SurveyMonkey background blur-sm
SurveyMonkey Experience Management Software logo
SurveyMonkey
4.4
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Advertising disclosure: Findstack offers objective, editorially independent comparisons to help you find the best software. Some links on this page are affiliate links — we may earn a commission when you visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings, rankings, or reviews. Disclosure policy | Methodology

SurveyMonkey Reviews: 4.4/5 — Solid Choice

SurveyMonkey Overview
What is SurveyMonkey?

SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.

Company Momentive
Year founded 1999
Company size 1001-5000 employees
Headquarters San Mateo, California, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Crevio E-Commerce Platforms logo
Crevio
Sponsored
5.0
(1)
Free plan available
Crevio is an AI-powered platform that runs your business while you sleep. Describe what you want to se... Learn more about Crevio
Ask Questions about SurveyMonkey
What SurveyMonkey is best for?
What are the best alternatives to SurveyMonkey?
What are the pros and cons of SurveyMonkey?
SurveyMonkey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support Email/Help Desk, Knowledge Base
Training Documentation
Languages English
SurveyMonkey Features
Automated Alerts
Benchmarking
Custom Branding
Customer Feedback Management
Customizable Templates
Dashboard and Reporting
Data Export
Data Visualization
Email Invitations
Employee Feedback
Feedback Routing
Heatmaps
SurveyMonkey Media
SurveyMonkey - SurveyMonkey Homepage
SurveyMonkey Screenshots
SurveyMonkey Homepage
SurveyMonkey Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 19, 2026
SurveyMonkey Experience Management Software logo
18,585 SurveyMonkey Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Oct 24, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great!"
What do you like best about SurveyMonkey?

It’s quick and easy to work with and allows me to get the information i need easily

What do you dislike about SurveyMonkey?

Nothing! Everything works great for me everytime

What problems is SurveyMonkey solving and how is that benefiting you?

Being able to get the information I need available to me

Small Business (50 or fewer emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use"
What do you like best about SurveyMonkey?

Easy to gather stats from literally anyone in the world.

What do you dislike about SurveyMonkey?

You can also have so many questions to ask on the free version.

What problems is SurveyMonkey solving and how is that benefiting you?

Able to quickly gather stats from a wide audience

Small Business (50 or fewer emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Fun and easy"
What do you like best about SurveyMonkey?

It's pretty fun to use and very simple. The results are consistent and usable. It's best for quick little surveys, nothing too in-depth. They provide great support with a live rep, 24/7.

What do you dislike about SurveyMonkey?

There is nothing that I dislike. This was so easy and fun. I really enjoyed using it.

What problems is SurveyMonkey solving and how is that benefiting you?

This was a fun, easy way to gather data from customers.

Mid Market (51-1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easily operated "
What do you like best about SurveyMonkey?

No one ever has any questions with it. That is how easy it is to use. I also particularly like the question bank feature which saves time and offers a great selection of pre-made questions. It is also very compatible on mobile devices.

What do you dislike about SurveyMonkey?

The free version is not as expansive. Also I've had some users complain that once they submitted their survey, they are unable to edit and change answers.

What problems is SurveyMonkey solving and how is that benefiting you?

Surveying employees anonymously.

Mid Market (51-1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Survey Monkey as a helpful tool for asking questions "
What do you like best about SurveyMonkey?

I think survey monkey was very easy to use which I appreciate since Im not great with technology, also, survey monkey allow us to make inquiries and thoughtful questions in a easy manner.

What do you dislike about SurveyMonkey?

Survey monkey is a little expensive in the plans they offer which was a downside. I wish they did special offers!

What problems is SurveyMonkey solving and how is that benefiting you?

Survey monkey has allowed for me to reach a higher number of people and ask them about their thoughts in an uncomplicated way

Mid Market (51-1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"User friendly "
What do you like best about SurveyMonkey?

Very easy to use! They offer a template for basically everything. I used survey monkey to make a a survey we sent out around the office and let me tell yeah, it was so simple!

What do you dislike about SurveyMonkey?

Nothing! I did not have any problems using it.

What problems is SurveyMonkey solving and how is that benefiting you?

You get feedback right away and it’s sorted for you which is really nice.

Enterprise (> 1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
CS
Courtney S.
Researcher
Share
"Great, easy to use software for polling"
What do you like best about SurveyMonkey?

