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Upwork
Connecting Freelancers and Clients
4.6
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
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What Upwork is best for?
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What are the pros and cons of Upwork?
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
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Upwork Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 13, 2025
Upwork Logo
1,829 Upwork Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Always get what I need on Upwork"
What do you like best about Upwork?

Upwork has a vast array of talent at my fingertips to do tasks that are outside of our in-house skill set.

What do you dislike about Upwork?

Working with people in different timezones, but other than that, not really much I dislike.

What problems is Upwork solving and how is that benefiting you?

Finding unique talent for specific tasks outside of our area of expertise. Benefits realized are not having to hire staff to handle certain tasks.

Small Business (50 or fewer emp.)
Sep 22, 2023
 Source
Overall Rating:
5.0
Pradeep C. avatar
Pradeep C.
Subject Matter Expert & Master Trainer
Share
"The go to marketplace for freelancers"
What do you like best about Upwork?

The process is transparent right from registering as a freelancer to getting paid and reviewed for every work done

What do you dislike about Upwork?

Searching for talent as well as technology stack could have more filters.

What problems is Upwork solving and how is that benefiting you?

Gives me direct interaction with stake holders which enables me solve issues faster. I have been recognized for my work.

Small Business (50 or fewer emp.)
Aug 20, 2023
 Source
Overall Rating:
5.0
SudhaRSHAN R. avatar
Sudha Rshan R.
Design Engineer
Share
"Best freelancing website for experience manufacturing/industrial sector Engineers."
What do you like best about Upwork?

The initial payment of the client are reasonable and the client is across from the world. So getting exposure to work is more even earning more money per hour rate also good

What do you dislike about Upwork?

Some are the client are offering work demographics only and they preferred their location so the posting of that type of vendors are not useful to across globe freelancers.

What problems is Upwork solving and how is that benefiting you?

It's benefitted the very talented pool to get work from across the industries in the world. Opportunity for me to get the domain-related client to earn a good hourly pay rate in the mechanical engineering sector.

Small Business (50 or fewer emp.)
Aug 01, 2023
 Source
Overall Rating:
5.0
Mohammed Munavvar M. avatar
Mohammed Munavvar M.
Deputy Assistant Manager In Ecommerce & Digital Marketing
Share
"Best freelancing platform ever, Love the concept of connects."
What do you like best about Upwork?

Monthly Free connects helps me find the clients that's the best part, otherwise there are so many freelancing apps in the market. It has 145.4 thousand core clients and I have the widest opportunity

What do you dislike about Upwork?

Nothing to be disliked for Upwork. One thing is big freelancers eats the projects of yours. Its difficult for us to compete with them.

What problems is Upwork solving and how is that benefiting you?

There is global unemployment crisis and especially during covid so I started freelancing on Upwork as a side hussle and I am happy with it. Will think about making it permanent in the future.

Small Business (50 or fewer emp.)
Aug 01, 2023
 Source
Overall Rating:
5.0
Joshua R. avatar
Joshua R.
Digital Marketing Strategist
Share
"Upwork connects you to professionals that can help you turn around projects fast"
What do you like best about Upwork?

Upwork allows our team to easily find professional designers, editors and copy writers for projects that we need quick turn around time on. Rather than sifting through resumes or seeking out individual people online, Upwork makes it easy to search for what you need, set up projects for professionals to apply for and review their work in a time-saving and effective way. We have been using Upwork for several years now and have worked with data entry specialists, video editors, copy writers and more. Upwork makes the process of finding a digital creator to work with an easy one.

What do you dislike about Upwork?

Once you find a professional you have to make sure to turn off applications to make sure that you don't continue to receive email notifications about inquiries. It's not so much a downside as it is an extra step to take but it is worth the trade off in finding someone you can work with.

What problems is Upwork solving and how is that benefiting you?

Because of Upwork, we are able to create a higher number of blog posts and have copy for ads as well as graphics to use for social media and Google ads at scale. Working with several professionals allows us to prioritize the marketing tasks over the content creation tasks and the people we work with offer an affordable rate.

Small Business (50 or fewer emp.)
Jul 27, 2023
 Source
Overall Rating:
5.0
Aziz Rahman H. avatar
Aziz Rahman H.
Instructor
Share
"I'm very happy when I work in upwork"
What do you like best about Upwork?

I like contact with clients and I feel clime when I make a deal woth them.

What do you dislike about Upwork?

There is some problems with clients when we make offer.

What problems is Upwork solving and how is that benefiting you?

I solve my problems with support team.

Mid Market (51-1000 emp.)
Jul 18, 2023
 Source
Overall Rating:
5.0
CB
Charu B.
Project Coordinator
Share
"Freelancing"
What do you like best about Upwork?

This is the best platform to upgrade your skills in any field at your own comfort and time.

What do you dislike about Upwork?

There is a huge number of competion and you need to be aware and smart enough to crack the deal.

What problems is Upwork solving and how is that benefiting you?

Easy to find work as per my requirement

Small Business (50 or fewer emp.)
May 26, 2023
 Source
Overall Rating:
5.0
Khadija A. avatar
Khadija A.
Lecturer
Share
"An easy way to earn money by utilizing your skills"
What do you like best about Upwork?

The payment Protection Feature of the Upwork is the best thing. The competitive process of getting a job as per the set of skills is the important thing. Upwork is very committed to its commitments. If some client tries to fraud the client then Upwork is always there to help even from its pocket. Recently, Upwork has introduced awarding free connects if freelancers get a job or interviewed that is the best thing.

What do you dislike about Upwork?

The delay in the hourly payment process is the worst. I am paid after 10 days of my work that is much time. They recently introduced a direct contract feature which is not smooth. One of my clients created a dispute at her bank and money was returned by the Upwork without my knowledge. Sometimes, submitting many proposals and not getting a job create frustration so this may be changed. Buying connects is nota good thing special for freshers who are not earning, facing difficulty in getting a job being fresher, and they have to pay for the connects as well which are consumed while applying for the jobs.

What problems is Upwork solving and how is that benefiting you?

The main problem is a job or source of earnings to live a happy life. I am earning money vis Upwork being money is the biggest need. Smooth and secure earning based on my skills and time spent by me. I also realized that if you have skills, dedication, and time then you can earn a lot.

Small Business (50 or fewer emp.)
May 17, 2023
 Source
Overall Rating:
5.0
BY
Brigot Y.
Accountant Bookkeeper
Share
"UpWork platform is amazing"
What do you like best about Upwork?

The friendly user platform. The customer service. Ability to make it your own.

What do you dislike about Upwork?

The scams. People who think they can get work for free.

What problems is Upwork solving and how is that benefiting you?

Working to find the scammers faster and block them. Helping to make it easier for clients to hire Freelancers easier. Ability to communicate easier with clients in more ways.

Mid Market (51-1000 emp.)
Mar 31, 2023
 Source
Overall Rating:
5.0
Richard C. avatar
Richard C.
Virtual Assistant
Share
"Highly Recommend Freelance Job Platform"
What do you like best about Upwork?

The best I like about using Upwork is that they help me find a job easily by using their platform. Its platform is very user-friendly and service fee is now in a low-rate status.

What do you dislike about Upwork?

As of now, since 2020 of using Upwork, I have no bad experience using it. Also, I want to commend the platform for making it easy to use and find job for us.

What problems is Upwork solving and how is that benefiting you?

I have been unemployed right now for almost 2 months, and since then I'm using Upwork, I can find a job that makes me feed and living everyday.