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Tidio Reviews: 4.7/5 — Highly Rated
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations across websites, email, Facebook Messenger, and Instagram. Its intuitive chatbot builder allows users to automate responses and lead generation without any coding. With features like visitor tracking, customizable chat widgets, and CRM integrations, Tidio is a powerful tool for improving customer experience and increasing sales conversion rates.
• Live Chat: Provides immediate, real-time communication with website visitors through a lightweight widget. 
• Lyro AI Agent: An AI-powered conversational agent capable of handling up to 64% of common customer inquiries, allowing your team to focus on more complex tasks. 
• Flows: A visual automation builder that enables the creation of rule-based chatbots to automate customer interactions and responses.
• Help Desk: A ticketing system that organizes customer inquiries, integrates with various communication channels, and supports efficient issue resolution. 
• Multichannel Integration: Supports integration with platforms like Facebook Messenger, Instagram, WhatsApp, and email, consolidating all communications into a single interface. 
• Analytics Dashboard: Offers insights into customer interactions and team performance, aiding in data-driven decision-making.
• Customization and Multilingual Support: Allows for widget customization to align with brand identity and supports multiple languages to cater to a diverse customer base. 
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Freelancer
Enterprise
|
| Ease of use |
Beginner
Intermediate
Advanced
|
| Deployment | Browser Extension, Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Linux, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation, Live Online, Videos, Webinars |
| Languages | Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Slovene, Spanish, Swedish, Turkish |
Compare Tidio with other popular tools in the same category.
the ease of use, in terms of setup on desktop browser and mobile, it is very intuitive and in a logical order
The support hold time is very long, and some of the support techs are not digging deep enough to solve the issue.
chatting with my site visitors help me answer questions and find items that are not as easy to navigate
I am honored that I received the invite to review this product, Have ready more reviews on G2 and liked the fact that they provide authentic reviews. From my experience, I won't review good things because of the gift card; the best about Tidio is the fact that they provide the best live chat modules and good user interface. However, Tidio is not a complete solution for communication within the business; you can't have a knowledgebase, the emails get trapped in the spam folder because the only method they give is the forward method, but you can't update the DNS, SPF, or any record so you can have the outgoing message through your email and this puts the risk on spam as Google will likely block such messages
The product is too costly because of independent charges and billing; they charge relatively $15/month for three operators. Extra $10/per additional operator, removing branding is also charged independently and even sending email campaigns or creating a good number of chatbots. The whole software is expensive for small enterprises to use while providing more minor services as far as business communication is concerned.
Our primary goal was to have a ticketing system, knowledgebase so clients can have more comprehensive knowledge from our resources. Unfortunately, through Tidio, we didn't achieve this. The only benefit we have is the live chat module; we can initiate conversations with clients whenever they need support or product inquiries. Communicating with clients has helped us to gain more sales since customers trust us
I will not just incent buyers because I was invited for the gift card; I will use the G2 platform to post my review based on the knowledge I have about the software. The best thing I like about the software is the user interface. It is easy to find messages and conversations. Still, the services offered. Majorly the live chat is not worth the value or pricing of the software. They provide live chat to the website, but this happens when you have both the web application and mobile application conversations that would appear in the mobile application would not appear in the web application. Let us assume you have software that collects user data through registering; you want now to send an email to one of them, the software of Tidio do not have such a module, and you would need to use another ticketing system; hence additional costs
So you have been lured into upgrading. The price would seem to be okay until you need to add extra operators for your business to provide enough instant support. They will charge another additional $10 per operator/Month, still want to remove branding, they would again charge you $20 to remove branding. To get the best software, you need to pay independently hence cheating in the game.
We wanted to provide support to clients; Tidio gives such service to our business to communicate with clients all the time. They can(clients) chat with us on our website whenever they need support. However, we have not yet benefited from the software. After creating a good email campaign using their template, you send it to subscribers, and the content get delivered through the spam folder; once you contact them, they do not provide clear information
