Freshdesk Contact Center vs Nextiva
Take a look at how Freshdesk Contact Center and Nextiva stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while Nextiva has been rated 4.5 out of 5 from 3028 reviews.
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Essential
$25.95
/ month
Professional
$30.95
/ month
Enterprise
$40.95
/ month
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
77.94%
Mid Market
20.94%
Enterprise
1.12%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
9
- Act!
- BigCommerce
- Bullhorn ATS & CRM
- Freshdesk
- Freshsales
- Freshservice
- HubSpot CRM
- Microsoft Teams
- Nimble
- Pinecone
- Rippling
- WooCommerce
- Zapier
- Zoho CRM
- noCRM.io
Total integrations:
7
- Act!
- BigCommerce
- Bullhorn ATS & CRM
- Freshdesk
- Freshsales
- Freshservice
- HubSpot CRM
- Microsoft Teams
- Nimble
- Pinecone
- Rippling
- WooCommerce
- Zapier
- Zoho CRM
- noCRM.io
Top Alternatives
Categories
Common categories include: VoIP Providers and Call Center Infrastructure (CCI) Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Nextiva, Inc.
- Located in Scottsdale, Arizona, United States
- Founded in 2008
