WebinarNinja Reviews & Product Details

The software is easy and simple to learn and work with. Also, the email system it has makes the process of the webinar easier.

There are some crucial bugs in the software. - As the presenter, if you try to enter the studio 1 second after the time of the scheduled webinar, or something goes wrong with the internet and you have to enter the software again, the system blocks you out, while the viewers can still enter. So, you simply can't present, can't talk to people saying that you can't enter even, and you cant make a new webinar link while the time of the current webinar is not finished. - Issues and bugs with uploading cover image. - Issues with statistical analysis. Not all my webinars show the numbers. - changing plan of the subscription might get blocked somehow, and you need help to resolve it.

reaching to people easier.

Price Lower Then Zoom webinar, ease to use for recorded or pre recorded webinar setting, possible complete customization on registration and thanks note. Very GOOD ADVERTISING from the founder to convince user to sign in and use the platform - or false advertising??? Quick respond from customer service and very good at saying apology but they can not give real solution to you. They will offer waiver as compensation since its at no extra cost to them but the damages were done for.

Lack of stability at the host and viewer for LIVE webinar. Server problem causing host and viewers detected as multiple connections and causing unintended auto rejection. Possible complain and lost of viewer and disastrous LIVE webinar because as a Host you could not enter the studio nor broadcast the LIVE webinar. Statistics were not helpful, you can not see how many of the attendees were actually attended the full webinar or when they leave. I ask for refund but all they can say is ..."our refund policy does not allow me to refund you following our terms. Your subscription is paid in advance and you do have access to your plan until the end of the billing period."

The platform actually did not solve any problem but bring problem to us in term of lost of reputation and lost of confidence from our customers. We tried multiple broadcast to make sure our live event did not have any problem but at the end on the last minute the problem is on their side with no solution what so ever.

1 customer support agent tried his best to answer all questions.

Their product simply doesn't work. The analytics do not work. The video upload doesn't work. The registration pages break. It doesn't integrate with Active Campaign easily at all. People who registered and people who attended your webinar are considered the same. On top of that, they automatically charge your card for an ANNUAL plan after your trial period ends and aren't able to issue refunds within the first 30 days. I tried everything I could to work with webinar ninja, but they simply suck...and they know they suck, and this is why they don't issue refunds.

They are "looking into" fixing their analytics functions and "looking into" fixing their integration with active campaign.

I like the tool and how user friendly it is.

I have had a terrible experience with their support team. First, they downgraded my account o basic account by mistake, as a result, I could not host a webinar that was arranged 3 weeks prior. When I reached out on their chat box my message was read but no one did anything. I ended up having to cancel the webinar. 4 days later I am still waiting.

Using it to host webinars for my clients.

The platform is relatively easy to use and noob-friendly. Connection is also good (when it works and when people actually manage to join). But please, read the next part of the review.

Working for a company with a pretty big client base myself, I understand that issues come up and mistakes happen. This is where the support of a company comes in play. In case of Webinar ninja however, it didn't. They pushed a backend update without notifying the users in any way, which caused registration links to be non-functional and 75% of the participants being unable to join. Sh!t happens I guess? Of course it does. My issue however is that their support is absolutely non-existant. They answer once a day, and for the last 48 hours their replies were like "all looks fine to us", or "could you please refresh and look again"? Stay away unless you carry a lucky charm. Because if something goes wrong, you are on your own. A disappointed client, which paid their most expensive package available.

I needed a platform for webinars. It did the job when it worked.

NOTHING. Seriously. Maybe the price but then again, it turned out to not be worth it since it junked out on us at the start of a webinar when we needed them to be reliable.

They failed during our webinar - our biggest webinar we've ever had and cost us THOUSANDS in sales when the video nor audio would work and it took us 25 minutes to find a workaround to get things going - by that time everyone was gone.

We started using them for webianars, as they seemed to have good options for both live and evergreen webinars. But now? None . they just created more problems for us. Switching ASAP

The design is nice. They're good at selling the product on their website. Some of the features are good.

They oversell the product. There are a lot of bugs and issues with their software (can’t watch webinars on mobile, can’t upload videos, stats are barely there, syncing with MailChimp barely works, etc). Their support staff is good at apologies, but the product is really incomplete and they charged me without giving any warning and then pointed to a no-refund policy mentioned in their terms & conditions. The support team got aggressive when I asked for a refund, and they never helped me there. In the end, I got no value out of their product and they scammed me out of $49.

I was trying to run automated webinars.