Podium Reviews: 4.6/5 — Highly Rated

Podium is simple and intuitive, with an easy display layout and quick access to any reports you need. Podium makes it easy to keep up with your online reviews with realtime updates for reviews on Google, Facebook, cars.com, and many other platforms. You can respond directly in the podium application as well, rather than having to sign into multiple services. The chat feature is easy and immediate, and their mobile app is simple and streamlined.

Sometimes it duplicates alerts. There isn't anything else I don't like about it! It is simple, quick, easy to use. There is a comparison section where you can see your review rating vs similar businesses in your area, and you can input specific companies to watch. We have only been on that service 3 months, but it looks like it updates in real-time as well.

Podium makes it easy to keep up with your online reviews with realtime updates for reviews on Google, Facebook, cars.com, and many other platforms. You can respond directly in the podium application as well, rather than having to sign into multiple services.

We are a marketing agency and we use podium for our clients reputation management. We've seen tremendous growth in reviews for our clients. We have one client that went from 0 reviews to 76 in the course of a few months. We love how easy it is to control the text message visually, when it's sent out, and the ability to reply via text to the customer. The dashboard is super easy to use and provides helpful information. Podium customer service is also top notch.

I don't really dislike anything. They are a growing company and I've seen them take suggestions and figure out how to make their program better. They are integrating more and more with outside platforms. I didn't like that they didn't integrate with Yelp but Yelp is a pain and they have been in negotiations with them but to no avail.

It's hard for our clients to get reviews on their own sometimes, so with Podium we're able to offer help in that department. We're able to structure review campaigns using Podium for our client's customers. We adjust back and forth from Google to Facebook reviews in order to grow both platforms. Having reviews is super important for many reasons and Podium makes this easy. We also like that you can provide separate logins for staff for our clients so we can track who is sending out reviews.

customer feedback whether positive or negative , feedback lets me see where I am strong and where I could adjust myself for a better experience for a customer

nothing , its another tool to get yer name out in a positive way

I can adjust my sales skills to be preemptive for negative customer experience

I LIKE THE FACT THAT OUR GUEST'S GET NOTIFIED ALMOST IMMEDIATELY. THEY GET A TEXT MESSAGE AFTER MY INVOICE IS CLOSED. THEY ALSO GET TO CHOOSE WHICH SOCIAL MEDIA OUTLET THEY WANT TO SUBMIT A REVIEW ON. MANY GUEST HAVE REALLY LIKED PODIUM AND HAVE COMPLEMENTED US ON SOCIAL MEDIA WHEN A CAR IS SOLD AND WHEN GUEST'S COME IN TO SERVICE THEIR VEHICLE AS WELL!!!

NOTHING THAT I DISLIKE ABOUT THE PROGRAM. EVERYTHING IS REALLY EASY TO USE AND SO EASY TO GET INVITAIONS SENT TO GUEST'S IF THEY WERE MISSED FOR SOME REASON.

SOMETIMES I DO NOT HAVE TIME TO CONTACT EVERY CUSTOMER. WITH PODIUM I CNA GET TO EVERY GUEST RIGHT AFTR THEY LEAVE. THE BEENFITS WE HAVE ALREADY REALIZED IS THAT OUR GOOGLE RATING HAS INCREASED DRAMATICALLY. THAT IS AWESOME!!!!!!!

Simple easy use of the system and being able to add our branches for your company

Nothing,I like it . would not change anything

Able to be able to respond to customers in timely manner whether good or bad

The process is very simple for both us as a company as well as our customers to leave a review. The review process can be answered by cell phone which makes it more likely that we will get a review from a happy customer.

There isn't anything I can think of that I dislike, the program is very easy to navigate.

Getting review from those that are thrilled with their experience with us. This gives us a more realistic representation to potential customers.

Ease of use, makes getting reviews super easy

No linked to Facebook automatically when customers click the link

None

I love to see what the customers have to say about us and that they are able to do it on their own time and not immediately after the phone call.

That the customer has to establish a gmail account to do the survey

Any problems that may arise it makes us aware quicker so we can contact and resolve quickly - benefits would be the good feeling that is established when the customer says wonderful things about us

The app format is very user friendly. Both for employees and customers

There is a lag between showing the same review information on the web sites versus the app.

Online reviews are very important in our business.

Podium has helped us get more customers than any other type of advertising in such a short time. It has not just helped us reach more people, but has helped our existing customers trust us more and connect to us in a better way.

We have no complaints about Podium. It's easy to use and has helped us a lot.

Podium has helped us get more reviews and advertise our success. We could not be happier.

What I like most about Podium is how quick and easy it is for both the business and the customer.

I haven’t found anything I dislike yet.

It makes it easy for team members to ask for and receive reviews

The software provides a very easy way to interact quickly with your customer base in a safe and professional manner while also helping to boost positive business feedback from your community

There is no mass communication system currently set up to communicate a single message to a large audience

Previously we had a less than favorable review base online, podium has helped us to promote our own business in a positive light while communicating more effectively with our customer base

Podium makes it very easy to field all of our Customer Service reviews and comments into one place, so we can more quickly and easily respond to customer feedback and outreach. It has also been very helpful in acquiring customer reviews and improving our reviews ratings across numerous platforms. Alex Howe is our Account Representative and he has been very helpful to our team. He is very invested in our success with Podium; it's clear he cares about nurturing his relationship with our teams and he always makes himself very present and accessible to us. It's great having someone from Podium who we know we can rely on for assistance.

