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Upwork
Connecting Freelancers and Clients
4.6
(1,829)
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
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Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
Upwork video thumbnail
Upwork 0
Upwork 1
Upwork 2
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Upwork 4
Upwork Screenshots
Upwork screenshot 1
Upwork screenshot 2
Upwork screenshot 3
Upwork screenshot 4
Upwork screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 15, 2025
Upwork Logo
1,829 Upwork Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Upwork makes it easy to hire freelancers"
What do you like best about Upwork?

There are many features we like about Upwork, the ability to filter applicants by country, languages, and other tools is very helpful. It is easy to pay freelancers and removes any of the typical headaches with payment. Freelancers are also competing for not only jobs but their reviews, so there is an incentive to not only get the job but perform well.

What do you dislike about Upwork?

Some things are outside Upwork's control; it is sometimes difficult for freelancers to perform the task in the desired timeframe at the quality required. Although, that is typical with any employee.

What problems is Upwork solving and how is that benefiting you?

As a small company, the ability to hire freelancers for exactly the task needed at the price point we want is very beneficial. Also, the reviews and the applicants' submission of previous work helps tremendously in hiring the right person for the job.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Mostly Awesome Using UpWork"
What do you like best about Upwork?

The interface is user-friendly, although there should be more flow-through, where you can reach certain features easier instead of hunting for them... It's a good meeting ground to hire contractors.

What do you dislike about Upwork?

Additionally, if there is a problem with the contractor, the money should automatically be refunded to the client. Most often than not, the contractor is taking shortcuts. Some contractors misrepresent themselves. I've seen contractors from Bangladesh publish that they were from the Philipines! Some are in fact, dishonest! I've seen contractors claim they have skills and then they're tested only to prove that they do not.

What problems is Upwork solving and how is that benefiting you?

Hiring abroad from Canada, allows my company to hire skilled contractors at a lower cost.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Hire freenlancers to help my startup"
What do you like best about Upwork?

wide range of free lancers and large selections of skills

What do you dislike about Upwork?

vetting freelancers and looking at freelancers background

What problems is Upwork solving and how is that benefiting you?

need for talent / help at an affordable price

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Upwork is a great place for anyone starting their freelance journey"
What do you like best about Upwork?

I like the fact that Upwork is a great place for earning money and making new connections.

What do you dislike about Upwork?

I don't like their slow and ineffective support.

What problems is Upwork solving and how is that benefiting you?

I'm solving the problem of finding new business opportunities.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great freelancers, easy process and tools!"
What do you like best about Upwork?

I like that the pool of freelancers is vast and I can look through a large applicant pool rather quickly. It is also nice that when paying by the hour, screenshots are built into the platform so that I know I am paying for quality and quantity. I also appreciate the ease of looking at portfolios and assessing which freelancers are the best for the job. The suggested freelancer function also works well.

What do you dislike about Upwork?

I dislike freelancers continuing to contact after the job is complete.

What problems is Upwork solving and how is that benefiting you?

When I need to quickly outsource for a client, Upwork has been invaluable in finding freelancers that are not only knowledgable but have quick turnaround times and are usually pretty good.

Enterprise (> 1000 emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Video Editor Heaven"
What do you like best about Upwork?

I like the ease of the platform and the variety of talent.

What do you dislike about Upwork?

It can be confusing when reconciling your expenses how they put the money in escrow, have a fee and then pay the freelancer. It's confusing - definitely need to clean up the transactions screen

What problems is Upwork solving and how is that benefiting you?

We need GFX editors drastically and they have a great talent pool.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Opens up a new world of possibilities"
What do you like best about Upwork?

Support of the customer care executives.

What do you dislike about Upwork?

High fees and blocking clients. Delayed payments.

What problems is Upwork solving and how is that benefiting you?

Help in programming and helping people in need.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Upwork is..."
What do you like best about Upwork?

...a great place to establish a freelance business as it provides a basic level of security between the client and the freelance contractor. Highlight your skills, set your own rate, and propose for the contracts you feel able to satisfactorily fulfill. May take a bit of time to 'break-in', but steady work can be found with patience.

What do you dislike about Upwork?

More information about the CLIENT would be greatly appreciated. The client can see the freelancer and their name, know where they live which is far more than the contractor knows about the client.

What problems is Upwork solving and how is that benefiting you?

A fairly steady return.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Perfect for Easy Hiring"
What do you like best about Upwork?

I love that I can find freelancers for a wide range of jobs. Whether I need a quick logo design or I'm looking for ongoing help. Upwork makes it easy.

What do you dislike about Upwork?

Sometimes it's hard to filter out people who aren't qualified for a specific job.

What problems is Upwork solving and how is that benefiting you?

I'm a solopreneur, so it's been helpful to be able to hire contractors without having to issue 1099s or figure out the tax implications.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great Experience with Upwork"
What do you like best about Upwork?

Upwork is the one of best freelance marketplace. I like the Work Dairy feature that records screenshot of my freelancer's desktop and show their activity level

What do you dislike about Upwork?

Can improve the app more. Others seems to be fine.

