Freshdesk Contact Center vs Nextiva

Take a look at how Freshdesk Contact Center and Nextiva stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while Nextiva has been rated 4.5 out of 5 from 3028 reviews.
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Freshdesk Contact Center logo

Freshdesk Contact...

4.1
(133)
Nextiva logo

Nextiva

4.5
(3,028)
At a Glance
Freshdesk Contact Center logo
Freshdesk Contact Center
Starting at:
$0.00/month
Nextiva logo
Nextiva
Starting at:
$25.95/month
Overview
Freshdesk Contact Center logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
Nextiva logo
Nextiva
Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Nextiva
View 6 images
Nextiva Screenshots
Pricing
Freshdesk Contact Center logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Nextiva logo
Nextiva
Free trial available
Free plan available
Billing type Recurring Subscription
Essential
$25.95
/ month
Professional
$30.95
/ month
Enterprise
$40.95
/ month
See all pricing
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Pros and Cons
Freshdesk Contact Center logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Nextiva logo
Nextiva
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Contact Center logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Nextiva logo
Nextiva
Small Business
77.94%
Mid Market
20.94%
Enterprise
1.12%
Deployment
Freshdesk Contact Center logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Nextiva logo
Nextiva
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Contact Center logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Nextiva logo
Nextiva
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk Contact Center logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Nextiva logo
Nextiva
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Freshdesk Contact Center logo
Freshdesk Contact Center
See all alternatives
Nextiva logo
Nextiva
See all alternatives
Company Details
Freshdesk Contact Center logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Nextiva logo
Nextiva
  • By Nextiva, Inc.
  • Located in Scottsdale, Arizona, United States
  • Founded in 2008