Unclaimed: Are are working at Rocketlane ?
Rocketlane is a collaborative customer onboarding platform that allows users to see the status and which project each team member is working on. Users can create templates for projects and reuse them which saves time and ensure consistency.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
I love that I can create an organised schedule of events and that I get reminded when to complete them! I also can customise this which is so helpful as our workflow is continuously adapting! Krishita Shah is amazing, she helps us SO much and is so lovely too, thankyou so much Krishita!!
That the start date then proposes when things are for the whole project, we work in an enviroment where the start date can change quickly, I would love if if I could change this and the other steps would automatically change date too
Rocketlane helps us to be meticulous and never miss any of our time targets to complete tasks. Rocketlane is so visual that it has really helped us to understand our processes and better them. I love the user interface and when we didn't use it for one of our projects (as we weren't sure about the structure) I found it SO much harder to keep track of where I was. I also love that if your colleage and you are off and different times then when you return you can really easily see what has and hasnt been completed in your absense. A BEAUTIFUL TIME SAVING ORGANISATIONAL DREAM!
My entire onboarding is now streamlined and well planned
Been using it for over a year and nothing that I can think of
I do not need to look into emails, chat or any external tool for my onboarding. Rocketlane has it all for you.
The different views for my tasks and projects
Adding more integrations would enhance this tool
My team and I use the tool for our daily/ weekly progress. Our standups are also conducted using this tool
It gives us the structured onboarding flow of customers
No mobile application support which can be looked upon
This tool helps us with managing projects and initiatives easily along with smart auto-fill options that are handy to kick-off new projects.
One of Rocketlane's greatest benefits is the ability to work with stakeholders both within and externally.
As of now, I do not see any drawbacks to this product.
My entire team depends on Rocketlane for onboarding our new customers. We do not open emails or Teams since Rocketlane provides a collaborative experience.
Financials module and daily notification alerts on Slack and emails
Tool can be little slow at times. overall a good experience
The tasks and projects are broken down really well.
Our CSM, Krishita, has been nothing short of helpful, kind, insightful and attentive. As we are a new onboarding function within SourceBreaker, we really see the value of organising our onboarding process for visability and clarity for not only ourselves but the wider team. Krishita reached out to me via LinkedIn, and from there we organised a catch up meeting. She has taken us through new features, really listened to our requirements and helped us create bespoke processes which only makes our lives easier. Thank you Krishita, you are an absolute asset to Rocketlane!
Nothing springs to mind. Sometimes I feel like an on demand learning centre would be great - when I joined SourceBreaker I had to book training in, when it would have been great to have some on demand videos to initially catch up with the team.
Keeping in the loop with KPI's we are hitting, making sure we do not miss any steps on the onboarding process which in turn standardises our process across different clients from different teams
The ability to get a Birds Eye view of my entire org under one dashboard
They could add a few more reporting capabilities
My business entirely depends on Rocketlane and we heavily rely on the financial module. The timesheets is an icing on the cake and saves loads of time!
tracking onboarding progress has been very smooth with Rocketlane
cant think of any negative aspects, my experience so far has been good
I now have a single tool to track the onboarding progress of various customers
There are many templated available that quickly allows us to kick-off a new project seamlessly. The reports helps us with complete visibility within the team and also with the key stakeholders.
There is no mobile application to my knowledge and this would help us to quickly get notifications, view the reports and track important projects easily without having to use the laptop or a mobile browser.
This application helps us manage various key projects and initiatives easily along with smart auto-fill options that are handy to kick-off new projects. Provides us reports and dashboards that help the team to track their efficiency with ease and helps in driving productivity.