions?

Local representatives are usually available.

What do you dislike about Network Solutions?

The sever provided to my email account gives the message "“The server you are connected to is using a security certificated cannot be verified. The target principal name is incorrect. Do you want to continue using this server?” Botton-line is that my "professional email address" is not secure. Added to this is the difficulty of setting up this email address on various devices whether it be MS Outlook, Gmail, or Apple.

What problems is Network Solutions solving and how is that benefiting you?

I have recently sent them three emails regarding a change that they're making, which will make receiving emails on my iPhone even more difficult. No response has been received.

Mid Market (51-1000 emp.)
Aug 31, 2021
 Source
Overall Rating:
1.0
Hossam M. Abd El-Rahman, CPA,CFE,CAMS-Audit, C. avatar
Hossam M. Abd El Rahman, Cpa,Cfe,Cams Audit, C.
Founder, Group Chairman & Managing Director
Share
"WORST COMPANY EVER - TURNING INTO SCAMMERS"
What do you like best about Network Solutions?

NOTHING, Bunch of Scammers ZERO CUSTOMER SERVICE TAKE MONEY AND NEVER DELIVER THE PRODUCT OR SERVICE EVERYONE IS COMPLAINING WORST RATING ONLINE PATHETIC COMPANY

What do you dislike about Network Solutions?

BIG SCAMMERS, I ordered UNIX hosting and My time for our website migration. They took the money and didnot do the work! Online chat USELESS Phone service USELESS e-mails USELESS I am filing a FRAUD incident against network solutions with my bank. Stay away from this company, they are pathetic!

What problems is Network Solutions solving and how is that benefiting you?

ZERO BENEFIT ZERO SERVICE USELESS PHONES USELESS EMAILS USELESS CHAT QUICK TAKING MONEY AND YOU WILL NEVER GET A SERVICE OR ANYONE WILL TURN THEIR BACK TO YOU SCAMMERS

Small Business (50 or fewer emp.)
May 25, 2021
 Source
Overall Rating:
1.0
Sergio R. avatar
Sergio R.
Partner Sergio Ruivo C.A. & Associates & R&T Tax Management Inc.
Share
"Cancellation From Hell!"
What do you like best about Network Solutions?

They were generally reliable for hosting

What do you dislike about Network Solutions?

Canceling was a nightmare! Kept billing!

What problems is Network Solutions solving and how is that benefiting you?

Very minimal. Only relied on email and website hosting

Small Business (50 or fewer emp.)
Mar 14, 2021
 Source
Overall Rating:
1.0
Julian A. avatar
Julian A.
Founder | Practice Growth Specialist
Share
"Horrible User Experience"
What do you like best about Network Solutions?

There is nothing I actually like about NS, I take all clients off of NS as soon as possible.

What do you dislike about Network Solutions?

Everything, the difficulty in using the platform, transfering domains, etc. they make it nearly impossible to use. And everything you do you're getting cross sold and total BS services.

What problems is Network Solutions solving and how is that benefiting you?

buying/holding domains

Small Business (50 or fewer emp.)
May 22, 2018
 Source
Overall Rating:
1.0
Nicholas D. avatar
Nicholas D.
Founder, Creative Director
Share
"Not Worth Your Consideration"
What do you like best about Network Solutions?

Their logo looks like it was professionally designed. They have a good WhoIs lookup service. I would avoid most other things though.

What do you dislike about Network Solutions?

Their prices are much higher than comparable services and I'm not sure how they justify it. Any interaction I have had with support has been poor, and their actual service doesn't really differentiate itself from others that are (much) cheaper.

What problems is Network Solutions solving and how is that benefiting you?

I only use Network Solutions when there is no other option. Moving domain registrars can be disruptive, so we'll sometimes stay

Mid Market (51-1000 emp.)
Jun 15, 2016
 Source
Overall Rating:
1.0
JM
Jamie M.
Communications Specialist
Share
"decent technical solution, terrible customer service support"
What do you like best about Network Solutions?

user interface is nice enough. webmail client seems to work ok

What do you dislike about Network Solutions?

When attempting to integrate our marketing platform into our email client (NS webmail), we reached out to Network Solutions about 6-8 times. They could never help with our DNS record entry issues (not being able to use characters like "_" or ' ~ ` in the records to validate DKIM or allowing us to verify our Postmaster account so our marketing platform could note any spam complaints through Yahoo!'s feedback verification loop. Not only could they not help us, they would end every call with assurance that the issue would be "elevated to their engineers" and intention to contact us again in 1-2 business days. We MIGHT have received a return call once. Maybe... So, we would wait, call them back and basically start over each time. Nothing was ever accomplished. If I could convince our IT department to completely move our large amount of assets to a new domain services provider, I would be much happier.

What problems is Network Solutions solving and how is that benefiting you?

i use the webmail for customer communication. i can check webmail online.

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