Agile CRM vs Zendesk Support Suite
Take a look at how
Agile CRM
and
Zendesk Support Suite
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Agile CRM
scores
4.1
out of 5 from
344
reviews, while
Zendesk Support Suite
has been rated
4.3
out of 5 from
5770
reviews.
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Methodology
Zendesk Support Suite
4.3
( 5,770 )
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At a Glance
Overview
Agile CRM is a popular customer relationship platform that was built for small to medium sized organization. The software is best known for its ability to seamlessly integrate sales, service, marketing, social media and other engagement channels to offer a centralized, cloud-based hub that delive... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Starter
$8.99
/ month
Starter
$8.99
/ month
Regular
$29.99
/ month
Enterprise
$47.99
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
- Free plan for up to 10 users
- Cloud-based environment for quick scaling
- Multi-cloud chat windows
- Workflow automation and easy data entry
- Extensive customer support
- Only available in English
- Not suitable for on-premises deployment
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
79.07%
Mid Market
14.83%
Enterprise
6.1%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
16
- Aircall
- Amazon SES
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickDesk
- ClickUp
- Clockify
- CloudTalk
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- FreshBooks
- Freshdesk
- FullContact
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Forms
- Harvest
- Help Scout
- Helpdesk
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- LiveHelpNow
- Lucidchart
- Microsoft Excel
- Microsoft Exchange
- Microsoft Teams
- Miro
- OneDrive
- Pinecone
- Pipedrive
- Plivo
- RescueTime
- Shopify
- Slack
- Smartsheet
- Smith.ai Live Website Chat
- Stripe
- SugarCRM
- SupportBee
- SurveyMonkey
- SysTools IMAP Migration Tool
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- UserVoice
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
- n8n
Total integrations:
60
- Aircall
- Amazon SES
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickDesk
- ClickUp
- Clockify
- CloudTalk
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- FreshBooks
- Freshdesk
- FullContact
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Forms
- Harvest
- Help Scout
- Helpdesk
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- LiveHelpNow
- Lucidchart
- Microsoft Excel
- Microsoft Exchange
- Microsoft Teams
- Miro
- OneDrive
- Pinecone
- Pipedrive
- Plivo
- RescueTime
- Shopify
- Slack
- Smartsheet
- Smith.ai Live Website Chat
- Stripe
- SugarCRM
- SupportBee
- SurveyMonkey
- SysTools IMAP Migration Tool
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- UserVoice
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
- n8n
Top Alternatives
Categories
Common categories include: Help Desk Software and Live Chat Software.
Company Details
- By Agile CRM
- Located in Plano, Texas, United States
- Founded in 2013
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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