Upwork Reviews: 4.6/5 — Highly Rated

The payment protection Upwork provides .

The Inabilty to filter open assignments.

Locating freelance opportunities.

Their platform, policy, clients all are well organized

theirs connect cost, too much costly their connect. because some project required 2 to 6 connect

Their customer support team help us most to solve the problem

All genuine clients and friendly policies

Needs to purchase connects when needed..

I reached to them for account and client related query, they helped almost all time. I'm pretty much satisfied with there resolutions

The Upwork is best because it will take only 20% from the first 500$ you have to earn from a particular client, then the next 500$ to 10000$ will charge 10% and after that, it will only charge 5%. and it is totally reliable fees. They give 10 free connections each month and give 10 connections each time when your proposal is accepted by clients. it provide tracker and hourly contracts which is not available on other platforms.

Connects are costly but if you are earning enough from Freelancing then you can afford it. As a beginner, it might be costly to buy 1 connection at 10 rupees, because some jobs require 6 connections.

Upwork takes 14 days for clearance of the amount but we can withdraw it immediately to the bank account without any third party. and it takes very less time. Nowadays we have heard some cases related to bank fraud but not sure if it's 100% true or not. because I never face the issue of payments or withdrawals.

Quick and easy to get someone who can do a particular job for you that you do not have time or skills to do.

Being from South Africa, hourly rates are more expensive compared to local (South African) people. So you need to adjust your budget a bit.

I have a skill shortage which Upwork helps me solve. So the value is that I can quickly and easily get someone from Upwork to help me with those specific jobs.

The freelancers we've worked with have allowed us to put the assets we used to spend on a full-time employee to other uses.

The only issue is our favorite freelancers are so busy sometimes they have a hard time fitting us into their schedule when we need their expertise.

Upwork has connected us with people who can accomplish needed tasks without the expense of a full-time employee. Paying freelancers for hourly work on an as-needed basis has been a real boon to our small company.

It is the most popular freelancing platform, which huge resources, variety of skills with every price range. Customer support is very good and our payment is protected.

Very competitive, so sometimes cheap and less worthy freelancers get the contract over expensive and more worthy guys. Upwork should have an evaluation system for freelancers. I still need to go through profiles, read all feedbacks and figure out if this freelancer will suit my job or not.

We can see multiple skills and choose from them, which will suit our job. We have enough control over the workload. We don't need to hire a permanent resource for just a part of job and that too in our agreed/required budget limits.

Free to choose the projects. Can say no to the task that is not interesting or no learning involved. Very good platform to get reputed international clients. It is a good platform for clients as well. Sometimes the task is completed at a fraction of the price that would otherwise be required to be paid if done in another way. You can find freelancers with almost every skill here. Upwork customer care is great. Your problem is usually solved instantly.

I like everything. There is nothing here that I dislike. But can be still better if there are some positive changes in the feedback system. Usually, a contractor is reluctant to accept a contract from a new client. Also, so that clients and contractors can communicate via mobile, it would be great if the calling facility is provided in the app itself.

I am getting a lot of new clients on Upwork. It has made the task of getting new work very easy. I need not do any marketing or advertising to get new projects. Also, the app is very good. I can go through new contracts or reply to invites when I am outside.

Easy to use and understand, can find the price that works for you

was slightly difficult to invite coworkers to existing account

we are able to use freelancers who are experts in their field (i.e. video creation) without having an internal resource

I can search for exactly what I need, for the budget I have in mind. I have even found long-term relationships with many contractors. Communication is awesome as well.

Sometimes it gets confusing how to pay the contracts.

I have not really run into many problems. The benefits are finding great people to work on various short and long-term projects from financial to graphics.

It's very easy to find good talent on the site and the resources I have hired have been very easy to work with. There are resources to fit my budget for each project that I have undertaken on Upwork.

There are so many choices sometimes it's hard to narrow it down.

I have filled gaps in my staff by using Upwork. Gaps in skill sets or in specific areas of need. I have been able to use Upwork to meet deadlines and produce better work than my staff could have, given the time constraints we have.

Upwork is my go to for technology that we cannot do ourselves. Never had a bad experience with upwork consultants! They seem to be available at all hours too.

I can’t say that I have had any dislikes.

