Freshchat vs Freshdesk Contact Center
Take a look at how
Freshchat
and
Freshdesk Contact Center
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshchat
scores
4.5
out of 5 from
306
reviews, while
Freshdesk Contact Center
has been rated
4.1
out of 5 from
133
reviews.
Advertising disclosure: Findstack offers objective, editorially independent comparisons to
help you find the best software. Some links on this page are affiliate links — we may earn a commission when you
visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings,
rankings, or reviews. Disclosure policy |
Methodology
Freshdesk Contact Center
4.1
( 133 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
Learn more about Crevio
At a Glance
Overview
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $900,000+ in savings on the best software to scale your business.
Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
9
- BigCommerce
- Calendly
- Freshdesk
- Freshsales
- Freshservice
- Helpdesk
- HubSpot CRM
- Nimble
- Pinecone
- Shopify
- TeamViewer
- WooCommerce
- Zapier
- Zowie
- noCRM.io
Total integrations:
9
- BigCommerce
- Calendly
- Freshdesk
- Freshsales
- Freshservice
- Helpdesk
- HubSpot CRM
- Nimble
- Pinecone
- Shopify
- TeamViewer
- WooCommerce
- Zapier
- Zowie
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software and Conversational Support Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
Popular Comparisons
