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Methodology
Help Scout
4.4
( 401 )
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At a Glance
Overview
EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Pros and Cons
- 'Robust ‘free forever’ plan
- All-in-One approach to CRM, with live chat, forms and landing page tools
- Great automation capabilities
- Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
- Interface is not the most intuitive at times
- Onboarding process could be improved
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
15
- Agile CRM
- CallHippo
- Close
- CloudTalk
- DocuSign
- Gmail
- Google Calendar
- Google Workspace
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- JustCall
- Kinsta
- OnePageCRM
- PandaDoc
- PartnerStack
- Plivo
- Postmark
- Provide Support Live Chat
- Shopify
- Stripe
- SurveyMonkey
- Testimonial
- Twilio
- Zapier
- Zowie
Total integrations:
13
- Agile CRM
- CallHippo
- Close
- CloudTalk
- DocuSign
- Gmail
- Google Calendar
- Google Workspace
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- JustCall
- Kinsta
- OnePageCRM
- PandaDoc
- PartnerStack
- Plivo
- Postmark
- Provide Support Live Chat
- Shopify
- Stripe
- SurveyMonkey
- Testimonial
- Twilio
- Zapier
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By EngageBay Inc.
- Located in Tracy, California, United States
- Founded in 2017
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
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