Freshdesk Contact Center vs Respond.io

Take a look at how Freshdesk Contact Center and Respond.io stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while Respond.io has been rated 4.8 out of 5 from 152 reviews.
Share
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more
Freshdesk Contact Center Logo

Freshdesk Contact Center

4.1
(133)
Respond.io Logo

Respond.io

4.8
(152)
At a Glance
Freshdesk Contact Center Logo
Freshdesk Contact Center
Starting at:
$15.00/month
Respond.io Logo
Respond.io
Starting at:
$99.00/month
Overview
Freshdesk Contact Center Logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
Respond.io Logo
Respond.io
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Respond.io
View 7 images
Respond.io Screenshots
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $600,000+ in savings on the best software to scale your business.
Pricing
Freshdesk Contact Center Logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Respond.io Logo
Respond.io
Free trial available
Free plan available
Billing type Recurring Subscription
Enterprise
$0.00
/ month
Team
$99.00
/ month
Business
$299.00
/ month
See all pricing
Pros and Cons
Freshdesk Contact Center Logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Respond.io Logo
Respond.io
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Contact Center Logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Respond.io Logo
Respond.io
Small Business
75.0%
Mid Market
22.37%
Enterprise
2.63%
Deployment
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Respond.io Logo
Respond.io
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Respond.io Logo
Respond.io
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Respond.io Logo
Respond.io
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk Contact Center Logo
Freshdesk Contact Center
Total integrations: 9
  • BigCommerce
  • Copper
  • Freshdesk
  • Freshsales
  • Freshservice
  • Gmail
  • HubSpot
  • HubSpot CRM
  • Instagram
  • Intercom
  • Joomla
  • Microsoft Teams
  • Nimble
  • Salesforce Sales Cloud
  • Shopify
  • Twilio
  • WhatsApp Business
  • WooCommerce
  • Zapier
  • noCRM.io
Respond.io Logo
Respond.io
Total integrations: 11
  • BigCommerce
  • Copper
  • Freshdesk
  • Freshsales
  • Freshservice
  • Gmail
  • HubSpot
  • HubSpot CRM
  • Instagram
  • Intercom
  • Joomla
  • Microsoft Teams
  • Nimble
  • Salesforce Sales Cloud
  • Shopify
  • Twilio
  • WhatsApp Business
  • WooCommerce
  • Zapier
  • noCRM.io
Top Alternatives
Freshdesk Contact Center Logo
Freshdesk Contact Center
See all alternatives
Respond.io Logo
Respond.io
See all alternatives
Company Details
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Respond.io Logo
Respond.io
  • By respond.io
  • Located in Kuala Lumpur, Malaysia
  • Founded in 2017