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Upwork Freelance Platforms logo
Upwork
Connecting Freelancers and Clients
4.6
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
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Ask Questions about Upwork
What Upwork is best for?
How does Upwork compare to Toptal?
What are the pros and cons of Upwork?
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
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Upwork 1
Upwork 2
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Upwork 4
Upwork Screenshots
Upwork screenshot 1
Upwork screenshot 2
Upwork screenshot 3
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 17, 2026
Upwork Freelance Platforms logo
1,829 Upwork Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
Vladimir C. avatar
Vladimir C.
Mobile Marketing Guru
Share
"The future of work is here"
What do you like best about Upwork?

A lot of high-quality jobs and excellent clients. Excellent freelancers. Convenient platform for interaction.

What do you dislike about Upwork?

I'm a little scared by their monopoly. They have no comparable competitors. Now all goes well, but if I get banned for some reason, I'm in trouble. However, Upwork does not seem to misuse its power as Apple does. And hopefully will not

What problems is Upwork solving and how is that benefiting you?

I use Upwork both to earn money and hire freelancers for my own projects

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
Adnan K. avatar
Adnan K.
Senior Business Data Analysts
Share
"More than 3 years, LOVE working on Upwork!"
What do you like best about Upwork?

I like the Upwork platform, I know it hard to kick off the work, but patience and hard work are the ingredients for success. I like the features and support that Upwork offers these include payment security and dispute handling.

What do you dislike about Upwork?

There is nothing now, I dislike on the Upwork platform. I hope they would ease the rules around available Connects for new freelancers who just started.

What problems is Upwork solving and how is that benefiting you?

Upwork is helping me connect with clients and I don't have to worry about client authentication, and even billing. I have moved my clients from outside to the Upwork platform. I trust the platform and like how they are keen to improve it.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"New way of working"
What do you like best about Upwork?

Flexible working options. I can work whenever I want.

What do you dislike about Upwork?

I think Job Success Score is not a good indicator of success.

What problems is Upwork solving and how is that benefiting you?

I can find clients easily bu Upwork

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Managing my time"
What do you like best about Upwork?

Upwork helps me create work and earn extra money by managing my time

What do you dislike about Upwork?

It takes too many days for the money to be released, once the job is approved. ately there are a huge amount of scam jobs. it woul be great is you could avoid them

What problems is Upwork solving and how is that benefiting you?

Upwork helps me earn extra money and allows me to show my work beyond the borders of my country. Actually, I´m working on projects in Saudi Arabia

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
AJ
Afthab J.
Founder
Share
"Great platform for businesses & freelancers!"
What do you like best about Upwork?

Upwork is a great pool of talents for business owners! And a great platform of opportunities for freelancers at different levels & industry. Professionally reliable for all who can follow Upwork's guidelines, terms & conditions. I use Upwork both as a freelancer as well as business owner. Compared to other freelancing platform, I liked Upwork much because of their professional processes & structures, better user interface, payment protections, etc. (still a lot can be improved; and they are continuously working to improve).

What do you dislike about Upwork?

Actually, I don't remember anything in serious that I dislike. If I want to say something, first thing is Upwork's fees on freelancers for low budget projects. Also, it would be great if Upwork could bring more filter options for filtering freelancers, so that it will be easy to find the right talent for each kind of project.

What problems is Upwork solving and how is that benefiting you?

I can work with projects that I like the most, in ease & flexibly at my own timeline. That's really important for me. Also, I can get required talent from different parts of the world for various projects. It is very easy to get right candidate thru Upwork than conventional employee recruitment process.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
Gerard ("Jay") D. avatar
Gerard ("Jay") D.
Published Author And Retired Physician / Surgeon
Share
"UpWork has a lot of work for you."
What do you like best about Upwork?

Volume. If you work daily, there will be daily work.

What do you dislike about Upwork?

The administrators are too quick to assume infractions of TOS.

What problems is Upwork solving and how is that benefiting you?

Benefits include volume and quality of client.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
Mohammad K. avatar
Mohammad K.
Graphic Designer + Data Analysist
Share
"Upwok help me to start my Freelance Career"
What do you like best about Upwork?

Upwork is the best platform to show your talent. It will help to grow with the most valuable tips and trained the freelancer to grow itself. It provides the payment guaranty.

What do you dislike about Upwork?

I don't dislike anything on Upwork but only 20% only for the first $500.

What problems is Upwork solving and how is that benefiting you?

Upwork is always ready to solve the problem of any freelancer.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
Meryl S. avatar
Meryl S.
Principal
Share
"Upwork helped launch my new career"
What do you like best about Upwork?

I like the access to hundreds of clients, particularly those in my field.

What do you dislike about Upwork?

The difficulty in getting interviews and then actually hired.

What problems is Upwork solving and how is that benefiting you?

I am solving the problem of trying to find clients on my own. One of the main benefits is protected payments.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
JH
Jimmy H.
Founder
Share
"I love Upwork. We wouldn't have scaled our agency or built my company without it."
What do you like best about Upwork?

I love the fact I can get clients and freelancers in one spot.

What do you dislike about Upwork?

Getting your first client sometimes is tough without a review, but that's typical and just takes extra work.

What problems is Upwork solving and how is that benefiting you?

We used to have employees in my agency, but never could manage capacity and it hurt our profit. Freelancers fix that.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
А.
Арман араевич .
Founder
Share
"Best marketplace ever"
What do you like best about Upwork?

I like the variety of jobs and the number of invitations that are sent to active freelancers. It is really great!

What do you dislike about Upwork?

Sometimes you can see clients, who are not able to provide clear requirements and don't even understand what they exactly want to get as a deliverable.

What problems is Upwork solving and how is that benefiting you?

I am solving different problems related to Web Development / Software Engineering / Artificial Intelligence. I have realized that I am progressing much faster because of the complexity and diversity of projects that I was hired.