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Upwork
Connecting Freelancers and Clients
4.6
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
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What Upwork is best for?
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What are the pros and cons of Upwork?
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
Upwork video thumbnail
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Upwork Screenshots
Upwork screenshot 1
Upwork screenshot 2
Upwork screenshot 3
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 27, 2025
Upwork Logo
1,829 Upwork Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
5.0
SW
Shawn W.
Founder, Internet Marketing Guru
Share
"Upwork Saves Our Company a Bundle of Time and Money"
What do you like best about Upwork?

Most of our projects involve custom programming in PHP, Javascript and Python, which are all skills we've had difficulty finding locally. Upwork makes it easy to find the right person for the job and we've had absolutely no issues so far. The talent has been knowledgable, easy to work with, and faster than I ever imagined.

What do you dislike about Upwork?

I wish listing a budget price was optional. Some projects I'd like more bid-style, instead of guessing what the project is worth and most applicants just agreeing to the total budget.

What problems is Upwork solving and how is that benefiting you?

We save a ton of time and money on programming. I am a programmer myself, but the talented individuals I've worked with are definitely better and faster than myself. Nothing short of brilliant.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
5.0
KV
Kingdom V.
Co Owner & Senior Project Manager
Share
"Upwork is a good marketplace for technical & digital services, beneficial for both parties"
What do you like best about Upwork?

Upwork Support, Verified Clients, Escrow services, billing, and transaction history & management, we have no worry of managing the accounts and payments as Upwork does it for me. Also one extremely beneficial plus point: they deduct their share after getting ours, not like other freelancing portals that deduct the payment at the time of winning the job.

What do you dislike about Upwork?

No strict Vetting procedures. Too much traffic/competition, people with no proper skillset can compete for any job with top-rated 'lancers

What problems is Upwork solving and how is that benefiting you?

We are an agency and we provide web development and application services. We are one of the top-rated agencies on Upwork.

Mid Market (51-1000 emp.)
Sep 23, 2021
 Source
Overall Rating:
5.0
MG
Manik G.
Project Manager
Share
"Upwork is a great platform to increase your reach and get new clients"
What do you like best about Upwork?

The vast community and the quality of project leads on Upwork is fantastic. Also, the entire Upwork setup is very easy to use and helps the freelancers and agencies a lot to expand their client base.

What do you dislike about Upwork?

Recent changes in the project bidding system seem to be making the system a bit more complex and less user-friendly.

What problems is Upwork solving and how is that benefiting you?

The main benefit of using Upwork is the ability to reach new clients across the world and get great visibility via work history.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Upwork is an amazing way to accomplish tasks outside of your employee base"
What do you like best about Upwork?

Overall ease of use and the user interface/website design. Everything makes sense as to where it is located, and posting a listing/hiring someone for work is highly intuitive.

What do you dislike about Upwork?

The "milestone" system for the different deliverables on a contract makes sense, but it does cause a lot of stress on the techs that we hire through the site. They need to ensure we send payments on the dates conscribed to the milestones or affects their overall rating on the site. If it is a laid-back project without solid dates, this adds some unnecessary steps and creates a need to play with timelines instead of just a simple system where you pay when you have what you need regardless of the dates in the system.

What problems is Upwork solving and how is that benefiting you?

We have been able to outsource a wide variety of work. We have hired a voice talent for a phone greeting, and we have hired a python specialist to make a custom script for us. We have also hired teams for some simple tasks to speed up workflows and relieve pressure from our in-house staff, such as making excel macros and dealing with massive spreadsheets, or even simple menial tasks as moving/creating simple files on a vast scale.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
5.0
Michael M. avatar
Michael M.
Head Of Growth Marketing
Share
"Build a flexible on demand team"
What do you like best about Upwork?

Finding top talent while staying agile and within our budget.

What do you dislike about Upwork?

Better communication tools to help us navigate more complex projects.

What problems is Upwork solving and how is that benefiting you?

Filling the gaps of mundane work so I can focus on higher level strategy. I've realized that it's helped us understand how many hours we spend doing monotonous tasks that can be handed off to others so we can move our business forward.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
5.0
SD
Steve D.
Head Of Marketing
Share
"Leading marketplace for all sorts of talent from all over the world"
What do you like best about Upwork?

There is a large number of talented freelancers on the other side of the two sided marketplace. Platform makes it easy to source candidates, vet them, hire them, and manage them. Have had great success in finding quality workers within budget for all sorts of projects.

What do you dislike about Upwork?

There is little to dislike about the platform itself. I think Upwork has done a good job trying to build the product to mitigate a lot of the risks but you also can't control for everything. The platform does seem to be a bit more advantageous for Clients than Freelancers as every project I submit becomes pretty competitive pretty quickly but for me using it exclusively as a Client it is a benefit.

What problems is Upwork solving and how is that benefiting you?

We solve a lot of problems with Upwork. We've gotten video editing, web research + scraping, html email design, graphic design, and virtual assistant / ops support. Been able to take time intensive but low value work off of our full time employees as well as source skills we don't have in house basically "on demand" and for a reasonable cost.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
5.0
DC
Danny C.
Director Of Web Services
Share
"Valuable Tool For Finding Freelance Talent & Collaboration"
What do you like best about Upwork?

I have found and worked with several talented freelancers on Upwork. The most valuable part of the platform is the ability to communicate with freelance talent before hiring. I like to be able to discuss contract details and project timelines before hiring a freelancer.

What do you dislike about Upwork?

Upwork has a wealth of freelance talent, but it takes some work to find the best talent, and some of the talent is misrepresenting their location or true identity.

What problems is Upwork solving and how is that benefiting you?

The biggest benefit to using Upwork is that I am able to find talent for short term contracts that I cannot find locally. Upwork saves me some hassle by not having to use my personal network to find freelancers. The biggest benefit is that I am able to find and hire freelancers from all over the world.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Highly recommend!"
What do you like best about Upwork?

The platform is straightforward and simple to use. Everyone I've worked with has been knowledgeable, cordial with communications, and punctual with deadlines.

What do you dislike about Upwork?

There isn't much I dislike about Upwork. Perhaps making it easier to view all your open jobs and their deadlines.

What problems is Upwork solving and how is that benefiting you?

It has helped our agency to allow employees to better manage their workloads while outsourcing the content work to freelancers on Upwork. I believe it's a mutually beneficial solution!

Enterprise (> 1000 emp.)
Sep 23, 2021
 Source
Overall Rating:
5.0
GI
Giuseppe I.
It Specialist
Share
"A great partner for your team"
What do you like best about Upwork?

Such a rich platform made by a lot of professional workers. Reviews help you to make a preliminary evaluation of the worker. There are so many people very skilled for what you need for your business

What do you dislike about Upwork?

To be honest the only problem is that unworkable does not create official and valid invoices for Europe

What problems is Upwork solving and how is that benefiting you?

We created very advanced reports on power bi thanks to high skills of a person.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Upwork Is my Go-To Freelancer Solution"
What do you like best about Upwork?

Upwork is my go-to place to hire the best talent and to grow a network of qualified freelancers. I like the new job posting ux flow and especially the messaging app.

What do you dislike about Upwork?

In my experience, I can't think of anything that would make me dislike the new interface.

What problems is Upwork solving and how is that benefiting you?

I've found excellent talent for all of my project needs, finding capable people from all around the world.