Visme Reviews: 4.6/5 — Highly Rated

I recently had the opportunity to try out Visme, a software that promised to simplify my marketing efforts with its turnkey approach and compelling features in the Pro package. Initially, I was enticed by the great marketing and the impressive array of tools, such as the 'Brand Kit,' video and GIF creation, and a wide selection of templates for infographics, brochures, presentations, and more. The software did an excellent job of showcasing branded templates being effortlessly created, and the variety of templates available seemed endless. This gave me high hopes for the Pro package, as it appeared to be well worth the investment.

My enthusiasm from Visme marketing quickly turned into great disappointment after I purchased the non-refundable Pro package. To my surprise, it was essentially identical to the free version, with the all-important 'Brand Kit' section largely non-functional. Despite being advertised as a feature of the Pro package, it simply did not work as expected. In an attempt to resolve the issue, I reached out to the support team. Their initial suggestion was to log out, clear my cache, and try using multiple browsers, including Chrome. Oddly enough, Chrome was already my preferred browser, so this advice seemed redundant. When the issue persisted, I informed support that the branded templates were not being generated, even though they had already been created during the conversion to the Pro account. Their response was unexpected: I was informed that the templates could only be generated by running an automatic branding tool based on a website URL. We followed this process, but Visme only correctly identified our logo while getting the brand colors and fonts completely wrong. Despite this incorrect information, the branded templates still failed to populate. Frustratingly, after spending two hours troubleshooting in Visme, it became apparent that the Pro account, for which we had prepaid for a year, simply did not work. Upon requesting a refund, we were met with a disappointing response: there were no refunds, regardless of the software's functionality or lack thereof. Seeking guidance, we turned to the tutorials provided by Visme, hoping to find a solution. Unfortunately, we encountered the same issues again. The in-app tutorial even got stuck at a certain step and would not progress, even after following the recommended log out and reset instructions. The following day, after yet another failed attempt at setting up the brand, we politely requested a refund for our pre-paid annual access. Once again, our request was denied. This experience left us genuinely concerned about Visme's misrepresentation of their system's capabilities and their lack of willingness to provide a reasonable refund when their software failed to work as advertised, despite our best efforts. While Visme may have garnered positive reviews from other users, my own experience was far from pleasant. The lack of functionality, the unsatisfactory support, and the strict enforcement of a no-refund policy left a sour taste in my mouth. I urge potential buyers to approach with caution, as the system's capabilities may not live up to the enticing promises made by Visme's marketing materials.

It's not solving our problems as it doesn't work per the feedback on what's not working. We tried numerous attempts to get the Pro account to work and it just wouldn't with no useful help from support.

The website works well in designing nice graphics - I did well by beginning with a pre-made template which was aesthetic, and modifying it. The UI was generally intuitive, fast and looked good.

There is no option to download a project for the free version of the software. In any format. So although "80% of the functionality is free", you literally cannot download the work you've done when it's completed.

Effectively communicating with different parties using powerful graphical reports of events we are running. The goal for this is to help us keep collaborators in the loop.

Much easier to use for creating an animated slide deck than PowerPoint alone. You can download your slide deck as HTML and then present it live. That part of the visme product is fast and clean.

There is no way to download your "presenter studio" recorded presentation for editing. You can only embed the studio presentation, as-is, with no editing. That is not ideal for anyone creating courses, since there's no way to edit or upload your presentation into another platform, such as teachable or samcart. Also, no refunds, as I learned when I discussed the lack of notification about this problem with visme customer service. Their answer was no, despite having just purchased the product. More detail about what I tried... I found no easy way to record an editable presentation with audio from within visme. The only 2 options for making an editable voice recording are: 1. You can record an audio file for each slide separately, then attach the audio to each slide individually before downloading your presentation. That is extremely cumbersome for a large presentation. 2. You can download your presentation in HTML5 from visme (which retains the animations, but no audio), then use something like Camtasia to record your screen while narrating your audio. That method generated some fuzziness to the slides instead of the crisp slides originally designed in visme. 3. You can download the slides into PowerPoint from visme, then record your presentation from there, but you lose many of the animations that make visme a nice product. You're back to mostly static slides. So essentially, visme is good for building animated slide decks for live delivery, where you can scroll through your slides on a screen while you talk, but there's no internal, native way to save that recording for later editing.

I wanted an easy, fast way to record and edit my course content. Visme seemed to solve that problem when I previewed it, but after purchasing, I realized it didn't fulfill that need.

The right idea about codeless data visualisation

Not slick enough, not customisable enough, not complex enough.

Data visualisation with interactive charts.

Simplicity, Creativeness, User Interface

The Customer Service, The Managers, Inconsiderate Policies - "A non consumercentric approach to business"

Saves time thats all. Good for a rushed job.

That it was marketed in such a way that I thought it would meet my needs and look great doing it - but Visme is VERY limited in capabilities all the way around. Voice overs - terrible process. Stock photos and templates - absolutely painful to look at 90% of them.

Most everything once I actually paid the premium price to start using it. The templates were a disappointment for my needs (9 different projects in 6 different industries. Google presentation software and select anything EXCEPT Visme and you'll be happier.

THere is no benefit to using Visme - especially if you are paying for the "premium" upgraded account. SO limiting in so many ways. The marketing team sure did a great job making VIsme look like a must have shiny object, however it is more like a lump of coal unfortunately.

The designs were nice and simple to use.

I selected the one-month premium and paid $60. A month later they automatically charged me and refused to refund me.

I just wanted to make a nice presentation.

Nothing, its full with bugs, the support answer before you do your payment and than just block your account.

I write this with hope to protect other people, who may try this software. Visme are scammers! They provide a service, that can be done with better quality with Adobe After Effect for smaller amount and without bugs. When I paid only for one month, I couldn’t understand that there’s no option to NOT save your credit card in there’s system and every month they took money directly from my credit card without notice and my permission. I understood this too late, when all of my saved money were taken! I am unemployed and asked them for refund, but they never answered and blocked my account!

No benefits, for me Adobe After Effect is better, cheaper and will never stole your money!

Nothing, after having experience with their customer service, there is a 0 willing to use it at all.

This is the worst company and worst customer service ever experienced. After I have discovered that to cooperate each team member has to purchase its own subscription, I have tried to cancel purchase. I wrote around 10 emails - with zero support and the only thing seems to be reasonable is to report to the bank that it is fraudulent service. The support from the customer service is 0. My story is very similar to the one posted by the designer on Trustpilot site. However, the fee I have paid was for the year, and I have tried to cancel it on the same day. It is miserable that the company is trying to make money through improper business culture and misleading statements.

There are no benefits, since company simply has misleading statements and customer service is not supportive.

The templates are fun and far better for my needs than similar products. It's also relatively easy to use, though the font options are very limited.

Everything else. It sounds extreme, but it feels extreme. It's one of the most frustrating products I've ever worked with. * Undo has no consistency. If I move something, the undo MAY or MAY NOT move it back to its original location. If you undo the text, it may or may actually delete the whole thing. * Adding a templated block is actually impossible. There are no options that aren't premium, but you also can't exit out of it (at least in Chrome). * There's no REDO option. Because undo works so terribly, there's also not an option to redo the change. * It's difficult to clear the board and start over on a clean version of a template. I've had to fight with it for about 10 minutes before it finally did it. * I could go on, but I'll throw this out there: Keyboard short cuts are very inconsistent in working. You're better off just not using it at all.

I was looking for a way to make a chart-based infographic. Visme had the best ready-to-go templates I could edit to my needs. However, the issues were just too overwhelming.