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Upwork
Connecting Freelancers and Clients
4.6
(1,829)
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
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$29.00/month
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What Upwork is best for?
How does Upwork compare to Fiverr?
What are the pros and cons of Upwork?
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
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Upwork Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 01, 2024
Upwork Logo
1,829 Upwork Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Mar 24, 2021
 Source
Overall Rating:
5.0
MAXIMILIANO E. avatar
Maximiliano E.
Programador
Share
"My experience on upwork"
What do you like best about Upwork?

The feature I like more is that freelancers can work for hours and it gets documented

What do you dislike about Upwork?

the time tracker uses gmt instead of local time, but that is not a big deal

What problems is Upwork solving and how is that benefiting you?

the lack of qualified workers locally

Small Business (50 or fewer emp.)
Mar 24, 2021
 Source
Overall Rating:
5.0
Roberto G. avatar
Roberto G.
Project Manager
Share
"Review from RG"
What do you like best about Upwork?

The number of projects available. The possibility to grow.

What do you dislike about Upwork?

A lot of low budget or hourly rate offers.

What problems is Upwork solving and how is that benefiting you?

To find clients

Small Business (50 or fewer emp.)
Mar 24, 2021
 Source
Overall Rating:
5.0
PK
Pradeep K.
Marketing Consultant
Share
"Recommended for freelancers and agencies who wanted to setup their business and get real projects."
What do you like best about Upwork?

I like the way Upwork client handles the client and the freelancer/agency for a job.

What do you dislike about Upwork?

I don't like the number of connects required for each new and experienced client.

What problems is Upwork solving and how is that benefiting you?

I am helping the end clients to meet their marketing goals.

Mid Market (51-1000 emp.)
Mar 24, 2021
 Source
Overall Rating:
5.0
AB
Adam B.
Chief Marketing Officer Cmo
Share
"My Go-To for all contract workers and remote teams"
What do you like best about Upwork?

Upwork is fast and easy to use. I can form remote teams quickly.

What do you dislike about Upwork?

It's often difficult to reconcile end of month budget because of so many transactions.

What problems is Upwork solving and how is that benefiting you?

We currently use Upwork contractors for SEO, SEM, Site Speed Optimization, Creative and DevOps

Small Business (50 or fewer emp.)
Mar 24, 2021
 Source
Overall Rating:
5.0
Marian V. avatar
Marian V.
Amazon International Bestselling Author
Share
"A necessity for Solopreneurs & Small Businesses"
What do you like best about Upwork?

I have been using Upwork for over 3 years and I rave about it to all my fellow entrepreneurs! As a Conscious Business & Mindset Coach with a growing business, I have continued to scale to multiple 6 figures but working with various freelancers to help me with multiple projects. Here's what I love the most about it: - Great talent pool from all over the world (I've hired freelancers from the USA, Philippines, etc.) - Intuitive platform for businesses to create new job opportunities - They handle the back end such as tracking hours, holding money in escrow, reviews, etc.

What do you dislike about Upwork?

There's not much I dislike about Upwork. Like any place where you find freelancers, you must do your due diligence. It can take a lot of time going through profiles and the whole process but I've gotten better over time. I suggest getting super clear on who it is you're looking for and then getting specific when you search and hire. Not everyone is going to be great but that's the same with everything. Some may not work out and just learn from that experience and do better next time.

What problems is Upwork solving and how is that benefiting you?

Since I'm a sole proprietor, I don't have the budget to hire anyone full time yet. So I love working part time with different freelancers depending on what I need and what projects I have.

Small Business (50 or fewer emp.)
Mar 24, 2021
 Source
Overall Rating:
5.0
George U. avatar
George U.
Head Of Test Engineering
Share
"An excellent platform to Compliment skills"
What do you like best about Upwork?

You get niche, curated and skilled workers at a very nominal rates. One does not have to worry about the quality as the platform has a good amount of checks. The search for freelancer is pretty impressive and easy.

What do you dislike about Upwork?

Nothing specific to up work but I don't normally assign anything which has IP to freelancers

What problems is Upwork solving and how is that benefiting you?

Ability to identify talented workers who have niche skills in a short time window. The process is fast and easy. No long term commitment required.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Oleksandr I. avatar
Oleksandr I.
User Experience Designer
Share
"Upwork for living your life as digital nomand"
What do you like best about Upwork?

Lots of projects, Lots of income. Really friendly platform to find some wone to work with. Huge chance to get the full-time long-term position

What do you dislike about Upwork?

No idea to be honest. In the beginning, I was stressing about Job success score, but as time goes by, it all looks reasonable.

What problems is Upwork solving and how is that benefiting you?

I'm freelancing for living on this platform, it gives me a lot of flexibility and freedom

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
SD
Shashwat D.
Senior Key Account Manager
Share
"Best platform for Freelancers"
What do you like best about Upwork?

Easy to manage and learn. Very compatible with all browsers

What do you dislike about Upwork?

