Upwork Reviews & Product Details

There are many features we like about Upwork, the ability to filter applicants by country, languages, and other tools is very helpful. It is easy to pay freelancers and removes any of the typical headaches with payment. Freelancers are also competing for not only jobs but their reviews, so there is an incentive to not only get the job but perform well.

Some things are outside Upwork's control; it is sometimes difficult for freelancers to perform the task in the desired timeframe at the quality required. Although, that is typical with any employee.

As a small company, the ability to hire freelancers for exactly the task needed at the price point we want is very beneficial. Also, the reviews and the applicants' submission of previous work helps tremendously in hiring the right person for the job.

The interface is user-friendly, although there should be more flow-through, where you can reach certain features easier instead of hunting for them... It's a good meeting ground to hire contractors.

Additionally, if there is a problem with the contractor, the money should automatically be refunded to the client. Most often than not, the contractor is taking shortcuts. Some contractors misrepresent themselves. I've seen contractors from Bangladesh publish that they were from the Philipines! Some are in fact, dishonest! I've seen contractors claim they have skills and then they're tested only to prove that they do not.

Hiring abroad from Canada, allows my company to hire skilled contractors at a lower cost.

wide range of free lancers and large selections of skills

vetting freelancers and looking at freelancers background

need for talent / help at an affordable price

I like the fact that Upwork is a great place for earning money and making new connections.

I don't like their slow and ineffective support.

I'm solving the problem of finding new business opportunities.

I like that the pool of freelancers is vast and I can look through a large applicant pool rather quickly. It is also nice that when paying by the hour, screenshots are built into the platform so that I know I am paying for quality and quantity. I also appreciate the ease of looking at portfolios and assessing which freelancers are the best for the job. The suggested freelancer function also works well.

I dislike freelancers continuing to contact after the job is complete.

When I need to quickly outsource for a client, Upwork has been invaluable in finding freelancers that are not only knowledgable but have quick turnaround times and are usually pretty good.

I like the ease of the platform and the variety of talent.

It can be confusing when reconciling your expenses how they put the money in escrow, have a fee and then pay the freelancer. It's confusing - definitely need to clean up the transactions screen

We need GFX editors drastically and they have a great talent pool.

Support of the customer care executives.

High fees and blocking clients. Delayed payments.

Help in programming and helping people in need.

...a great place to establish a freelance business as it provides a basic level of security between the client and the freelance contractor. Highlight your skills, set your own rate, and propose for the contracts you feel able to satisfactorily fulfill. May take a bit of time to 'break-in', but steady work can be found with patience.

More information about the CLIENT would be greatly appreciated. The client can see the freelancer and their name, know where they live which is far more than the contractor knows about the client.

A fairly steady return.

I love that I can find freelancers for a wide range of jobs. Whether I need a quick logo design or I'm looking for ongoing help. Upwork makes it easy.

Sometimes it's hard to filter out people who aren't qualified for a specific job.

I'm a solopreneur, so it's been helpful to be able to hire contractors without having to issue 1099s or figure out the tax implications.

Upwork is the one of best freelance marketplace. I like the Work Dairy feature that records screenshot of my freelancer's desktop and show their activity level

Can improve the app more. Others seems to be fine.

Their rep helped me to find qualify candidates to summit offer to my job post

- Could zero in for right jobs matching my expertise quickly - Highly flexible in dealing with different type of projects- hourly as well as fixed priced projects - Vast pool of projects to choose from - Fair financial transactions

- 20% cut on our earnings...that is too much for small freelancers...who have to work with low margins with lot of competition and Upwork deducts steep fees - Too many connects are charged per job bid. And when those jobs get cancelled (they are too many at times), freelancers loose those connects not for their fault. This discourages freelancers to apply for the jobs - Too many fake or dummy projects are posted...and when they are cancelled without providing proper reason, the client is never penalized...but the freelancer who has spent several hours and connects to apply for those jobs will be at receiving end.

Through Upwork I deliver cutting edge eLearning course across the globe. This platform is my main work place and it contributes more than 50% of my revenue.

help to get service fast and convenience

sometimes too difficult to browse old data. and also they are charging a credit card fee

getting business communication better

The freelancers we used are all quick to get the job done. Usually don't have any trouble. Some of them may not be a native speaker of English, but they does use the language very professionally.

I'm not sure, but I don't have a great customer service experience with Upwork. It is not a problem, but I'm still yet to experience it.

I usually use this tool to get some imaging creation job. They have a very good pool of talent in this area. Remote work is not at all an issue. I usually get the job done very quickly, in satisfactory quality, for an inexpensive fee.

A lot of good clients/freelancers from different countries, protected payments

I don't like when some 'security system' destroys my/client files without any notification (just because they had macros inside, while it was my job to write the macros for the clients). It was fixed, but it was a negative experience. I don't like 'don't share contact details before entering into a contract' ToS update and how it was introduced (with multiple exclusions allowed later - and I had to read the forum and talk with support to understand what is allowed, with Zoom calls added later - not before implementing new ToS, with clients that didn't know about the changes long after implementation). Basically everything that ruins my usual user experience without bringing anything useful for me, without proper beta testing , without proper notification. P.S. If you need to be sure that I'm a user - ask Upwork to use their platform for authentication, I don't like being asked to make screenshots of my account.

I can find different clients (from SMEs to large corporations) with different kids of projects. I like the diversity.

Very knowledgeable accounting service. I used upwork to assist me with Quickbooks clean up.

Manual time can be entered, this should be discussed prior to entering the manual time

Quickbooks clean up

I liked the talent that is available for projects and updates when I am overloaded.

Nothing at the moment. I have been happy with the freelancers up to this point.

Solves backlog of web changes and web design.

It is very easy to find freelancers to complete small or one-off jobs - I have had many problems solved by people I've found through Upwork.

The messaging system could be better, and the menu UI is a little counter-intuitive if you want to both post jobs and respond to others' listings, but once you're used to it it's simple enough.

We have used freelancers to work on our Wikipedia page, solve issues on Salesforce, and other small jobs.

Still can earn money for living and can support monthly billings.

Client's that not consider a specified working hour.

Client that give lower rates? then realize that it's better to have one than nothing.

It is easy to search and find someone that fits the requirments. The workers are comprehensive and helpful. Its easy to pay on the plateform.

Nothing, everything is awesome. Hiwever, it would be nice to be able to send the propostion to more than 10 people

I have finished a project for my company which i had an issue with it. It was realy helpful

The easiness to find some professionals for any roles especially on the creative side

It has been a great experience and there is not really anything I disliked

Looking for resources available at any time to work on some creative projects