Pinpointe On-Demand Reviews & Product Details

I came to Pinpointe as a relatively unsophisticated email marketer. I found a service that was both powerful and intuitive, analytics that made sense and a pricing structure that was very competitive. Perhaps the thing I like best is professional and technical support I receive. Pinpointes staff are responsive, sharp as they come and very thorough.

I dislike that as a fellow on the east coast I am dragging someone out of bed at 4am on the west coast at least once a month. Actually, this may be what they dislike:)

Pinpointe has: 1. Helped Old Salt improve program, sponsor and angler communications immensely. 2. Provided the central acquisition tool, driving our growth in tournament participation and revenue. Old Salt hosts the 2 largest (most teams and biggest payouts) King Mackerel fishing tournaments in the United States. 3. The Old Salt online store is a critical funding source for the Foundation. Email marketing (Pinpointe) drives the bulk of our business in the store. We have seen a doubling of store revenue for 2 years running, now. The pinpointe service and staff have been instrumental in this endeavor.

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The best part about Pinpointe is that it allows my company to generate revenue and keep contact information at the same time. Please it has comprehensive reporting that allows us to make meaningful changes to our campaign.

So far, I haven't found anything I don't like, which the expectation that I can only have one "segment" per contact. Other than that, Pinpointe has exceeded my expecations.

Pintpointe on demand allows us to be nimble and responsive. It does this by saving us time and allowing us to engage faster and better than before. Plus it allows us to generate a higher ROI.

We appreciated the flexibility the Pinpointe team provided to create a plan that worked best for our client. Throughout the sales, setup and maintenance processes we always found exceptional availability from the team. They lead with excellent customer service and that has never left the business relationship. Whether we were discussing initial setup, customization with APIs, or metrics and reporting Pinpointe always brought a high level of expertise that matched our needs.

We are in our second year with Pinpointe and do not have any dislikes.

Pinpointe was selected as a mass mail service that could protect our client from mail-related domain damage while adding mail campaign metrics and a very intuitive user interface. The metrics and reporting tools were an unexpected plus. They are used by our team and be client end users to optimize their mail campaigns.

I really like that this gives me the availability to create custom branded templates and I can view or edit the HTML code when using the WYSIWYG editor.

Nothing - it all works good and when I have a problem their help desk is there to assist.

We using Pinpointe to keep in contact with our customers.

Pinpointe product/team that is great even when you have no industry or ESP knowledge. In fact, they helped us set the bar and gave us proper metrics to help scale our emailing, while improving our reputation. They held our hand every step of the way!

Cannot be used as an SMTP relay. This is not a dislike as much as it is, a disadvantage. This would allow marketing not just to Pinpointe prospects but also to internal clients.

Industry knowledge is a big deal. Given that when we started, we had no idea what to do to get our email delivered to people's inboxes, the training knowledge is just priceless.

Timed distribution Easy list segmentation

Pricing could have intermediate use tier

• International distribution is great with timed delivery. (We can deliver at 9 a.m. for any time zone. • Lists can be segmented in many ways to reach certain regions or frequency of opens.

Their program has made it easy for us to manage our 5 different store databases and email market to each of them using stored footer templates that are easily accessible when we want to change to a different location. Customer support is amazing, especially Brian! Always quick to respond and solve any technical issues or questions we have.

More in program image editing tools. Currently we manage image editing in photoshop before uploading. Would be nice to see a problem and be able to edit image in Pinpointe after the upload.

Quicker response from customers on on e-commerce site thru links

Exceptional customer service, ease of use, understanding of our needs and extremely complimentary of our needs. We send e-blasts so regularly that we need a service that can attend to any issues or problems that may occur on our end or on theirs. All issues we have had have been immediately resolved without hindering our day-to-day job. The results of e-mail campaigns meet our standards and it is easy to pull the statistics we need to ensure satisfactory results. We are able to improve our database because of the tools that Pinpointe provides, such as exporting hard bounces for e-mail marketing campaigns. With as little experience as I have in HTML building, Pinpointe's campaign builder and HTML upload method has allowed me to easily customize and fix any issues that may occur due to broken HTML

The auto generated PDF isn't customizable to what we'd like to have, but this is nothing that we dislike...we love all of the services we get from them.

Pinpointe helps us solve the most important issue of any business; how can we best market the products wanting to be sold? With strong open-rate and click-rate percentages from the e-mail marketing campaigns we send, resulting in active buyers of the products being sold. It also helps us clean our data up, realizing that we have some subscribers who need to have their information updated.

Excellent company to work with Excellent training and support teams Good product functionality Great reporting capabilities Always fair pricing Stands above all other ESPs for email marketing

There is nothing that I can think of that I dislike. Even when there is a "wish I had" - they put on their list to try to accommodate at a future date.

Really not solving any problems -- trying to get to a point where all automated reports provide exact data to send to my clients. Benefits include all PP currently has available.