EngageBay vs Helpdesk

Take a look at how EngageBay and Helpdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. EngageBay scores 4.6 out of 5 from 216 reviews, while Helpdesk has been rated 4.6 out of 5 from 30 reviews.
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EngageBay Logo

EngageBay

4.6
(216)
Helpdesk Logo

Helpdesk

4.6
(30)
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At a Glance
EngageBay Logo
EngageBay
Starting at:
$12.74/month
Helpdesk Logo
Helpdesk
Pricing not provided by vendor
Overview
EngageBay Logo
EngageBay
EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
EngageBay - EngageBay Homepage
View 5 images
EngageBay Screenshots
EngageBay Homepage
EngageBay Homepage
EngageBay screenshot 2
EngageBay screenshot 3
EngageBay screenshot 4
EngageBay screenshot 5
Helpdesk Logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpdesk - Helpdesk Homepage
View 1 images
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
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Pricing
EngageBay Logo
EngageBay
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
See all pricing
Helpdesk Logo
Helpdesk
No pricing information available
Pros and Cons
EngageBay Logo
EngageBay
Pros
  • 'Robust ‘free forever’ plan
  • All-in-One approach to CRM, with live chat, forms and landing page tools
  • Great automation capabilities
  • Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
Cons
  • Interface is not the most intuitive at times
  • Onboarding process could be improved
Helpdesk Logo
Helpdesk
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
EngageBay Logo
EngageBay
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Helpdesk Logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Deployment
EngageBay Logo
EngageBay
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpdesk Logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
EngageBay Logo
EngageBay
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Helpdesk Logo
Helpdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
EngageBay Logo
EngageBay
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Helpdesk Logo
Helpdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
EngageBay Logo
EngageBay
Total integrations: 15
  • AWeber
  • Agile CRM
  • Authorize.Net
  • Bill.com
  • Birdeye
  • CallHippo
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • DocuSign
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Google Calendar
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Hotjar
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Intercom
  • Intuit Mailchimp
  • JustCall
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • PandaDoc
  • Pipedrive
  • Piwik PRO
  • Plivo
  • Podium
  • Postmark
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Streak
  • Stripe
  • SysAid
  • Trustpilot
  • Twilio
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Zapier
  • Zoho Desk
Helpdesk Logo
Helpdesk
Total integrations: 58
  • AWeber
  • Agile CRM
  • Authorize.Net
  • Bill.com
  • Birdeye
  • CallHippo
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • DocuSign
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Google Calendar
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Hotjar
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Intercom
  • Intuit Mailchimp
  • JustCall
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • PandaDoc
  • Pipedrive
  • Piwik PRO
  • Plivo
  • Podium
  • Postmark
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Streak
  • Stripe
  • SysAid
  • Trustpilot
  • Twilio
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Zapier
  • Zoho Desk
Top Alternatives
EngageBay Logo
EngageBay
See all alternatives
Helpdesk Logo
Helpdesk
See all alternatives