Network Solutions Reviews & Product Details

Their support reps are very kind but also very misguided. In all honesty they are yes men and unless you are technically minded you will be pushed in the wrong direction or easily swayed.

Not sure where to even start this review. Please know that this is not mean spirited, I just never want anyone to go through what we have been through. Our website was down for 2 weeks. We made multiple calls to support, each time being informed that it was a Network Solutions issue and that our issue would be "escalated." This was the final straw after a long string of offenses and left us so wounded we decided to finally switch our provider. We called NS for guidance on the transfer process because we were so badly burned by them we wanted to do our diligence and make sure that things would go well. We were informed that first we needed to update our email credentials so that all notifications would go to the technical person handling the transfer so we did so. After proceeding with the transfer all the emails were sent to the previous email listed. This was confusing but since GoDaddy (our new provider) had the auth codes we assumed nothing was a miss. This was incorrect and after waiting and waiting for the transfer to go through we called NS and were casually informed that actually there was a 60 day lock which had been placed on our account in accordance with ICANN. We were NEVER informed of this policy. We thought we had done our diligence by asking NS directly for guidance but they apparently their representatives are uninformed on their own policies. After being on stressful phone calls where we needed to restate our intent and case each time for 4 hours we were finally directed to a supervisor that after reviewing our account and call info apologized for the complete mismanagement of our business and removed the locks on our account. For anyone looking for a reliable provider of email, domain, or website services, do yourself a favor and DO NOT choose Network Solutions. Even if it is a financial deal, it will cost you in man-hours, funds, and sleepless nights spent on support calls trying to get answers.

Network Solutions provided us with domain, email, and website services. At first things were okay but things became so frustrating we slowly removed each component from our account. We were their customer for 13 years. They were reliable for the first 5. Then email became unreliable so we moved to office 365, then they became unreliable with website management so we created our own WordPress site. Then we went through a brutal awakening to their unreliability with domain hosting and switched everything. I would say the benefits were low prices, but it is a full time job to manage them and is not worth the man hours.

Nothing about this I liked, not easy to use and lack or regard for consumer rights.

Poor customer service Scammed customers Phone numbers provided directed me to a dentists office Offered no help or resolution

No benefits, when a business accidentally steals money from account the general process is to offer a refund but nope.

There is very little to like about this program. I do like that they keep you informed about products and services they are offering and when your current products expire.

Everything. It is difficult to get a hang of and so far behind the times of other popular email clients and hosting services. The email service is especially horrible. It doesn't connect to my phone email app even though we purchased this ability and even the company couldn't help me get it connected. It is contantly having issues and lagging.

I use this for email because it is what my company was already using. It is causing me more problems than solving them and I hope we change soon.

That NS provides me with a domain for my professional website.

Customer service, high ever-changing costs, incessant emails, always trying to upgrade me

Solves my need for a business domain.