Freshchat vs Freshdesk Contact Center

Take a look at how Freshchat and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshchat scores 4.5 out of 5 from 306 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
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Freshchat Logo

Freshchat

4.5
(306)
Freshdesk Contact Center Logo

Freshdesk Contact Center

4.1
(133)
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At a Glance
Freshchat Logo
Freshchat
Starting at:
$15.00/month
Freshdesk Contact Center Logo
Freshdesk Contact Center
Starting at:
$15.00/month
Overview
Freshchat Logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
Freshchat screenshot 1
Freshchat screenshot 2
Freshchat screenshot 3
Freshchat screenshot 4
Freshchat screenshot 5
Freshchat screenshot 6
Freshdesk Contact Center Logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
Freshdesk Contact Center screenshot 1
Freshdesk Contact Center screenshot 2
Freshdesk Contact Center screenshot 3
Freshdesk Contact Center screenshot 4
Freshdesk Contact Center screenshot 5
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Pricing
Freshchat Logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Freshdesk Contact Center Logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Pros and Cons
Freshchat Logo
Freshchat
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Contact Center Logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Freshchat Logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Freshdesk Contact Center Logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
Freshchat Logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshchat Logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshchat Logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshchat Logo
Freshchat
Total integrations: 9
  • BigCommerce
  • Calendly
  • Freshdesk
  • Freshsales
  • Freshservice
  • Helpdesk
  • HubSpot CRM
  • Nimble
  • Pinecone
  • Shopify
  • TeamViewer
  • WooCommerce
  • Zapier
  • Zowie
  • noCRM.io
Freshdesk Contact Center Logo
Freshdesk Contact Center
Total integrations: 9
  • BigCommerce
  • Calendly
  • Freshdesk
  • Freshsales
  • Freshservice
  • Helpdesk
  • HubSpot CRM
  • Nimble
  • Pinecone
  • Shopify
  • TeamViewer
  • WooCommerce
  • Zapier
  • Zowie
  • noCRM.io
Top Alternatives
Freshchat Logo
Freshchat
See all alternatives
Freshdesk Contact Center Logo
Freshdesk Contact Center
See all alternatives
Company Details
Freshchat Logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010