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Upwork Freelance Platforms logo
Upwork
Connecting Freelancers and Clients
4.6
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Upwork Reviews: 4.6/5 — Highly Rated

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
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What Upwork is best for?
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What are the pros and cons of Upwork?
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
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Upwork Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 14, 2026
Upwork Freelance Platforms logo
1,829 Upwork Reviews
4.6 out of 5
Mid Market (51-1000 emp.)
Jun 29, 2022
 Source
Overall Rating:
5.0
MP
Mohip P.
Web Devloper
Share
"Awesome software for Project bidding"
What do you like best about Upwork?

Upwork software is the Best project bidding softwre

What do you dislike about Upwork?

The cost of posting bid in Upwork is too high

What problems is Upwork solving and how is that benefiting you?

Using Upwork we get awesome projects

Small Business (50 or fewer emp.)
Jun 23, 2022
 Source
Overall Rating:
5.0
Abderrahman M. avatar
Abderrahman M.
Senior Javascript Developer
Share
"Happy with Upwork"
What do you like best about Upwork?

It's a great platform to meet professionals and get your job done optimally.

What do you dislike about Upwork?

it's the best so far, among all freelancing platforms..

What problems is Upwork solving and how is that benefiting you?

through Upwork, I worked with a Marketing Agency, Copywriters, Software Developers... and more I'm very satisfied with the work done.

Small Business (50 or fewer emp.)
Jun 22, 2022
 Source
Overall Rating:
5.0
Amit C. avatar
Amit C.
Founder
Share
"An amazing platform to work on"
What do you like best about Upwork?

It's an amazing platform. It brings in a lot of opportunities for people like us. Especially it helps us to connect with like-minded folks where we can exchange synergies for business growth and self-improvements. Every new day with every new project is a big learning curve. Some of the things which are great are: a) Awesome support. b) Good quality projects c) Reasonable membership d) Easy withdrawal process. e) Good communication tools, especially in the messages module. f) Search filters are amazing. Suggestion - With the new WHT for India, we should know where the tax will reflect. I have been checking my 26-AS constantly but to date that doesn't reflect. Also, a separate report should be made available in the Agency to know how much Tax has been withheld with date filters available to download that report. This helps a big deal in our taxation.

What do you dislike about Upwork?

It's getting more inclined towards freelancers and with this, the buyers are not much inclined towards agency buyers. Now that we have our businesses running on Upwork, we face issues in this. Upwork should work something to make it with a neutral approach. We are not against the freelancer model but agencies would also be equally thought about. Upwork should bring back the Elance feature of updating the cover letter after submission. If by chance the cover letter gets submitted with some mistake, there is no way to edit it.

What problems is Upwork solving and how is that benefiting you?

We have been able to create employment with the Upwork platform and have been able to help team members by guiding them to get work. It's a good platform. Especially in the Pandemic, it has helped people earn their living when they got jobless. We also make people aware of Upwork platform and have helped them get used to it and become a freelancer by offering their services which they are good at.

Small Business (50 or fewer emp.)
Jun 22, 2022
 Source
Overall Rating:
5.0
Hitesh P. avatar
Hitesh P.
Business Owner
Share
"Upwork is excellent platform to freelance/agency work"
What do you like best about Upwork?

I worked with Upwork for many years and I got so many opportunities to build my career. I am really grateful to Upwork for this kind of platform. Many people like me build their careers with Upwork. Recommended to everyone who wants to work independently.

What do you dislike about Upwork?

Nothing to dislike. I really liked to work with Upwork as this is a really awesome platform and highly recommended to everyone.

What problems is Upwork solving and how is that benefiting you?

Every kind of problem can be solved with Upwork. if any of the clients is not responsive then they will contact them and resolve the issues. there are many lots but anything can be solved with Upwork. I really appreciate Upwork and the team.

Small Business (50 or fewer emp.)
Jun 20, 2022
 Source
Overall Rating:
5.0
CT
Chandy T.
Founder
Share
"Upwork: a Marketplace for Professional Freelancers & Clients to Connect & Cultivate Relationships"
What do you like best about Upwork?

