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WhatCounts Reviews & Product Details
WhatCounts is an email service provider backed by full-service technology and a full-service agency. Their mission is to help businesses drive more revenue for companies they work with by leveraging our email experts and email marketing platform. WhatCounts also provides data management, software, and services to marketers seeking to deliver smart personalized digital messages to their target audiences.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare WhatCounts with other popular tools in the same category.
The product is easy to use and it works with other platfoms
Would like more tutorials about the product
Organizational problems.
It's very robust...reporting is excellent.
Not easy to master! The product is not intuitive.
Email marketing issues...better A/B testing
Has a wide variety of targeting and segmenting abilities.
Not intuitive at all. Way over thought: takes many clicks to do simple tasks. Seems to use general email terms incorrectly so difficult to find what you are looking for. Expensive.
Marketing to opt in list. No benefits realized, only costs.
It has decent analytics and the ability to do A/B testing.
We use this service to send out our e-mail alerts. It has all of the common benefits of your average e-mail blast provider -- analytics, a/b testing -- but many drawbacks as well. The interface is clunky and unintuitive. We frequently lose work because it crashes and doesn't have any auto-save mechanisms. The response time for support tickets is, to put it charitably, variable. It can't be used in multiple tabs. Last month they managed to get blacklisted by Google which meant our users were told they were getting malware. After one particularly egregious customer service failure I was contacted by a VP who promised to listen to how they could improve, but after a few rounds of phone tag he disappeared and hasn't replied to my subsequent emails.
We use it to send out e-mails to paying subscribers.