I like SurveyMonkey because it is easy to use and a free service. I also like that you do not need a special application or any an account to use the SurveyMonkey's polling features. In terms of the polls, I like that you have the option to create a pool for dates or for activities. There is a lot of flexibility and for that reason, the software has been a go-to for my groups for years.

What do you dislike about SurveyMonkey?

I do have a few things that I dislike about SurveyMonkey. One of the big issues when how you have to select dates to add to a poll. If there are multiple dates or months involved, it is a very tedious process since you have to select each date individually if there is no pattern (such as Monday, Wednesday, Friday, etc). Also, I dislike that there is no feature to send reminders to fill out the poll built into the system.

What problems is SurveyMonkey solving and how is that benefiting you?

With SurveyMonkey, I have been able to schedule many dinners, meetings, and parties easily. In addition, I have been able to participate in idea sharing and product finalization. For example, we most recently used SurveyMonkey to decide on the new logo for our department and in order to decide on our new sweatshirts.

Small Business (50 or fewer emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
Michael E. avatar
Michael E.
Operations Analyst
Share
"Easy Survey Tool"
What do you like best about SurveyMonkey?

I like the metrics that you are able to pull out of the surveys. I like that you can customize the surveys to fit your specific needs.

What do you dislike about SurveyMonkey?

I do not really having any negatives to write about this product.

What problems is SurveyMonkey solving and how is that benefiting you?

We are able to interact with our customers and allow them the space to anonymously give us feedback.

Small Business (50 or fewer emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Crazy about Survey Monkey"
What do you like best about SurveyMonkey?

It is so easy and straight forward to use and there are so many different question formats

What do you dislike about SurveyMonkey?

There is nothing that I dislike about this program

What problems is SurveyMonkey solving and how is that benefiting you?

I use it to collect data on my staff and my program participants. It can be used for training for research purposes

Enterprise (> 1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Company"
What do you like best about SurveyMonkey?

I have used the product for years and always have consistent accurate results when using it as a user and participant. I do like the ease of use and the variety of ways to conduct surveys.

What do you dislike about SurveyMonkey?

I do not like the name "Survey Monkey" I believe that in todays society it can be perceived negatively. Also, since it has been around for a few years now, I would expect survey monkey to be a little more integrated with the times.

What problems is SurveyMonkey solving and how is that benefiting you?

Problems have been with getting people to complete the survey in a timely manner. I do like that the data is statistical and factual.

Small Business (50 or fewer emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
Samantha B. avatar
Samantha B.
Independent Contractor
Share
"Short, Sweet, Simple"
What do you like best about SurveyMonkey?

SurveyMonkey is intuitive and quick. It is great for gathering opinions and other empirical data anonymously

What do you dislike about SurveyMonkey?

There's nothing I've found that I dislike

What problems is SurveyMonkey solving and how is that benefiting you?

Peer reviews and data gathering is much easier and gives a level of anonimity

Mid Market (51-1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AM
Alex M.
Supervisor
Share
"Survey Yourself. The exact way you want it."
What do you like best about SurveyMonkey?

When I have started using this feature, I did notice that it was really easy and simple to use; it did allow me to create my own questions and/or surveys the exact way I wanted them. I could add more questions, options, directions, I also could format the questionnaire as I wanted it. It also provides me some recommendations to use when creating any questionnaire, this makes my work easier at the moment I am getting creating and want to do something different. It is really user-friendly, and even when is your first day using it, you can use it like a professional.

What do you dislike about SurveyMonkey?

There is literally nothing I do not like about this feature. As I have mentioned above, is really easy to use and makes any work more reliable.

What problems is SurveyMonkey solving and how is that benefiting you?

When I have started using this feature, I did notice that it was really easy and simple to use; it did allow me to create my own questions and/or surveys the exact way I wanted them. I could add more questions, options, directions, I also could format the questionnaire as I wanted it. It also provides me some recommendations to use when creating any questionnaire, this makes my work easier at the moment I am getting creating and want to do something different. It is really user-friendly, and even when is your first day using it, you can use it like a pro.

Small Business (50 or fewer emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Quick and easy for all your survey needs "
What do you like best about SurveyMonkey?

widely used platform available for many different types of surveys covering any subject. I have used it myself and never had an issue, streamline, easy and secure. Availability in many different languages.

What do you dislike about SurveyMonkey?

If there was a downside, it would be the ability to skip questions. A survey is most accurate if questions are answered completely.

What problems is SurveyMonkey solving and how is that benefiting you?

