WebinarNinja Reviews & Product Details

One of the only webinar providers to offer Webinar Series - we were excited to use this for our webinar series. Unfortunately due to major technical issues we had to cancel the webinar series after just one successful webinar.

Huge technical problems, poor customer support & they scheduled planned maintenance when our webinar was meant to go live and never told us, couldn't help us move the date/time (without just under 1,000 people needing to re-opt in) and even emailed all out attendees during maintenance saying the webinar was an hour away, on soon etc which sent all our customers to error links, a platform full of errors and us unable to launch the webinar. Terrible software.

Was looking for Webinar Series software - WebinarNinja did not solve this and do not offer a good product.

The software is easy and simple to learn and work with. Also, the email system it has makes the process of the webinar easier.

There are some crucial bugs in the software. - As the presenter, if you try to enter the studio 1 second after the time of the scheduled webinar, or something goes wrong with the internet and you have to enter the software again, the system blocks you out, while the viewers can still enter. So, you simply can't present, can't talk to people saying that you can't enter even, and you cant make a new webinar link while the time of the current webinar is not finished. - Issues and bugs with uploading cover image. - Issues with statistical analysis. Not all my webinars show the numbers. - changing plan of the subscription might get blocked somehow, and you need help to resolve it.

reaching to people easier.

Price Lower Then Zoom webinar, ease to use for recorded or pre recorded webinar setting, possible complete customization on registration and thanks note. Very GOOD ADVERTISING from the founder to convince user to sign in and use the platform - or false advertising??? Quick respond from customer service and very good at saying apology but they can not give real solution to you. They will offer waiver as compensation since its at no extra cost to them but the damages were done for.

Lack of stability at the host and viewer for LIVE webinar. Server problem causing host and viewers detected as multiple connections and causing unintended auto rejection. Possible complain and lost of viewer and disastrous LIVE webinar because as a Host you could not enter the studio nor broadcast the LIVE webinar. Statistics were not helpful, you can not see how many of the attendees were actually attended the full webinar or when they leave. I ask for refund but all they can say is ..."our refund policy does not allow me to refund you following our terms. Your subscription is paid in advance and you do have access to your plan until the end of the billing period."

The platform actually did not solve any problem but bring problem to us in term of lost of reputation and lost of confidence from our customers. We tried multiple broadcast to make sure our live event did not have any problem but at the end on the last minute the problem is on their side with no solution what so ever.

I like the tool and how user friendly it is.

I have had a terrible experience with their support team. First, they downgraded my account o basic account by mistake, as a result, I could not host a webinar that was arranged 3 weeks prior. When I reached out on their chat box my message was read but no one did anything. I ended up having to cancel the webinar. 4 days later I am still waiting.

Using it to host webinars for my clients.

The platform is relatively easy to use and noob-friendly. Connection is also good (when it works and when people actually manage to join). But please, read the next part of the review.

Working for a company with a pretty big client base myself, I understand that issues come up and mistakes happen. This is where the support of a company comes in play. In case of Webinar ninja however, it didn't. They pushed a backend update without notifying the users in any way, which caused registration links to be non-functional and 75% of the participants being unable to join. Sh!t happens I guess? Of course it does. My issue however is that their support is absolutely non-existant. They answer once a day, and for the last 48 hours their replies were like "all looks fine to us", or "could you please refresh and look again"? Stay away unless you carry a lucky charm. Because if something goes wrong, you are on your own. A disappointed client, which paid their most expensive package available.

I needed a platform for webinars. It did the job when it worked.

NOTHING. Seriously. Maybe the price but then again, it turned out to not be worth it since it junked out on us at the start of a webinar when we needed them to be reliable.

They failed during our webinar - our biggest webinar we've ever had and cost us THOUSANDS in sales when the video nor audio would work and it took us 25 minutes to find a workaround to get things going - by that time everyone was gone.

We started using them for webianars, as they seemed to have good options for both live and evergreen webinars. But now? None . they just created more problems for us. Switching ASAP

The design is nice. They're good at selling the product on their website. Some of the features are good.

They oversell the product. There are a lot of bugs and issues with their software (can’t watch webinars on mobile, can’t upload videos, stats are barely there, syncing with MailChimp barely works, etc). Their support staff is good at apologies, but the product is really incomplete and they charged me without giving any warning and then pointed to a no-refund policy mentioned in their terms & conditions. The support team got aggressive when I asked for a refund, and they never helped me there. In the end, I got no value out of their product and they scammed me out of $49.