What problems is Upwork solving and how is that benefiting you?

Their rep helped me to find qualify candidates to summit offer to my job post

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"My Main Source of Work During Last Several Years"
What do you like best about Upwork?

- Could zero in for right jobs matching my expertise quickly - Highly flexible in dealing with different type of projects- hourly as well as fixed priced projects - Vast pool of projects to choose from - Fair financial transactions

What do you dislike about Upwork?

- 20% cut on our earnings...that is too much for small freelancers...who have to work with low margins with lot of competition and Upwork deducts steep fees - Too many connects are charged per job bid. And when those jobs get cancelled (they are too many at times), freelancers loose those connects not for their fault. This discourages freelancers to apply for the jobs - Too many fake or dummy projects are posted...and when they are cancelled without providing proper reason, the client is never penalized...but the freelancer who has spent several hours and connects to apply for those jobs will be at receiving end.

What problems is Upwork solving and how is that benefiting you?

Through Upwork I deliver cutting edge eLearning course across the globe. This platform is my main work place and it contributes more than 50% of my revenue.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"best ever"
What do you like best about Upwork?

help to get service fast and convenience

What do you dislike about Upwork?

sometimes too difficult to browse old data. and also they are charging a credit card fee

What problems is Upwork solving and how is that benefiting you?

getting business communication better

Mid Market (51-1000 emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Very nice outsourcing tool"
What do you like best about Upwork?

The freelancers we used are all quick to get the job done. Usually don't have any trouble. Some of them may not be a native speaker of English, but they does use the language very professionally.

What do you dislike about Upwork?

I'm not sure, but I don't have a great customer service experience with Upwork. It is not a problem, but I'm still yet to experience it.

What problems is Upwork solving and how is that benefiting you?

I usually use this tool to get some imaging creation job. They have a very good pool of talent in this area. Remote work is not at all an issue. I usually get the job done very quickly, in satisfactory quality, for an inexpensive fee.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"A good place to find a job or a freelancer, but some people may have different experience"
What do you like best about Upwork?

A lot of good clients/freelancers from different countries, protected payments

What do you dislike about Upwork?

I don't like when some 'security system' destroys my/client files without any notification (just because they had macros inside, while it was my job to write the macros for the clients). It was fixed, but it was a negative experience. I don't like 'don't share contact details before entering into a contract' ToS update and how it was introduced (with multiple exclusions allowed later - and I had to read the forum and talk with support to understand what is allowed, with Zoom calls added later - not before implementing new ToS, with clients that didn't know about the changes long after implementation). Basically everything that ruins my usual user experience without bringing anything useful for me, without proper beta testing , without proper notification. P.S. If you need to be sure that I'm a user - ask Upwork to use their platform for authentication, I don't like being asked to make screenshots of my account.

What problems is Upwork solving and how is that benefiting you?

I can find different clients (from SMEs to large corporations) with different kids of projects. I like the diversity.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Excellent service"
What do you like best about Upwork?

Very knowledgeable accounting service. I used upwork to assist me with Quickbooks clean up.

What do you dislike about Upwork?

Manual time can be entered, this should be discussed prior to entering the manual time

What problems is Upwork solving and how is that benefiting you?

Quickbooks clean up

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great Experience"
What do you like best about Upwork?

I liked the talent that is available for projects and updates when I am overloaded.

What do you dislike about Upwork?

Nothing at the moment. I have been happy with the freelancers up to this point.

What problems is Upwork solving and how is that benefiting you?

Solves backlog of web changes and web design.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Quick and easy way to find freelancers for simple jobs"
What do you like best about Upwork?

It is very easy to find freelancers to complete small or one-off jobs - I have had many problems solved by people I've found through Upwork.

What do you dislike about Upwork?

The messaging system could be better, and the menu UI is a little counter-intuitive if you want to both post jobs and respond to others' listings, but once you're used to it it's simple enough.

What problems is Upwork solving and how is that benefiting you?

We have used freelancers to work on our Wikipedia page, solve issues on Salesforce, and other small jobs.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Quantity Surveyor for Architectural and Structural scope."
What do you like best about Upwork?

Still can earn money for living and can support monthly billings.

What do you dislike about Upwork?

Client's that not consider a specified working hour.

What problems is Upwork solving and how is that benefiting you?

Client that give lower rates? then realize that it's better to have one than nothing.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Review"
What do you like best about Upwork?

It is easy to search and find someone that fits the requirments. The workers are comprehensive and helpful. Its easy to pay on the plateform.

What do you dislike about Upwork?

Nothing, everything is awesome. Hiwever, it would be nice to be able to send the propostion to more than 10 people

What problems is Upwork solving and how is that benefiting you?

I have finished a project for my company which i had an issue with it. It was realy helpful

Mid Market (51-1000 emp.)
Mar 23, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great sourcing experience"
What do you like best about Upwork?

The easiness to find some professionals for any roles especially on the creative side

What do you dislike about Upwork?

It has been a great experience and there is not really anything I disliked

What problems is Upwork solving and how is that benefiting you?

Looking for resources available at any time to work on some creative projects

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