I use it most as a communication tool. I am able to gather opinions, suggestions and concerns without bias or fear. Using SurveyMonkey has allowed insight on what employees think of management and work environment. I have been able to improve manager/employee relations and address other employee concerns as a result.

Mid Market (51-1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
Katie A. avatar
Katie A.
Human Resources Specialist
Share
"Gain internal employee insight by using Survey Monkey"
What do you like best about SurveyMonkey?

Love the feature to create custom questions.

What do you dislike about SurveyMonkey?

I haven't found a dislike on the survey monkey platform.

What problems is SurveyMonkey solving and how is that benefiting you?

Gain insight on internal issues we are facing.

Small Business (50 or fewer emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent Software"
What do you like best about SurveyMonkey?

SurveyMonkey makes it quick and easy to create surveys to generate collect and analyze data. This software has a variety of professional templates of surveys relating to many topics.

What do you dislike about SurveyMonkey?

I would wish that SurveyMonkey has more features for brands to customize the look of a survey and make it more unique.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey has helped me export survey results to excel and PDF files.

Mid Market (51-1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The best tool for distributing surveys"
What do you like best about SurveyMonkey?

Very easy to use to create a survey.

What do you dislike about SurveyMonkey?

URLs to take surveys should be easy access

What problems is SurveyMonkey solving and how is that benefiting you?

Survey Monkey is the standard for distributing surveys. It's easy to create and take surveys.

Small Business (50 or fewer emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Survey Monkey Review"
What do you like best about SurveyMonkey?

It has way more customs than google and is a great service

What do you dislike about SurveyMonkey?

Sometimes gets confusing to naviagate but easy to fix

What problems is SurveyMonkey solving and how is that benefiting you?

Able to make personalized surveys without a format and able to have quality feedback given to me

Small Business (50 or fewer emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great for collecting data and gathering reviews"
What do you like best about SurveyMonkey?

It's super user friendly. I like that I can even file my surveys by topic/category. Most of all I like that I can export data as well as charts of survey results very easily. There is even a conditional response control to the surveys which makes it easier on the person taking the survey to by pass unnecessary questions.

What do you dislike about SurveyMonkey?

I wish it integrated with Infusionsoft. This would make it easy to store results with customer contact records. With this feature, we could segment our audiences and send them follow up based on results of their surveys. It would be great if it would integrate with custom fields as well as save the file of their results to their contact records for reference.

What problems is SurveyMonkey solving and how is that benefiting you?

It's a been a great tool for customer satisfaction surveys as well as applications.

Enterprise (> 1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"No Monkeying Around!"
What do you like best about SurveyMonkey?

SurveyMonkey so user friendly! The endless options on how to craft your survey are tuned just right based on your needs.

What do you dislike about SurveyMonkey?

After a free usage you are subjected to ads.

What problems is SurveyMonkey solving and how is that benefiting you?

Using SurveyMonkey I was able to better understand where my team needed a higher level of engagement. It helped me shape my leadership to their needs.

Enterprise (> 1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"SurveyMonkey is great for schools!"
What do you like best about SurveyMonkey?

The best thing about SurveyMonkey is how quickly it gathers data, and how easy it is to use.

What do you dislike about SurveyMonkey?

SurveyMonkey is great, but for older users can be slightly confusing.

What problems is SurveyMonkey solving and how is that benefiting you?

It's helped us to gather the opinions of students, regarding issues around campus.

Enterprise (> 1000 emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Survey Monkey"
What do you like best about SurveyMonkey?

Survey Monkey is efficient and easy to use! I love the different options it gives me to present the results of each question for analysis

What do you dislike about SurveyMonkey?

Survey Monkey does not allow you to take the same survey more than once on the same computer, so if multiple people need to take the survey, they must each have their own device.

What problems is SurveyMonkey solving and how is that benefiting you?

Survey Monkey allows me to determine the general opinions of a large group of students so I can organize events that best serve them. It makes data collection and analysis a breeze!

Small Business (50 or fewer emp.)
Oct 22, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"SURVEY MONKEY 10/10"
What do you like best about SurveyMonkey?

It really helps you get feedback from real users/customers without them feeling like they will receive backlash (since it’s annon).

What do you dislike about SurveyMonkey?

I can’t say I dislike anything, maybe the layout perhaps. I would like it to look a little more advanced and not so high school like.

What problems is SurveyMonkey solving and how is that benefiting you?