I was trying to run automated webinars.

Costumer Service is very good. They are very careful in geting in contact with you quickly.

Everything has been very good with WN and their upgrade to WN6 will be better.

Course platform.

Simple to use Loads of additional features

Some of the in webinar controls are confusing

Ease of running webinars without lots of setup and config. Able to run more webinars and offer improved experience

I like the email templates that are built in so I don't have to worry a ton about integrations with a separate email provider.

I'd love to see more feminine-looking sign-up pages

Webinar ninja lets me do webinars without having to do a lot of tech stuff in the background. It's been great for list building and serving my audience

Their effort to make it a super experience again. The features I have explored work smoothly and it is a pleasure to work in WebinarNinja again. Too many new features to mention. Well done to the hardworking team and co-founder Omar.

One or two small things that need attention.

A big issue for me is follow-up. WebinarNinja solves this problem 100% with follow-up emails that I can customize.

We used webinar ninja for a few months for a campaign to interact with clients and talk about insurance issues. It was very useful and we shared the webinars as a series afterwards.

If you dont need live interaction, youtube is a better option

The live interaction with clients. It is a good tool if youre trying to teach something online so that the other party can ask questions and you answer them live.

The software is simple and does a few basic webinar functions. That's it. Read on to hear why this company is a scam.

This company steals money from people. Stay away. Their business model is to prey on people with free trials and charge you thousands of dollars with a 'no refunds for any reason policy' due to a scammy auto-renewal. Their customer service is a joke and will patronize you, saying they can't because the policy says no, and try to sell you on using their software again despite saying it did not have basic features you need and that you were never going to use it, and not providing any confidence that they are good people worth working with. Their rep, Anna, would be fired at any normal company for suggesting that someone should pay thousands of dollars among their personal budget for the year for a service they have never used. Maybe this company will give her a raise for stealing money from someone, just as they've directed her to?

Should be more like what problems have I realized, like being virtually mugged by a corporation. Benefits: Realizing that you should read reviews before even considering a free trial, regardless of if you are interested in using the product. I would've seen the countless other reviews confirming that this company steals money from people.

The different types of webinars that you can do - prerecorded with live intro, hybrids. Plus brand of registration page and integrations.

So many tech issues - video stopped playing during the webinar. Replay still not available after 48 hrs post-webinar. Settings saved as default don't copy across future webinars.

being able to pre-record and do a live intro which not all platforms offer. And automated emails are helpful too.

Nothing, slow beta service, with lots of bugs.

We had to switch back to Zoom because the service simple does not work! It is still a beta service, customers simply can not connect to the webinar because of server errors. Many functions does not work on the web interface. The service is very very slow. We tried to reach customer service before the webinar start, but no answer. Of course they did not pay back the monthly fee.

Webinar for 100 customer, it could not solve our problem because of system bugs.

The webinar setup and customization is easy. That's all.

1. If a lead puts a space at the end of their email when registering, they get an error message/don't get registered. That's fairly fickle. Who knows how many leads are lost because of this little problem. 2. After they did an "update" the week of 01/18/2021.... - They gave NO WARNING that their platform would be unusable during this time. - I spent hundreds on ads, when I went live no one could access the webinar. - The email notifications could not be accessed or turned off - No access to registration embed forms - Customer service wouldn't respond for HOURS - I asked for a refund of the last month ($99), and to cancel my subscription. - The Customer Service Manager CJ left my requests on read, and refused to answer me. DO NOT USE THIS PLATFORM!

I'm currently doing live webinars, and WebinarNinja is one of the few that seemed available, user friendly, and a decent monthly subscription fee

1 customer support agent tried his best to answer all questions.

Their product simply doesn't work. The analytics do not work. The video upload doesn't work. The registration pages break. It doesn't integrate with Active Campaign easily at all. People who registered and people who attended your webinar are considered the same. On top of that, they automatically charge your card for an ANNUAL plan after your trial period ends and aren't able to issue refunds within the first 30 days. I tried everything I could to work with webinar ninja, but they simply suck...and they know they suck, and this is why they don't issue refunds.

They are "looking into" fixing their analytics functions and "looking into" fixing their integration with active campaign.