The Apps are not good enough. They have a lot of lag and take a lot of time to load.

What problems is Upwork solving and how is that benefiting you?

Quick projects and quick money.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
DJ
Darnell J.
Creative Director
Share
"8 years"
What do you like best about Upwork?

I like how easy it is to find contractors as well as communicate on the site. It's easy and safe way to find what you are looking for.

What do you dislike about Upwork?

Upwork continues to improve the platform so I haven't found anything I dislike as of now.

What problems is Upwork solving and how is that benefiting you?

I am solving design work overload issues. When I'm unable to complete projects I use Upwork to solve the issue.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Givi B. avatar
Givi B.
Founder
Share
"I really like upwork, but it is very very hard at start to get clients."
What do you like best about Upwork?

I like the variety of the projects on the website

What do you dislike about Upwork?

I don't like that client can get many info about their projects from you and then not hire you

What problems is Upwork solving and how is that benefiting you?

Going international using my business

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
CS
Clay S.
Account Manager
Share
"Fantastic resource for contractors"
What do you like best about Upwork?

I like the ability to view contractors for all different industries.

What do you dislike about Upwork?

I have had one or two contractors who did not perform as well as hoped.

What problems is Upwork solving and how is that benefiting you?

Graphic design, compliance, etc.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
PM
Pascal M.
Business Owner
Share
"Best way to find talented ressources quickly."
What do you like best about Upwork?

Upwork lets me find talents for a particular task quickly, and very cost-effectively while being very intuitive. This platform also helped me in a pinch when I didn't have the resources in-house to complete a project in a timely fashion. Usually, when I post a job on Upwork, I can shortlist 2 to 5 highly qualified candidates within 24 hours, and hire within 48 hours. This is invaluable as we move fast and I can't afford to waste weeks finding someone to complete a project. So far, with one exception, all the freelancers I hired completed their tasks quickly and provided more than suitable quality.

What do you dislike about Upwork?

You do need to sort through a few unqualified candidates or people that just don't read the job posting. This is obviously an issue while hiring traditionally, and it is very easy to discard these, but there can be a lot on popular job postings! I did have an issue once where the freelancer managed to get hired but didn't have the actual skills, which led me to cancel the contract and ask for a refund. Lesson learned!

What problems is Upwork solving and how is that benefiting you?

As I can access talented freelancers with expertise that I don't have in-house, I can broaden my offered services. I also use Upwork when the workload gets too heavy so that we can meet deadlines. I will most likely be using Upwork a lot more in the future, and it will probably save me from hiring a full-time employee to complete these tasks.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
mankiran v. avatar
Mankiran V.
Head Projects
Share
"Professional service"
What do you like best about Upwork?

It was easy for me to find the perfect match for my job posting and also the data base is quite extensive having the requisite experience required for your particular job.

What do you dislike about Upwork?

One downside i would see is that the suggestions or match should come up as per the time zone, otherwise it becomes little cumbersome to coordinate and sometimes takes a little longer to do a small job.

What problems is Upwork solving and how is that benefiting you?

I wanted to create some lighting solution using Dialux which I was able to get very professionally.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Teresa Raven M. avatar
Teresa Raven M.
Holistic Birth & Family Practitioner
Share
"Upwork is an amazing company for freelancers and agencies"
What do you like best about Upwork?

The Upwork team is amazing, so supportive and helps with conflicts between clients and contractors. It's a great escrow service that protects the companies and the workers. My contractors are global as well as my contracts, I have an amazing relationship with my clients. I have a 100% score, and a Top Rated agency and freelancer...

What do you dislike about Upwork?

I've been with Upwork for 10 years, I have no complaints. Upwork is wonderful when it comes to litigation, and fair support within both parties. I feel totally supported.

What problems is Upwork solving and how is that benefiting you?

I use Upwork for the payment protection, and support with escrow services. It's the best I've found. I have been able to work around the globe and support my family.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Douglas P. avatar
Douglas P.
Customer Retention Specialist
Share
"Best online marketplace"
What do you like best about Upwork?

I love that both, clients and freelancers can easily get to know each other and start a working relationship, whether it's a fixed-price or hourly contract. Upwork also provides tools to track the progress of each project. Upwork also provides great customer support, not only for freelancers, but also, for clients, agency owners, etc. Upwork is also biased towards action, they definitely go the extra mile to ensure your questions or concerns are being addressed.

What do you dislike about Upwork?

Perhaps the fees charged to freelancers could be revised. I also think some sort of loyalty programs should be implemented so that clients can get a discounted price after set amount of projects or hires.

What problems is Upwork solving and how is that benefiting you?

Upwork is definitely a great platform to find great talent to get easy and complex tasks achieved. Upwork is also a great platform to find the right talent for your project. Also, customer support is great and you always get a response in a timely manner.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
AI
Andre I.
Chief Executive Officer
Share
"CEO"
What do you like best about Upwork?

Pool of talent available, skill set range and range of costs.

