Survicate Reviews & Product Details

First of all, I love how customizable the platform is. I'm able to choose my firm's branding, colors, and options for the "submit" button. Lots of options for question formatting and analytics. The Hubspot and SalesForce integrations are great and flow really nicely with both. Also, the customer support team is the best I've seen with a questionnaire tool. They are always so helpful and willing to take any feature requests. Working in software myself, sometimes the best ideas come from your customers!

I wish there was a way to connect my Hubspot survey link to a CTA button instead of a workaround - although that is fairly small. In marketing, Hubspot is EVERYTHING so this would be a nice fix! Also, I'm told that there will soon be a PDF export function that will be super helpful instead of just an excel/CSV export function. Can't wait for that! The biggest thing I'd like to see is a minimum character count in text box answers - we all love complete sentences in surveys!

We instituted Survicate to collect more customer data during the customer journey - at the beginning of onboarding, at six months, at the time of renewal, as well as a way to collect written testimonials. So far, it's been very easy to send out and collect the data and pull quotes! Sometimes, people just dont want to hop on another Zoom or phone call so it's been nice to just shoot an email and have a written option to still have their voice heard. Our sales teams and implementation teams are able to view the results so they are looped in on challenges and successes as well - so it's been a full company insight tool!

- Survey creation tool; easy to use, great logic system, ability to apply custom CSS branding. - in-web pop-up; has a myriad of tools out of the box to segment and target audience. - Data results page; clear and easy to navigate, the ability to save graphs as pngs/pdfs is great. - survey meta-data; we have baked in several custom dynamic tags to our surveys and it has worked flawlessly.

Very minimal gripes, mainly with their API functionality. While they do support other platforms accessing the data through an API key... it is currently not possible to sort the order in which the data comes through the pipeline. As I said, very minimal gripe which could be resolved fairly easily. I have been told a fix is currently in the pipeline.

We use Survicate to identify pain points in our customer journey flows. Through monitoring our NPS and CES surveys which are run through Survicate we have been able to see a more complete view of said journey.

Survicate is a great tool for our online survey needs. It is cost effective. But, my favorite part is the customer service. Very helpful and great to work with.

Nothing. I like everything about Survicate.

We needed an inexpensive and easy-to-use tool for creating surveys in our marketing emails. Survicate meets and exceeds our needs. These surveys have increased our open and click-through rates.

I like the diversity of survey forms and ease of use. We use Survicate not only to get feedback from our customers but we also use it to improve internal processes and get ideas from the team. Also, guys charge for the number of users who have taken the survey, unlike others who charge for the number of sent surveys.

It is not that I dislike it, the design is a bit plain. However, everything else is great!

We use Survicate to gather feedback from customers and the internal team, to measure NPS.

I enjoy how I can quickly create NPS surveys to attach to Intercom outbound messages and automatically tag users based on results. I also enjoy the skip logic and custom end page that comes with the Professional plan. Free users is also very useful for keeping costs set.

Visual data analysis is limited with the NPS survey to a donut graph and word map. Further analysis by export would be required, but having the ability to create more visual reports right in the software would be an additional value add.

Survicate allows us to run NPS surveys through Intercom outbound messages, making it easy for our customers to respond and therefore increasing response rates.

It does a few things but it does them pretty well. It's easy to create surveys and the results "dashboards" are nice.

I would like to have the ability to integrate it with Segment and Amplitude

NPS and CSAT to understand customer satisfaction and other custom surveys to understand customer behavior

Integration with Intercom is brilliant. Better than native surveys in Intercom.

Limiting options in question types. E.g. imposssible to use 0 on a scale for any question type beyond NPS?

Getting insights from our customers nicely integrated with Intercom.

Simple and convenient functionality. Easy to use, good price plans. I like the fact that it has SDK for supports mobile applications.

I would like to see more metrics in the Analytics tab.

Survicate allows me to better understand mobile app users, their behavior, expectations and frustrations.

Es simple de usar, intuitivo, y tiene muchas plantillas con distintas herramientas y métodos para medir experiencia y recopilar información, además cuenta con integraciones importantes.

Aunque también espero que con el tiempo se pueda personalizar cada plantilla aun más.

La conexion que tenia a traves de otra plataforma, pero que se pudo solucionar con otra alternativa. El equipo de sorpote constantemente me envio mensajes para respondder a mis problemas.

Survicate has transformed the way we get customer insight. The ability to target customers with specific surveys depending on where they are in our customer journey has meant that we can validate our product changes easier and improve overall customer satisfaction.

Not a great deal. The only small frustration is that on our plan, we cant target by specific customers based on attribute cookies etc. This would be very useful.

Getting continuous customer insight and validating our product changes with our customers.