It helps us receive feedback from users/customers

Small Business (50 or fewer emp.)
Oct 22, 2019
 Source
Overall Rating:
5.0
Valerie R. avatar
Valerie R.
Chief Executive Officer
Share
"Awesome"
What do you like best about SurveyMonkey?

The fact I can ask questions or start a contest with survey monkey or poll is amazing they are the best hands down.

What do you dislike about SurveyMonkey?

No complaints with this platform easy use

What problems is SurveyMonkey solving and how is that benefiting you?

Survey monkey has definitely helped me I run a shoe line and I use it to speak with my Instagram base and see what my followers like or don't like or my real estate business it can be used for a lot of things

Mid Market (51-1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Using for Company Surveys"
What do you like best about SurveyMonkey?

An easy place for me to reach out to our staff and agents and take polls on office issues, our yearly agent of the year award, classes they want to take, etc.

What do you dislike about SurveyMonkey?

I don't really have any issues with it. Maybe making more free things :) but of course not all is free

What problems is SurveyMonkey solving and how is that benefiting you?

Polling agents is easier. Makes a nice way to gather responses

Mid Market (51-1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
5.0
YV
Yash V.
Yash
Share
"Bundle of feedback, surveys and games "
What do you like best about SurveyMonkey?

You can set it the way you want. Customization of questions are finominal. Checkboxes, Radios, Text boxes, Sliders every damn thing is there which makes it quite ueful. We can have annonymous reviews as well which makes it more privacy centric and secure.

What do you dislike about SurveyMonkey?

There is nothing as such which needs to be changed. But yes I want to review my anonymous surveys or questionairs. I only dislike the User interface it does not catch my eyes. Maybe that is the reason our employees are not more into it. So can you provide something that UX and UI attracts employees.

What problems is SurveyMonkey solving and how is that benefiting you?

In our organisation they use it for monthly quiz, Employee Engagement and Surveys for quality improvement purposes

Mid Market (51-1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
5.0
MF
Meredith F.
Remote Customer Service Rep
Share
"Great program just to have fun with "
What do you like best about SurveyMonkey?

I just created my first survey with surveyMonkey and it's very easy to use. I sent it to friends I work with and they enjoyed using it to. I like how it's a very easy system to navigate to make surveys.

What do you dislike about SurveyMonkey?

I dont like how it makes you log in all the time. It would be a little better if there was a way to save the username and password in the system. Perhaps there is and I just havent figured it out yet.

What problems is SurveyMonkey solving and how is that benefiting you?

I have realized that it's a lot easier to create fun and professional surveys using this system than any other I have used in the past.

Mid Market (51-1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Survey Monkey "
What do you like best about SurveyMonkey?

Survey monkey provides a very easy tool for our school to use. It allows us to take surveys anonymously or with names if we so choose.

What do you dislike about SurveyMonkey?

I’m not 100 percent sure that it’s anonymous all the time. Sometimes it glitches but not very often had this happened.

What problems is SurveyMonkey solving and how is that benefiting you?

Allowing employees to feel that they have a voice without being nervous they’ll get in trouble for speaking their mind.

Small Business (50 or fewer emp.)
Oct 22, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Quick"
What do you like best about SurveyMonkey?

My company frequently asked us to take surveys using survey monkey to review marketing changes, gift with purchases for Customers, and even new clothing ideas. It’s very user friendly and never takes more than a few minutes. I even used it in college for certain assignments.

What do you dislike about SurveyMonkey?

It allows you to take the survey multiple times and sometimes I can’t remember if I took it or not. I wish you had to put in a password or something to ensure you don’t take the survey more than once.

What problems is SurveyMonkey solving and how is that benefiting you?

It gets candid feedback and is extrmwmelt quick

Mid Market (51-1000 emp.)
Oct 21, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use"
What do you like best about SurveyMonkey?

I liked that it was easy to share the survey link with others. No hassle or long URL.

What do you dislike about SurveyMonkey?

I didn't dislike anything, found It very easy to use no problems.

What problems is SurveyMonkey solving and how is that benefiting you?

I am avoiding wasting mounds of paper. By using SurveyMonkey I can easily share a link to various people to get the results I need without printing a bunch of paper.

Mid Market (51-1000 emp.)
Oct 21, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very Easy"
What do you like best about SurveyMonkey?

I love that there are already questions written that can be customized

What do you dislike about SurveyMonkey?

Sometimes it can be too invasive and sends consistent emails

What problems is SurveyMonkey solving and how is that benefiting you?

Work life balance for employees, it helps to know what's important to your employees