WooCommerce, Linux, red hat...

I am so grateful for Upwork. I have been on the site since it acquired Elance. Since being on Upwork I have worked with numerous Enterprise clients including Nestle, Bissell, and Johnson and Johnson. I love that I can do work that I am passionate about on my own schedule.

I absolutely LOVE Upwork. The one thing I would change is that clients should not be able to post jobs without first having their payment verified. Additionally, Talent Specialists should not suggest freelancers to jobs in which they have not properly vetted.

Any problem I've ever had has been with unresponsive or rude Clients. Early on I had my identity stolen because one of the Upwork Talent Specialists recommend a job to me. However, the client was not properly vetted and ended up stealing my identity. When I let Upwork know they helped me by securing Experian for me. The benefits of Upwork are vast. I can be a professional while also having the flexibility to be a mom.

Upwork lets me find a great match between my services/skills and the needs of my clients. I can work on my schedule and also feels like I'm contributing greatly to my clients needs.

It can be difficult to get started on the platform and build a presence. There is a lot of competition from other freelancers so you need to make sure your skills and work stand out from the rest.

Upwork allows me to find clients all over the world that I wouldn't have access to otherwise as a freelancer. They also have a great payment protections for freelancers to ensure that I get paid in a timely manner and for work that I've done. In their top rated program they give proven freelancers a chance to remove some bad feedback from clients because sometime a job just doesn't go the way you expect.

I like the simple process of posting a job and getting qualified users to respond. I have used Upwork mainly to create new blog posts. I also like that I don't have to commit to hiring a writer or an employee, and instead, I can get help on a task or project basis. I also like how easy the payment system is. I know that I will not get scammed and that my money for payment of the job is secure until the work is complete.

Sometimes some I get so many qualified responses to the job offer that it can be overwhelming.

I am getting the assistance that I need for my business and getting it on my terms. I can set what I want and need in the job and easily find the help to accomplish it.

Where you could be trawling the Internet looking for work, Upwork puts the potential jobs right in front of you. You can find work in all of these niches: Copywriting, IT and Technical, Virtual Assistance, Sales and Marketing and many more.

Some projects are the USA specific. Especially with my skill sets, which is much in demand in the USA, Upwork has the option to post projects only for USA, which can not be applied by any Indian website developer like me.

I have many issues come up during my tenure with Upwork and notifying the same to their support, quickly brings an answer to all my issues. I can then take a decision based on their response.

High quality employees in lightning fast time! I like that I can get high quality employees from around the world to work for me on things I have no idea how to do! As a small business owner I like that I can get things done without hiring an employee and dealing with paperwork when it's a single gig job.

The UI is a bit overbuilt I think. you can do everything you need to do, but sometimes difficult on phones and not intuitive.

Upwork allows me to hire employees for a small business for specific projects as opposed to full time employees.

Central location for getting work that is suited to my skill set.

The support process is a bit slow when you need something quick.

I am solving my biggest problem, finding business. The best benefit for using Upwork is that it's a central location to bid and manage all of my business.

The most helpful was to make an Agency and grow my team. I was able to add people of various skills working together for clients across the globe.

I won't say a dislike, but an improvement could be some recognition awards for each discipline or may a kind of social network within Upwork users. Where people can meet each other, get acquainted, and can help in growing.

I would say my business is 70% dependent on Upwork. 70% of my client are from Upwork only. It's helping me exploiting the potential of mine my team and to the maximum extent. I can confortably say that I am in business because of upwork only.

Easy to post and review applicants. And great for project-specific hiring like photo editing or web design.

Many freelancers can be very slow to respond to messages so the process can take a while.

Hiring for specific needs where a full-time hire would not be prudent.

Upwork is a pool of community of who need and who want to freenlancing services like graphics design, website design,copywritting, email marketing among others.

The only clause i have is that it isn't easy to get a job as a beginner on upwork. Thank you. Please make it easy for Nigerians especially.

Offering my freelancing skill on upwork and sending proposals for jobs.

