Pinpointe On-Demand Reviews & Product Details

I really like that this gives me the availability to create custom branded templates and I can view or edit the HTML code when using the WYSIWYG editor.

Nothing - it all works good and when I have a problem their help desk is there to assist.

We using Pinpointe to keep in contact with our customers.

Pinpointe product/team that is great even when you have no industry or ESP knowledge. In fact, they helped us set the bar and gave us proper metrics to help scale our emailing, while improving our reputation. They held our hand every step of the way!

Cannot be used as an SMTP relay. This is not a dislike as much as it is, a disadvantage. This would allow marketing not just to Pinpointe prospects but also to internal clients.

Industry knowledge is a big deal. Given that when we started, we had no idea what to do to get our email delivered to people's inboxes, the training knowledge is just priceless.

Programming Flexibility and Cooperation with us as the end-user.

The training provided is great, however, takes longer to become skilled at it.

Keeping our domain clean. Quick Hard-Hitting Emails Follow Ups Anaylitics

Simple and thorough. Easy to teach new employees to use.

There is not a whole lot of things that really bother me about this.

Just helping to be more organized and thorough with the whole process.

The email builder is easy to use and provides great functionality. The reporting is also robust.

I think database management could be easier to use and navigate. I wish the list builder was simpler too

It's good to use for sales prospecting without overloading our current CRM with contacts.

We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry. Multiple options are available for you to reach out to them, including site chat. I've never had to wait long to receive a thorough explanation, fix, and/or walk-through from the team regarding any issues I've bumped up against.

I would like to be able to fully edit the HTML in both editors they have available.

We have been utilizing segmentation options extensively to ensure that we are sending targeted messaging to our customers on topics that they want to hear about. Our industry spans many sub-specialties as well as an audience that ranges from novice to skilled tradesmen and builders, so we want to be sure we're not over or under informing any one group.

I only got to experience it last year but u really enjoyed the program put really helped me at work.

They don't have a price point that is competitive for small senders, nor do they have a free account. Their target is higher volume and Enterprise The Campaign Builder is very easy to use and intuitive, however I would like to see additional templates added or more options for layouts within these templates

The deliverability is also better than any other system we have tested and they include great testing tools allowing for multi-variant/split testing. My favorite tool is the inbox preview which shows you 25+ inboxes and includes a pre-flight spam checker. Currently I am using their Enterprise edition which allows me to create dedicated sub accounts with an administrator account and additional configuration options.

Great testing tools to help improve results - multi-variant /split testing, inbox preview in 25+ inboxes and pre-flight spam checker High quality, informative​ ​sta​tistics​​​ ​and reporting Support is helpful. You typically get a reply within an hour and the support staff is​ ​​very ​knowledgeable ​

There are some UI performance issues, but they are fixing them

Very helpful with hotmail

The drag and drop feature into emails, the cloud hosted application easy to use on desktop computers

The mobile operating system is a littl harder to setup and use

Storage and archiving paper documents

Fluid, easy to use. Color isnt bland.

Nothing. Its easy to use, so far no issues

Unsure

Really user friendly, good navigation, helps a lot.

Set up was difficult initially but was manageable.

On demand pin pointing

Good analytics, easy to export reports. Nice templates.

Awkward account setup, not easy to update account or make changes

Testing different solutions, looking for simple editors with good templates

It's easy to create emails and to track your open rate. The spam checker is great.

Low deliverability rate. It seems like nothing ever makes it to the inbox. During tests, I started finding that many emails were not even making it to certain providers and were blocked before ever even getting there. They weren't even going to spam. I eventually left pinpointe and have much better results elsewhere.

It allows to increase return traffic.

I came to Pinpointe as a relatively unsophisticated email marketer. I found a service that was both powerful and intuitive, analytics that made sense and a pricing structure that was very competitive. Perhaps the thing I like best is professional and technical support I receive. Pinpointes staff are responsive, sharp as they come and very thorough.

I dislike that as a fellow on the east coast I am dragging someone out of bed at 4am on the west coast at least once a month. Actually, this may be what they dislike:)

Pinpointe has: 1. Helped Old Salt improve program, sponsor and angler communications immensely. 2. Provided the central acquisition tool, driving our growth in tournament participation and revenue. Old Salt hosts the 2 largest (most teams and biggest payouts) King Mackerel fishing tournaments in the United States. 3. The Old Salt online store is a critical funding source for the Foundation. Email marketing (Pinpointe) drives the bulk of our business in the store. We have seen a doubling of store revenue for 2 years running, now. The pinpointe service and staff have been instrumental in this endeavor.

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The best part about Pinpointe is that it allows my company to generate revenue and keep contact information at the same time. Please it has comprehensive reporting that allows us to make meaningful changes to our campaign.

So far, I haven't found anything I don't like, which the expectation that I can only have one "segment" per contact. Other than that, Pinpointe has exceeded my expecations.

Pintpointe on demand allows us to be nimble and responsive. It does this by saving us time and allowing us to engage faster and better than before. Plus it allows us to generate a higher ROI.

We appreciated the flexibility the Pinpointe team provided to create a plan that worked best for our client. Throughout the sales, setup and maintenance processes we always found exceptional availability from the team. They lead with excellent customer service and that has never left the business relationship. Whether we were discussing initial setup, customization with APIs, or metrics and reporting Pinpointe always brought a high level of expertise that matched our needs.

We are in our second year with Pinpointe and do not have any dislikes.

Pinpointe was selected as a mass mail service that could protect our client from mail-related domain damage while adding mail campaign metrics and a very intuitive user interface. The metrics and reporting tools were an unexpected plus. They are used by our team and be client end users to optimize their mail campaigns.

Timed distribution Easy list segmentation

Pricing could have intermediate use tier

• International distribution is great with timed delivery. (We can deliver at 9 a.m. for any time zone. • Lists can be segmented in many ways to reach certain regions or frequency of opens.

Their program has made it easy for us to manage our 5 different store databases and email market to each of them using stored footer templates that are easily accessible when we want to change to a different location. Customer support is amazing, especially Brian! Always quick to respond and solve any technical issues or questions we have.

More in program image editing tools. Currently we manage image editing in photoshop before uploading. Would be nice to see a problem and be able to edit image in Pinpointe after the upload.

Quicker response from customers on on e-commerce site thru links

Exceptional customer service, ease of use, understanding of our needs and extremely complimentary of our needs. We send e-blasts so regularly that we need a service that can attend to any issues or problems that may occur on our end or on theirs. All issues we have had have been immediately resolved without hindering our day-to-day job. The results of e-mail campaigns meet our standards and it is easy to pull the statistics we need to ensure satisfactory results. We are able to improve our database because of the tools that Pinpointe provides, such as exporting hard bounces for e-mail marketing campaigns. With as little experience as I have in HTML building, Pinpointe's campaign builder and HTML upload method has allowed me to easily customize and fix any issues that may occur due to broken HTML

The auto generated PDF isn't customizable to what we'd like to have, but this is nothing that we dislike...we love all of the services we get from them.

Pinpointe helps us solve the most important issue of any business; how can we best market the products wanting to be sold? With strong open-rate and click-rate percentages from the e-mail marketing campaigns we send, resulting in active buyers of the products being sold. It also helps us clean our data up, realizing that we have some subscribers who need to have their information updated.