Survicate Reviews & Product Details

The support team is very responsive and kind. The integration with Intercom is very helpful as we can send our surveys directly through there. There are lots of question types to use, although I would love to see in the future an option to have a required comment field for certain responses (e.g. if they select Other, make that comment required instead of optional as it currently is).

A few bugs here and there. We have trouble with the email notifications not going out due to the thank you page 'failing'. I have also noticed that my survey data does not flow into Google Sheets as well as I would hope.

We conduct our implementation mid- and post-launch surveys through the platform. It has helped boost our response rates that were previously pretty low. I like that we can start a survey directly in an email so that clients can easily click a response.

I like the ability to build out either simple in message surveys, or more complex progressive surveys.

The analytics could be better. Better than some alternatives, but still fairly basic.

Surveying customers and partners to understand where to improve.

It is very easy to use especially the setting of different questions. Just a few clicks away to create your very own survey.

The subscription cancellation. I always fail to unsubscribe my plan. The good thing is they always do a refund.

I can easily create user surveys on my website across different domains using one account. It is time saving. All reports can be gathered easily.

I have been using Survicate to get feedback from our visitors and clients by providing them Surveys which lets me know their needs and expectations from us. Also I like the fact the Survicate helps me in discovering the reason for the visits on our site. Survicate allows me to have different target segments in terms of total visits, device used, time spent on the site and traffic parameters which helps me to accurately use this data in the sales process. Mostly I use the feature for creating surveys based upon previous answers on the surveys and getting customized data from the integrated applications such as Google Analytics.

The only thing I don’t find easy to use in Survicate is the customization for the widgets. I have been trying to change the fonts for widgets, but didn’t succeed in doing so. Rest everything is up to my expectations.

I am a Marketing Intern and this requires a lot of market study for getting new clients and taking feedback from the existing clients. Survicate provides me an excellent platform for doing so. I am able to connect it with the popular marketing tools such as Google Anaytics, Shopify and Hubspot with great ease. It helps me to launch relevant surveys for our clients to understand their needs in a better way. It helps me to get the details for leads profiles from the complete interaction history pretty easily.

We still use Survicate as a plugin through Intercom, which allows us to get feedback from customers automatically based on actions they take and how long they've been with us. We still use Survicate to send an email with a feedback survey to any churned customers. That has provided us with some invaluable insights.

It became a dealbreaker that you can't combine the in-app chat NPS survey with the email version. You need to combine the feedback manually and manually calculate a global NPS score from there. That t was becoming too time-consuming as we scaled. I also didn't like that you couldn't see a change in sentiment over time if the same customer responded to the NPS survey again.

We're able to get feedback from our customers in a personalized, yet automated way. The post-mortem survey has helped us drive product changes and win back business.

Price, relative easy-of-use and implementation

Not strong enough features Customer support The software didn't fire on exit intent on multipel tests

Understanding visitors and customers

The product is flexible and integrates with Intercom, meaning it could make a decent component in your customer service stack. There is quite a lot of flexibility in how to setup and conduct surveys compared to something like MailChimp.

Despite a good product, the issues with Survicate lay with their people, their T&Cs and their customer service. They are one of the few companies to take credit card details for free trials, and they offer no system for notifying you when they are about to take money from your account. We thought we had successfully cancelled only to discover that they had taken money for 3 months from our account unbeknownst to us until we received our credit card statements. On contacting them, they advised that they wouldn't consider a refund in any circumstance whatsoever. Their responses between emails was often over a week, so making any headway was almost impossible.

A more flexible solution for customer surveys than MailChimp.