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Upwork Freelance Platforms logo
Upwork
Connecting Freelancers and Clients
4.6
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
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Ask Questions about Upwork
What Upwork is best for?
How does Upwork compare to Toptal?
What are the pros and cons of Upwork?
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
Upwork video thumbnail
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Upwork 1
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Upwork 4
Upwork Screenshots
Upwork screenshot 1
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 31, 2026
Upwork Freelance Platforms logo
1,829 Upwork Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Jun 17, 2022
 Source
Overall Rating:
5.0
Steve O. avatar
Steve O.
Sales & Marketing, Marketing Strategy, And Copywriter
Share
"Cooywriter"
What do you like best about Upwork?

The payment protection Upwork provides .

What do you dislike about Upwork?

The Inabilty to filter open assignments.

What problems is Upwork solving and how is that benefiting you?

Locating freelance opportunities.

Small Business (50 or fewer emp.)
Jun 17, 2022
 Source
Overall Rating:
5.0
Titas G. avatar
Titas G.
Freelance Web Developer
Share
"I like this platform so much, It's is professional network connect freelancer with their clients"
What do you like best about Upwork?

Their platform, policy, clients all are well organized

What do you dislike about Upwork?

theirs connect cost, too much costly their connect. because some project required 2 to 6 connect

What problems is Upwork solving and how is that benefiting you?

Their customer support team help us most to solve the problem

Small Business (50 or fewer emp.)
Jun 17, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Highly recommended"
What do you like best about Upwork?

All genuine clients and friendly policies

What do you dislike about Upwork?

Needs to purchase connects when needed..

What problems is Upwork solving and how is that benefiting you?

I reached to them for account and client related query, they helped almost all time. I'm pretty much satisfied with there resolutions

Small Business (50 or fewer emp.)
Apr 27, 2022
 Source
Overall Rating:
5.0
Miral G. avatar
Miral G.
Founder
Share
"Best freelancing portal for freelancers"
What do you like best about Upwork?

The Upwork is best because it will take only 20% from the first 500$ you have to earn from a particular client, then the next 500$ to 10000$ will charge 10% and after that, it will only charge 5%. and it is totally reliable fees. They give 10 free connections each month and give 10 connections each time when your proposal is accepted by clients. it provide tracker and hourly contracts which is not available on other platforms.

What do you dislike about Upwork?

Connects are costly but if you are earning enough from Freelancing then you can afford it. As a beginner, it might be costly to buy 1 connection at 10 rupees, because some jobs require 6 connections.

What problems is Upwork solving and how is that benefiting you?

Upwork takes 14 days for clearance of the amount but we can withdraw it immediately to the bank account without any third party. and it takes very less time. Nowadays we have heard some cases related to bank fraud but not sure if it's 100% true or not. because I never face the issue of payments or withdrawals.

Small Business (50 or fewer emp.)
Apr 04, 2022
 Source
Overall Rating:
5.0
PL
Pieter L.
Founder
Share
"Great outsourcing!"
What do you like best about Upwork?

Quick and easy to get someone who can do a particular job for you that you do not have time or skills to do.

What do you dislike about Upwork?

Being from South Africa, hourly rates are more expensive compared to local (South African) people. So you need to adjust your budget a bit.

What problems is Upwork solving and how is that benefiting you?

I have a skill shortage which Upwork helps me solve. So the value is that I can quickly and easily get someone from Upwork to help me with those specific jobs.

Mid Market (51-1000 emp.)
Mar 29, 2022
 Source
Overall Rating:
5.0
RC
Richard C.
Product & Catalog Administrator
Share
"Upwork freelancers are invaluable to our small business"
What do you like best about Upwork?

The freelancers we've worked with have allowed us to put the assets we used to spend on a full-time employee to other uses.

What do you dislike about Upwork?

The only issue is our favorite freelancers are so busy sometimes they have a hard time fitting us into their schedule when we need their expertise.

What problems is Upwork solving and how is that benefiting you?

Upwork has connected us with people who can accomplish needed tasks without the expense of a full-time employee. Paying freelancers for hourly work on an as-needed basis has been a real boon to our small company.

Enterprise (> 1000 emp.)
Mar 26, 2022
 Source
Overall Rating:
5.0
Abhishek S. avatar
Abhishek S.
Lead
Share
"Upwork is best freelancing platform at present"
What do you like best about Upwork?

It is the most popular freelancing platform, which huge resources, variety of skills with every price range. Customer support is very good and our payment is protected.

What do you dislike about Upwork?

Very competitive, so sometimes cheap and less worthy freelancers get the contract over expensive and more worthy guys. Upwork should have an evaluation system for freelancers. I still need to go through profiles, read all feedbacks and figure out if this freelancer will suit my job or not.

What problems is Upwork solving and how is that benefiting you?

We can see multiple skills and choose from them, which will suit our job. We have enough control over the workload. We don't need to hire a permanent resource for just a part of job and that too in our agreed/required budget limits.

Small Business (50 or fewer emp.)
Mar 25, 2022
 Source
Overall Rating:
5.0
Paras R. avatar
Paras R.
.
Share
"Very good place for freelancers. The payment system is one of the best."
What do you like best about Upwork?

Free to choose the projects. Can say no to the task that is not interesting or no learning involved. Very good platform to get reputed international clients. It is a good platform for clients as well. Sometimes the task is completed at a fraction of the price that would otherwise be required to be paid if done in another way. You can find freelancers with almost every skill here. Upwork customer care is great. Your problem is usually solved instantly.

What do you dislike about Upwork?

I like everything. There is nothing here that I dislike. But can be still better if there are some positive changes in the feedback system. Usually, a contractor is reluctant to accept a contract from a new client. Also, so that clients and contractors can communicate via mobile, it would be great if the calling facility is provided in the app itself.

What problems is Upwork solving and how is that benefiting you?

I am getting a lot of new clients on Upwork. It has made the task of getting new work very easy. I need not do any marketing or advertising to get new projects. Also, the app is very good. I can go through new contracts or reply to invites when I am outside.

Mid Market (51-1000 emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Upwork is the best"
What do you like best about Upwork?

Easy to use and understand, can find the price that works for you

What do you dislike about Upwork?

was slightly difficult to invite coworkers to existing account

What problems is Upwork solving and how is that benefiting you?

we are able to use freelancers who are experts in their field (i.e. video creation) without having an internal resource

Small Business (50 or fewer emp.)
Mar 23, 2022
 Source
Overall Rating:
5.0
DS
Denise S.
Operations Director
Share
"Upwork is a great tool to find all kinds of project work and more!"
What do you like best about Upwork?

I can search for exactly what I need, for the budget I have in mind. I have even found long-term relationships with many contractors. Communication is awesome as well.

What do you dislike about Upwork?

Sometimes it gets confusing how to pay the contracts.

What problems is Upwork solving and how is that benefiting you?

I have not really run into many problems. The benefits are finding great people to work on various short and long-term projects from financial to graphics.