There's nothing I can say I dislike about the platform.

Before using Podium, we had to go to all of our Facebook, Google, and Yellow Pages store pages and brand pages to respond to customer comments individually. We have 19 stores so this made for a lot of extra work. Now we can find everything in one place and respond from the Podium platform, so it's a much more seamless process. We also wanted to increase our star ratings and reviews ratings across each platform; we have many happy customers but they do not tend to write reviews as frequently as those who are writing complaints, so Podium has helped us to hear more positive feedback, which can be just as valuable as negative feedback.

the feedback that is provided by customers when you are not even present that is very helpful to improve.

still learning how to use system and all benefits. so far its great.

we know what sales consultants are involved with customers. improve business

Most people read reviews before visiting a business, and Podium helped us be more visible.

Messenger is a bit tricky to delegate, so you have to come up with a strategy or everyone gets notification.

We are getting our company to stand out online with real customer testimony. We have had customers purchase just because of our good reviews!

This software makes it easy for customers to review us, and it makes it easy for us to decide who to invite to write the reviews. That makes it so we can get the happy people reviewing and the other customers happy. It also encourages staff to make customers happier so they want to write good reviews. We have 10 times the reviews we had before and our scores keep going up!

Some customers click the link and are unable to log in to Google or Facebook to write the review. Other times, they are looped back to the sign in screen and get frustrated. We can see that these customers are clicking but we don't get the review.

We are getting so many more reviews now! It is driving new traffic to our door and increasing our profit from new customers. More and more people are telling us they were recommended by Google.

I love that I can communicate with my customers through a texting platform without having to use my personal cell phone number.

When going back to edit a text for some reason the characters default to all caps. It takes longer to revise what I have already written.

With Podium we are able to maintain communication and share design ideas even after hours. This has been an extremely helpful tool for us and our customers prefer this method of contact.

Great app for convenience of having people leave reviews.

Sometimes glitches and does not allow links to work properly.

Gaining exposure due to online reviews

Podium is very user friendly and allows us the proper interaction with our customers.

So far I have found nothing to dislike about Podium.

The ability to converse with those customers that don't want to speak via phone or come into the store.

The ease of getting a review from a client.

Seems that it doesn't send properly to iPhones. Could just be me though

It qualifies me for bonus, so that's good.

How efficient and effective it is, know when and what my costumers want

The alerts to my phone, email every time I’m assigned a costumer

Knowing what my costumers want and feel about us

its really easy to use and simple to understand.

the mobile app seems glitchy and crashes a lot

getting more reviews back

I like how easy it is to use and how wonderful the customer service is when I have a question!!! It is also very easy for the customer to use.

I dislike the fact that recently we are unable to send numerous invites back to back. I understand it but I am not a fan of it because our customers may not reply to the first one as we are a pest control company, they may wait until they have had a couple of services and meanwhile, they may have deleted the original reqeust.

We didnt particularly solve any problems per sey, but we did increase our lead flow by a lot.

Podium has generated a large number of additional reviews. The majority of wich are positive. Podium allows our happy customers to give us a review by clicking one simple link. Customers really like the texting feature as well.

I’d like to be able to opt people out on our end if they ask. Today it’s a cold-prickly. We have to tell the customer to respond to our text messsage woth the word “stop”

It has boosted our Google ratings as much as one full star rating. The other unforeseen benefit is that our retail teams are saying that it makes them better. They know that we’ll be looking at analytics.

Easy to use app, good to get your name out there’s if you are trying to promote yourself in a Business.

Sometimes the app gets confusing to use

Getting referrals based on reviews

Podium allows us to obtain reviews from our customers, and easy access to track them. Our Awesome rep, Alex Howe goes above & beyond to help us with what we need. A plus is the mobile app it makes everything more convenient!

There is nothing that I don't like, I feel podium is always innovating. Yelp & Mass texting integration would be a great add on!

Increase in reviews, communication with customer much easier since the SMS hosting began.

I have been in the car business 2 years. No that is not a long time. However, I know a lot more then most that have been in the business for 5 or 6 years. Something any one knows it reviews are hard to get you get home you don't wanna do them you gotta search for the place to put the review and if you cant find it you give up. right? This simple app eliminates all that I can send my customer 2 links in one message and they can fill out both reviews while sitting here with me done that easy! And the customer service I was having some issues today and this wonderful guys Ryan helped me out! so shot out to him!

So when I first started using this app it was simple name number send messages that was all this thing did but it was so helpful. now there's messages and messages from the people here other then myself and I cant just see my own messages.

Reviews go up and they are better Reviews because the customers are happy!

They respond to you right away if you have any questions

nothing I don't like so far, we will find out

Customers communications and reviews

People love communicating with direct text over phone calls.

wish there was a discount for multiple accounts.

Overall better communication with customers and reviews.

Easy breezy way to obtain reviews from delighted customers instantly

we would like to be able to send photos also - i believe Podium is working on this.

obtaining raving reviews. too often, customers only review bad experiences not the good ones. our google and facebook ratings has increased in 2 short months ;)