Remote.com Reviews: 4.6/5 — Highly Rated

Usually we get quick responses to our tickets

Nothing in particular. The topics are usually clarified

Global payroll. That is super helpful for companies that are expanding and considering remote work policies

We're saving money using Remote! We used to pay employees extra to cover European state healthcare contributions. Remote handles all contributions/taxes, including healthcare, and it's resulted in money-saving for us. There are improvements for the employee as well, as they no longer need to register as their own entity, pay entity government contributions, etc.

The onboarding process took several weeks, specifically Remote's KYB process which was required before we could link our bank account and pay people. I didn't know that this was a blocker until I tried linking the bank account to pay our employees for the month, unsuccessfully. When I reached out to Support, I found it was because of the KYB...it would be helpful to make the KYB a mandatory / more prominent part of the sign-up process.

Remote has made the process of paying international employees and international contractors so much easier! We used to have to manually wire payments every month, which was an administrative burden as well as costly in wire transfer fees. With Remote, payments are automatically debited from our bank account. Our contractors have given feedback that Remote's automatic invoice-generating process is easy to use and saves them the time of having to write up and email invoices. There are so many helpful resources everywhere so you know what the best practices in each country are, and how to stay compliant!

Disclaimer: I am just a regular employee, I don't run the company, and as such, this is my perception. Views are my own and don't represent my employer's There is not much I like at the moment. My onboarding manager was nice, but she disappeared with lots of questions remaining unanswered. UPDATE August 22: - I never heard back from my manager and the questions I asked. The platform is very poor, but to be honest, I didn't need to interact much anymore

Disclaimer: I am just a regular employee, I don't run the company, and as such, this is my perception. Views are my own and don't represent my employer's - Hard to get information about anything. Customer support seems rushed to close the tickets. - I cannot contact directly the company making the payslip to clear out important tax questions. - They don't seem to know the regulation for my country (Spain). - Everything must be done in English, which sometimes, for some topics, is a problem. - To know my pending vacation days, I have to contact them to ask - Difficult to register the hours worked (Mandatory in my country) - They registered me with the authorities earlier than they should (it's fixed by now) - No human touch UPDATE August 22: - nothing has changed, which is not a bad thing

Disclaimer: I am just a regular employee, I don't run the company, and as such, this is my perception. Views are my own and don't represent my employer's Thanks to them I can work remotely. That is important to me

The onboarding process is very short and simple, the remote platform simplifies a lot of stuff so that both the employee and employer can be on the same page. The support provided by Remote.com is very human and very helpful as well!

The health insurance provided by Remote.com (at least here in Brazil) doesn't have a lot of coverage, I think this could be improved by using Unimed Campinas instead of the current one.

It's resolving the problem where a company wants to contract people from outside their country, and with all the legal implications it has and thus offering a good experience for people who want that.

That it makes the On-boarding process for International companies and their employees worldwide so much easier since they offer legally flawless contracts and take care of regulations in the specific country.

The newly introduced payment method stripe to which you had to switch. Before the Bank Transfer were free of Charge and now ofc stripe is charging fees....

On-boarding process: contracts, Submission of IDs, verification process and especially the payment process.

Everything is well informed and the dashboard is clear

There is no flowchart for onboarding. Didn't know what to expect in the next. I can only rely on Remote to reach out to me and inform what's to expect next via email.

Quick response

Platform, website, help and support from people that work there. The interface is very user-friendly and the different workspaces are well defined. Good overview of all important topics.

At the moment and since I have been using this service and the online platform I did not face any problems and I have to say that I am satisfied. In addition, I do not have something specific in mind for improvements.

I am working remotely from my home near Hamburg for a company from Switzerland and without Remote that would be much more complicated from a working relationship point of view.

I've worked at Remote which is a contractor for my main company for more than a year. Their current employees are quite helpful and fast in response.

Initially last year the communication and responsiveness levels were low. I guess this was because of structural changes in the organizations.

Employee documentation, payslips. I received necessary documents when I needed.

Remote's helpless team is always ready to answer all our questions. They always respond very fast and always give us all the answers we need.

The whole process (since the employer contacted remote until I was fully onboarded) took quite some time.

Remote is the key player for me to be able to work from home in my home country so that I can still live with my partner.

-Decent UI with all the info/tools an employee needs -Responsive and helpful support for questions/issues -Offers comprehensive suite of benefits -Straightforward onboarding

-More transparency/consistency when it comes to payroll dates -Nothing else that comes immediately to mind

-It allows our small company to administer benefits and payroll seamlessly

Remote has given an excellent platform to facilitate remote job requirements. Their onboarding, leave management and payroll rollout are on time. Remote remains on top of employee satisfaction and carefully follow up on tickets or concerns raised on time.

Remote can improve its on-call experience with employees by providing a direct dial-in number and should include more handbooks to understand things related to insurance.

Remote is helping me with salary rollout in CAD from my parent company. Remote is also helping in additional expense tracking and claims from my employer. Timely updates and notifications also and additional benifit.

It's very easy to set up, when I had doubts, customer success was available and very accessible. The platform is simple to understand and the invoicing is straightforward.

In my third month of use, Remote has faced trouble operating as a middle-man with my company, and they had to make the payment directly without their service. Although it didn't affect me directly, my employer had to work around with all payroll to make it happen.

As a user, it's a simple way to invoice my employer, transparent, and organized. It saves me time and gives me a record of my earnings. I guess it's a better tool for employers than employees

Customer Support service and onboarding process of Remote.com

The breakdown of the payslip(Mostly on the Basic Pay since there's are no daily wage included on it).

