Adobe Experience Manager vs Freshdesk
Take a look at how Adobe Experience Manager and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Adobe Experience Manager scores 4.0 out of 5 from 270 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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At a Glance
Overview
Adobe Experience Manager is a cloud-based content management solution to help businesses create websites, mobile applications, and web forms. The AI-enabled platform lets content creators create, manage, and deliver marketing content to customers using machine learning algorithms. Additionally, i... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
20.37%
Mid Market
28.52%
Enterprise
51.11%
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
20
- Acquire.io
- Adobe Audience Manager
- Adobe Commerce
- Adobe Connect
- Adobe Creative Cloud
- Adobe InDesign
- Adobe Learning Manager
- Adobe Target
- Adobe Workfront
- AliveChat
- AppSumo
- Appy Pie
- Avast Business Antivirus
- Better Stack
- Bloomreach Commerce Experience Cloud
- Brightcove
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- Contently
- Contentsquare (Clicktale)
- Creatio
- Datadog
- Deskxpand
- Domain.com
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Helpshift
- Hootsuite
- HostWP.io
- HubSpot
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Mailture
- Managed Server Hosting
- MeisterTask
- MongoDB
- Mura CMS
- Network Solutions
- Nimble
- Rewind AI
- Ring Central
- RingCentral MVP
- Seismic
- Siteimprove
- Skuid
- Smartsheet
- Supportbench
- Textmetrics
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WooCommerce
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Workplace
- noCRM.io
Total integrations:
53
- Acquire.io
- Adobe Audience Manager
- Adobe Commerce
- Adobe Connect
- Adobe Creative Cloud
- Adobe InDesign
- Adobe Learning Manager
- Adobe Target
- Adobe Workfront
- AliveChat
- AppSumo
- Appy Pie
- Avast Business Antivirus
- Better Stack
- Bloomreach Commerce Experience Cloud
- Brightcove
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- Contently
- Contentsquare (Clicktale)
- Creatio
- Datadog
- Deskxpand
- Domain.com
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Helpshift
- Hootsuite
- HostWP.io
- HubSpot
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Mailture
- Managed Server Hosting
- MeisterTask
- MongoDB
- Mura CMS
- Network Solutions
- Nimble
- Rewind AI
- Ring Central
- RingCentral MVP
- Seismic
- Siteimprove
- Skuid
- Smartsheet
- Supportbench
- Textmetrics
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WooCommerce
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Workplace
- noCRM.io
Top Alternatives
Categories
Common categories include: Customer Communications Management Software.
Company Details
- By Adobe
- Located in San Jose, CA
- Founded in 1982
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
