Zoho Workplace Reviews & Product Details
Zoho Workplace is a digital workspace platform that helps centralize workspaces, simplify file sharing, and streamline team communication. Thanks to its unified dashboard, Zoho Workplace brings all your office work and collaboration to a single place while the AI-powered smart assistant, Zia, helps users find what they need efficiently. That platform is also accessible via a mobile app.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation, Videos, Webinars |
| Languages | English |
Compare Zoho Workplace with other popular tools in the same category.
Ability to customize text, post GIFs, reply on a specific comment. It has improved greatly over the past 6 months
Can't link it to Zoho CRM, so you have to open it separately.
When we post questions on Connect, it's beneficial that everyone sees them and sees the answer as opposed to someone asking that question via email. It's solving the problem of how we can build our institutional knowledge when everyone has the opportunity to answer the question as well - we can get different perspectives from different business units.
Before using Zoho Connect, we stored a lot of our company manuals on a Mediawiki. One of the most significant improvements we saw in Connect over the wiki was how easy it was for users to create their content. Mediawiki used markdown at the time, which wasn't intuitive for the uninitiated. Connect was included in our Zoho One package, so switching over to it didn't require a lot of extra work.
We utilized Zoho Connect for about two years before nearly abandoning it for Microsoft Teams. Connect didn't offer our users the persistence and the organizational tools that we can get from Teams. In the end, we found Connect very difficult to navigate and often directed users to search for specific keywords to access an article rather than navigate groups and books. Connect doesn't offer revision or change tracking, which is critical in managing company manuals where multiple users provide input. While the authoring system was better than markup, we still found it difficult to make good looking articles with the tools for creating lists, inserting images, and controlling text positioning to be very limited. Further, there's no real extensibility within Connect so you can't add much beyond static media to an article.
We needed a place to store company manuals that were easy for all users to access no matter where they were.