I like how easy it is to meet new clients and having a no hassle and protected payment structures where I’m still in control of how much I charge and what kind of projects I’m willing to accept. They make freelancing and owning a business more enjoyable.

What do you dislike about Upwork?

The fees are quite high at 20%. Their conversion rate is beyond high at 12% of 12 months earnings.

What problems is Upwork solving and how is that benefiting you?

Upwork’s marketplace allows me to meet diverse, global client organizations and win contracts quickly. They cut out a big chunk of the marketing work for me, so even though I think their fees are still high at 0%, they do cut down my “unpaid” work significantly.

Small Business (50 or fewer emp.)
Jun 19, 2022
 Source
Overall Rating:
5.0
Mark L. avatar
Mark L.
Freelance Writer
Share
"Persistence is rewarded at Upwork"
What do you like best about Upwork?

I like that Upwork is flexible enough to accommodate my branding and business model. I’ve found Upwork a valuable way to maintain momentum through a difficult year.

What do you dislike about Upwork?

It takes a little time to learn the system. But it’s worth the effort.

What problems is Upwork solving and how is that benefiting you?

I’m able to adapt to workflow. If my pace of work slows down I can quickly find valuable work through the platform.

Small Business (50 or fewer emp.)
Jun 19, 2022
 Source
Overall Rating:
5.0
Charan J S. avatar
Charan J S.
Owner
Share
"Freedom to earn"
What do you like best about Upwork?

The best part is upwork help those who are a real talent. If you are good at your work and have get good feedbacks from your clients you need to worry about finding work then.

What do you dislike about Upwork?

There is nothing to dislike but one thing I would mention here is like they filter freelancer's profile they should also do something from employers as many of them are fake and wastes time and connect.

What problems is Upwork solving and how is that benefiting you?

Upwork made me get some quality clients which are also long term which is very difficult to get today.

Small Business (50 or fewer emp.)
Jun 19, 2022
 Source
Overall Rating:
5.0
JI
Joseph I.
Founder
Share
"Best Platform for finding Freelancers and Contractors"
What do you like best about Upwork?

The variety of talent available on Upwork is amazing. You'll always find people for any kind of criteria that you're looking for. Most of the people I have hired on Upwork have delivered great results in the work they did. You can find people from all backgrounds almost anywhere in the world. The platform user interface is also very intuitive and easy to use.

What do you dislike about Upwork?

In my experience, I have not seen or experienced any significant short comings that have affected my experience in using Upwork

What problems is Upwork solving and how is that benefiting you?

I am using Upwork to solve personnel challenges and scale my productivity by hiring multiple contractors to work for me

Small Business (50 or fewer emp.)
Jun 19, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I have plenty of reasons to be loyal..."
What do you like best about Upwork?

I like the vast range of projects and the availability of them. Also, the clients are great.

What do you dislike about Upwork?

While the fees ARE livable, I could always use a break here or there, but I don't feel a hurt on a weekly basis.

What problems is Upwork solving and how is that benefiting you?

Well, Upwork has helped me create three of my top-earning years in a row. All of these years have been above the poverty line. Now that I think about it, I have probably been above the poverty line for the past 7 years, thanks to Upwork.

Small Business (50 or fewer emp.)
Jun 18, 2022
 Source
Overall Rating:
5.0
Jennifer C. avatar
Jennifer C.
Social Media Manager/Freelancer
Share
"Best Place To Grow Your Business"
What do you like best about Upwork?

I’ve been working with Upwork for years. I’ve been through their whole transition from Odesk, Elance to Upwork. I love the ability to search different clients and jobs. The phone feature which wasn’t always available for mobile. Just the overall ability to grow my business.

What do you dislike about Upwork?

The tracker. It’s super slow and glitchy and you can’t use it on your iPad or iPhone

What problems is Upwork solving and how is that benefiting you?

No problems.