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Upwork
Connecting Freelancers and Clients
4.6
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
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Sponsored
5.0

( 1 )

$29.00/month
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Ask Questions about Upwork
What Upwork is best for?
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What are the pros and cons of Upwork?
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
Upwork video thumbnail
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Upwork 1
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Upwork Screenshots
Upwork screenshot 1
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Upwork screenshot 3
Upwork screenshot 4
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 13, 2025
Upwork Logo
1,829 Upwork Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Sep 22, 2021
 Source
Overall Rating:
5.0
Taylor W. avatar
Taylor W.
Head Of Marketing & Sales
Share
"Upwork is the best freelance and independent talent website"
What do you like best about Upwork?

See to find the right people and great communication tools to stay connected.

What do you dislike about Upwork?

Nothing really comes to mind! Maybe a video conferencing feature?

What problems is Upwork solving and how is that benefiting you?

We have been able to find affordable talent from all around the world to solve specific problems we have. If you can conceptualize a problem, Upwork helps you find a person to solve it.

Small Business (50 or fewer emp.)
Sep 22, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Perfect for my subcontractor hiring needs"
What do you like best about Upwork?

it's very easy to use for messaging candidates and making calls

What do you dislike about Upwork?

I wish I could filter candidates by city

What problems is Upwork solving and how is that benefiting you?

I'm hiring subcontractors all over the country

Mid Market (51-1000 emp.)
Aug 01, 2021
 Source
Overall Rating:
5.0
Moses G. avatar
Moses G.
Customer Support Specialist
Share
"Secure way to work and get paid"
What do you like best about Upwork?

I like Upwork due to your money security. This is a scammer no gone zone since once you offer a job and it's done Upwork provides money protection of the freelancer. It's also a good platform to showcase your skills. Its has both desktop and android application making your job application process easier

What do you dislike about Upwork?

The hassle to get a job on Upwork. As a newbie in Upwork, you may stay even years without getting a job, this is because most clients look at your previous job performance, the rising talent, jb success, and paid amount. You might be good at a job but never get it. Upwork should find a way to balance this to encourage more people on the platform

What problems is Upwork solving and how is that benefiting you?

Looking for freelancing jobs. Our marketing team uses this platform t look for clients for our company.

Small Business (50 or fewer emp.)
Jul 22, 2021
 Source
Overall Rating:
5.0
DS
Daniel S.
Founder/Ceo
Share
"Upwork is awesome"
What do you like best about Upwork?

We use Upwork regularly to find talented freelancers and agencies that can provide work for us either on a contract basis or for ongoign work. What I love the most is that the pool of talent is incredible and since the providers come from all over the world you can find reasonably priced workers, that can achieve excellent results, competing for your business. 99% of the time we have been exceedingly happy with the providers we've worked with.

What do you dislike about Upwork?

There isn't much that we dislike about Upwork. The only thing I wish they woudl incorporate is a fee calculator. It would be good to know beforehand what my TOTAL cost will be (Upwork's fee included) when deciding on a budget for a project.

What problems is Upwork solving and how is that benefiting you?

Using Upwork allows us to keep from having to have full or part-time employees on payroll to do work that is not necessarily always needed. It also allows us to work with freelancers that may not necessarily be local and whom we wouldn't have been able to find otherwise. It helps us save time, money and resources.

Small Business (50 or fewer emp.)
Jul 19, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best online platform for working as a freelancer"
What do you like best about Upwork?

Nowadays is pretty simple to find a job online. But security about the work that you will do is even more important than the job that you will find. With Upwork, you will get hired very soon if you are a talented freelancer and you will also find very easy lots of talented freelancers if you are a buyer. Upwork has made it very easy for both, freelancer and buyers to complete their needs.

What do you dislike about Upwork?

oh, it is nothing I dislike about Upwork.

What problems is Upwork solving and how is that benefiting you?

I have worked with hundreds of clients. I have assisted in many projects and I have rooted my career by being a freelancer on Upwork.

Enterprise (> 1000 emp.)
Jun 23, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Helped in transforming!"
What do you like best about Upwork?

building my skills and growing my own talent to a different extent.

What do you dislike about Upwork?

So far, no feedback, no changes required.

What problems is Upwork solving and how is that benefiting you?

I got a lot of knowledge and good exposure to move forward, adding much more to my skills and expertise.

Small Business (50 or fewer emp.)
Jun 16, 2021
 Source
Overall Rating:
5.0
Rob L. avatar
Rob L.
Product Marketing & Education Lead
Share
"My go-to place for contractors"
What do you like best about Upwork?

Upwork has a large community of talent at reasonable rates, and the interface works just fine for what you need.

What do you dislike about Upwork?

My gripes with Upwork are all minor, like how people show an hourly rate for work that is never paid for hourly (such as editing, which is generally by word count), or how it's an extra step to "cancel" a contract after you've paid someone. I always feel weird canceling something instead of closing it or saying its done.

What problems is Upwork solving and how is that benefiting you?

I use Upwork to support my small company with a lot of services. In particular, content marketing and SEO contractors have done a lot of work for us from Upwork, but we've also hired translators, website builders, people for data entry, researchers, and I'm sure others as well.

Mid Market (51-1000 emp.)
Apr 28, 2021
 Source
Overall Rating:
5.0
AA
Anne A.
Customer Support Agent
Share
"UPWORK; The Best Freelance Platform in 2021."
What do you like best about Upwork?

It provides me with a side hustle where I can earn extra money as a freelance administration support assistant aside from my day job as a customer support agent. I love that I can sieve through hundreds of job postings and send a proposal to my desired posting. I also love that it's remote so that I can work from anywhere.

What do you dislike about Upwork?

I don't particularly appreciate that I get to encounter unverified paying job postings. I also wish there could be various payment methods.

What problems is Upwork solving and how is that benefiting you?

I can secure transcription jobs, virtual assistance, and data entry jobs. I can network with a vast number of people and create significant and respectable relationships.

Enterprise (> 1000 emp.)
Apr 27, 2021
 Source
Overall Rating:
5.0
Md. R. avatar
Md. R.
Asst. Manager Corporate Affairs
Share
"Excellent Platform for connecting the client and freelancer"
What do you like best about Upwork?

I. Ensures availability of jobs on a real-time basis. II. Finding and screening the best available jobs fitting one's capability along with the best capable person for any job. III. Time tracking feature (job placement time to delivery). IV. Payment verification and collection. V. Excellent platform of earning and sourcing capable persons for the jobs. VI. User-friendly.

What do you dislike about Upwork?

I. Communication system is a little bit confusing. II. Takes a considerable % of earnings as the fee is increased.

What problems is Upwork solving and how is that benefiting you?

I have been hiring freelancers through Upwork for completing my pending jobs on time in full. This interface has helped me realize the requirement of the senior managers through executing the required activities.

Small Business (50 or fewer emp.)
Apr 12, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Upwork Tends to your needs according to your budget"
What do you like best about Upwork?

The quality of their Freelancer's work..

What do you dislike about Upwork?

The billing, their payment for client charge is on the high side

What problems is Upwork solving and how is that benefiting you?

Getting Freelancers with Proficient skills to get work done for me.