Problems about the payslip since you need those when you apply for certain things here in the Philippines.

The best part is the way they handle onboarding & queries. They answer queries within 30is minutes. They answer all your questions which usually won't be answered by your own in-house HR department. One place to manage leaves, salary, docs, and other HR-related stuff.

They recently changed the insurance service provider for India from SafetyWings to ICICI Prudential which is a BIG disappointment for me and a lot of the employees. Otherwise, Remote.com is a PRO.

Hiring people working remotely and processing salary on time, managing leaves, insurance, and other HR-related stuff. Onboarding was smooth with dedicated HR who contacts you via email/Zoom and solves all your queries no matter what.

the fact that I can book leave, check my payslips, sign my contract all in one place. They responded to my questions really quickly as well which gives me a lot of assurance.

They had originally said it was going to take 7 days to generate my contract, which was a bit long as I wanted to be able to sign and hand in my notice asap. However I contacted them about this and they generated it much quicker than expected.

Taking employment from my overseas employer. Remote makes their life easier, and also mine from a tax perspective, as I'll be getting paid where I live rather than where my employer is.

Quick support response and always very polite

As a global service, national bureaucratic requests can be slower to be resolved

I didn't have to work as a freelance as I have been hired by remote subsidiary

That we can use it for any employee in the world.

Having to have the CEO sign off on documentation for any pay increases, can be annoying if it's tweaked frequently

Having a single employee in a location that is not supported by a neighbouring PEO provider.

The workflow is clear, not much doubt in the process.

The document recognition failed for unknown reason.

Don't have to care too much about the legal and labor requirement of the country of the employee.

Relatively fast response. Good workers, friendly, helpful, Every time I contacted the help desk, they tried to answer the question, describing the answer in detail.

Sometimes quick answers are required, but there is none here. Sometimes you need a person who will describe everything in detail, the whole process, but at the very beginning, the support service duplicated the information from the site, which I myself read. Some answers I found out too late, which made me sad

I got a job in the company, but some questions remained unanswered. Slow communication by email. The only benefit I have is medical insurance. I don't really understand what this question is about.

I love the fact that I am able to work for a company of a country different than the one I live in while still getting a contract from my country. The signing and providing documents is easy and quick

The customer support is a bit shaky, sometimes requests do not get responded or responded correctly. I sometimes receive emails or requests from them without being informed by my company

I am still awaiting on a solution to increase my % to the IRPF. Benefits are they are able to assist and documentation upload is easy

Clear communication. Easy website navigation. Efficient employment verification via videoconference.

Nothing. It was a surprisingly simple process.

Hiring remote employees in countries where our business does not yet have a legal entity.

The platform is really easy to navigate and getting new employees signed up is easy. Remote.com takes care of all the legal documentation and applies all relevant laws, so you don't even have to think about it.

The new method of billing which was introduced recently is very frustrating in terms of reconciling our accounts. Receiving an initial invoice on the 17th and another towards the end of the month duplicates our efforts in this regard.

Previously we would have manually paid employees, as well as pay and calculate taxes and pension contributions using spreadsheets. So it's nice to have remote take care of all that for us, so we have more time to focus on the business.

Remote is ready to listen and take of your employees when it comes to talk about compensation, harassment or anything that is not correct in the process. It means that you don't need to worries about anything eles besides work

Depends on which country your located is very hard to talk with someone. The company must pay attention to have a standard process for everywhere, because the regulation is different around the world

Possibility to work anywhere for companies all around the world, but under the regulation of my country. Work from home is amazing having health insurance and social security

The app is really easy to use. I also love that Remote elaborates a contract between parts and this is great. I also felt the onboarding was really complete, which made me comfortable that everything is right.

It does not have my currency, so I need a third party to issue the transfer. It's not a nightmare, but it would be nice to issue the invoice in my currency so when someone pays me, I don't lose money.

I issue my invoices and get my payments with Remote when I do overseas freelance work. Because of too much bureaucracy with wire transfers, sometimes it took me 3 months to get paid, now it takes maximum 2 days.

The ease and customer service. IT is huge to have the ability to add to our team in India and have someone who knows the laws. The new Singapore employment laws have been challenging and our Remote.com rep- Melroy- has been outstanding. Having someone to always email questions to has been a huge load off HR.

Hard to add new territories. If you are in India, you can't easily add a UK worker. They don't have an intern ability in India and there isn't the ability to easily pull data.

International hiring, contracting, and payment. Benefits are having someone who knows those changing laws and they are able to work with us to get our new people onboarded fast and get our teams up and running smoothly.

Quick and attentive staff who have helped me whenever I had any queries. Good and informative website.

A few administrative tasks were not done right the first time, but these were quickly resolved.

Remote.com allows me to work for an American company from the UK easily.

The UI is fantastic: super intuitive on both the employee/contractor and admin side. The Remote team is super responsive and try hard to solve any issues.

They are still relatively new and working through some kinks, e.g. the benefits they offer. That being said, they are improving very rapidly.

-hiring an international workforce: makes it easy to hire and comply.

The on-boarding process, quick response times

no option for personal contact by phone and in the native language

Dealing with expenses

Availability and reactivity of the Customer Service team, always diligent and extremely helpful

Some rare technical issues on the platform

Employment across the world, which is Remote value proposition. Benefits in terms of recruitment and talent attractiveness.

Easy to use tool and the customer service is great and responsive.

The monthly rate for EOR is relatively high but based on research its within market range for the service

We have an out of country employee and our current payroll provider does not have a global in house feature.