A lot of jobs are constantly being posted in the Upwork platform. Being a Mechanical engineer, it's almost impossible to find a freelance job posting anywhere else online other than Upwork that suits your expertise. I have experimented with nearly every other platform there is, and for a Mechanical engineer, it's the only option out there. The job posted are specific, and there's something for every spectrum of your expertise out there. Communication with the client is straightforward, and it feels secure to apply and spend precious time on the job with Upwork's client and the client's payment verification methods. It's easy to track time with its windows software. Also it has its own discussion forum, and their feedback is very quick. They even reply on facebook. It's that good. This makes it really easy to handle disputes or solve any queries quickly.

No comments really on the interface and its usability, but if there was an option for loading my balance into my prepaid dollar card, It'd benefit me immensely. Also, the exchange rate is relatively expensive compared to the market. I wonder why that is. It would be great to have the money received in the near exchange rate, given that Upwork charges us with a transaction fee for the transfer already.

I'm using it as a side hustle. I have a full-time job somewhere else, and in my free time, I search for new jobs, apply and earn extra cash. It has helped me get a few extra cups of coffee everyday.

I love that I've built a team of freelancers to help me scale my business. I have access to some of the brightest minds at a moments notice.

Sometimes you do get let down by the freelancers. I have heard mixed reviews of the mediation process when work isn't completed correctly.

Scaling my business. Finding technical support quickly. Having a pool of skills at my fingertips.

I like upwork because it gives me simultaneous access to new opportunities generate revenue for my family and work and meet new contractors to help execute those opportunities.

I would like to see more of an emphasis on contractor to hire initiatives. I think Upwork has great potential in that area.

I am helping small businesses transition from old school dialing for dollars to sophisticated lead generation strategies most businesses think are out their price range or skill set. Help these businesses grow has been really rewarding and profitable.

Review system works well, ability to showcase my portfolio, help my name appear in google search results, manage billing automatically

Fees could be lower for freelancers that have good history on the platform.

It's a great way to find clients with minimal effort

Upwork is a stellar platform for freelancers who want to get work consistently. I joined almost 4 years ago and have worked for some stellar clients that pay very well. The ease of navigating the site, as well as the systems they have in place to set up contracts, give feedback and even the way they calculate a freelancer's "success score" is a cut above any other freelancer site on the internet.

There's not much to dislike--if anything. I know many freelancers complain of low-paying clients on there and that's simply not true. I've gotten some A-list clients on there from the start.

In the slow times, "mining" leads for new work is always possible when you have a reliable site like Upwork online. They're arguably the biggest freelancer site on the 'net and obviously have a large marketing budget to attract the clientele who come through their portal. 2.3 million contracts a year going through their site? That says everything.

Easy to manage and easy to work with. Quality people willing to work with you.

Unqualified people who think they know everything but when tested do not. I am not an extremely picky person but my standards are rather retardedly high.

Working with a payment schedule. Escrow is easy to work with and sets things in a timely matter.

Work at my doorstep and not having to chase payment.

20% is a pretty steep commission for new accounts; the keypad on Upworks mobile apps is cumbersome; a lot of connects are lost due to jobs being cancelled.

Maintaining a freelance business has never been easier.

What I like best about Upwork: Large amount of high-paying clients and high-paying freelancers looking to get work done. And the ease of being able to find these people using Upwork's system.

Talent specialists (the Upwork employees who get paid to invite freelancers to your job posting on the behalf of you, the client.) Freelancers and clients both hate these useless people. What I also dislike, as a freelancer, is the inability to see a client's hiring history/their "profile" if they send me an offer without me first applying or being invited to their job posting. As a client, I'm really satisfied by Upwork. They've come a long way in making the platform easy to use for hiring. It still needs a few improvements on the freelancer side, but I'm confiden they'll get there.

The first person I hired was a graphic designer for 2 businesses. I needed one for mine, and my friend needed one for hers. That went pretty well, I was able to find someone who was really passionate about their work. I also hired someone to make sure I wake up and am in bed at specific times of the day, lol. That also went really well.

It allows freelancers to work on both hourly and fixed-price contracts. The communication mode with a client may be via Phone call, Upwork Call or Zoom. Milestones can also be set on fixed contracts. Everything is okay provided all the terms are fully followed.

The commission or fees charged is too much. A whopping 20% seems much. However, after earning over 500 USD, the fee is reduced to 10% and this is particular to each client.

This gave me the privilege to work with different people, different companies from different locations. Though covid-19 ruined many things but really helped freelancers who worked from home.