What do you dislike about Upwork?

Sometimes I don't know how much to offer for fixed fee jobs. It would be good for Upwork to recommend ranges.

What problems is Upwork solving and how is that benefiting you?

I am able to source a variety of technical talent for our different needs. I do not have to employ such staff on a full time basis. Saves time, cost and complexity.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
JR
Jesse R.
Business Owner, Doctor
Share
"Upwork is amazing!"
What do you like best about Upwork?

What's not to like? You outsource your work to a qualified individual. I've used Upwork many many times at this point for my business and every time I feel like I have no problem finding a great person to collaborate with. Most of the people I have worked with have great credentials and are very good at their work.

What do you dislike about Upwork?

It would be great if there was a video feature to meet or better ways of minimizing the difficulty of communicating your ideas. I feel that's the drawback for everyone as there may be multiple revisions. It's not something that can't be worked through. I think this could be an easy way of taking care of this issue of communication with the person you hire by having a video option and coordinate meetings to go over things in real time. Just seems like an easy fix to implement.

What problems is Upwork solving and how is that benefiting you?

Web design is probably by biggest usage here and anything with website creation. I'm self admittedly a newbie when it comes to that sort of thing and frankly I don't have the time for either. These usually carry on to other jobs as well that are related.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Alex S. avatar
Alex S.
Scala Developer, Problem Solver In Mobile Apps Development Domain
Share
"Endless opportunities for your professional growth on Upwork"
What do you like best about Upwork?

During working many years on Upwork the most I love is that there are many different people who represents many different business styles of work, vision and communication. Upwork is where you can easily find match not only in hard skills but also in soft skills, mentality and in mutual vision

What do you dislike about Upwork?

Upwork is worldwide place and it is accessible for many people. The most thing is to meet earlier disappointed people, sometimes they have had bad experience just before you and it was their first time of hiring on Upwork. So you have to be very tough to convince them that you are not a human of that kind.

What problems is Upwork solving and how is that benefiting you?

Finding projects remotely became very easy and convenient with Upwork. The system protects all parts of agreement and Upwork team has delivered the product which is really out of competition.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
Ed C. avatar
Ed C.
Internet Marketing Consultant
Share
"Upwork is an amazing portfolio builder"
What do you like best about Upwork?

Upwork is a comprehensive solution that not only provides a job board for beginning to seasoned experts in a variety of fields, but also connects experts as a community to engage and support them. Upwork also provides great support to experts as well. I would say these are the three best qualities in using Upwork.

What do you dislike about Upwork?

Upwork is a growing platform and as such they are constantly trying new features, optimizing the user experience etc. So there are times where a feature you grew accustomed to is gone or the site is inconveniently down for maintenance. However, this does not happen often and has not been detrimental to my usage on Upwork.

What problems is Upwork solving and how is that benefiting you?

There are a wide range of problems I have solved on Upwork. Even before the pandemic, I preferred to find clients online and establish my experience online as this was the primary area of my expertise. Upwork provided a central data point which allowed me to illustrate and customize my sales pitch and best qualities to potential clients in one place. This is very beneficial. Especially when you consider the time and effort it takes to rank your own website over a certain period. Upwork has also been a fair arbiter in resolving disputes with clients. They do their best to support talent looking for work on their website objectively. I've also seen a strong symbiotic relationship take place with Upwork where we are both working to improve one another in our efficiencies whether that is my feedback to them or Upwork's dedicated support for talent.

Small Business (50 or fewer emp.)
Mar 23, 2021
 Source
Overall Rating:
5.0
CA
Carlos A.
Marketing Director
Share
"Get professional help, discover the right price, and network at the speed of light."
What do you like best about Upwork?

I love the fact that Upwork allows you to know amazing professionals and get literally dozens of proposals for a project in a couple hours, no matter if the project is big or small. I have hired freelancers on graphic design, web development, wordpress, SEO, and soon will be hiring writers. Over the years that I have been using Upwork I have created a network of freelancers that I can reach out at any time and ask for help with specific projects and tasks. I've had great work results in many projects. A recent feature that I am looking forward to use is the prebuilt packages from freelancers, it may speed up my workflow in some projects, specially in the graphic design and web design field. So far, my experience with Upwork is very positive.

What do you dislike about Upwork?

I've had a couple of bad experiences with freelancers turning in incomplete work or refusing to make changes. Be sure of having good conversation before hiring and be as specific as possible with the deliverables, and the type of result you are expecting. As a client, I have been dissapointed a coulple of times, however, in retrospective, briefing could be better in both cases. US and Europe Freelancers tend to offer more quality work. I have avoided this kind of issues recently by being more careful when selecting profiles and making sure the freelancer has consistent reviews.

What problems is Upwork solving and how is that benefiting you?

Outsourcing work for which I don't need to hire additional staff. Quick projects or work that my staff is no capable of doing. I have projects that come out of the sudden and my staff is either busy, or the technical challenges of the project makes it necessary to look for external help.

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