Freshdesk Contact Center vs Userlike

Take a look at how Freshdesk Contact Center and Userlike stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while Userlike has been rated 4.4 out of 5 from 453 reviews.
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Freshdesk Contact Center Logo

Freshdesk Contact Center

4.1
(133)
Userlike Logo

Userlike

4.4
(453)
At a Glance
Freshdesk Contact Center Logo
Freshdesk Contact Center
Starting at:
$15.00/month
Userlike Logo
Userlike
Starting at:
$100.00/month
Overview
Freshdesk Contact Center Logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
Userlike Logo
Userlike
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Userlike
View 6 images
Userlike Screenshots
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Pricing
Freshdesk Contact Center Logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Userlike Logo
Userlike
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Team
$100.00
/ month
Corporate
$320.00
/ month
Flex
Contact Us
See all pricing
Pros and Cons
Freshdesk Contact Center Logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Userlike Logo
Userlike
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Contact Center Logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Userlike Logo
Userlike
Small Business
79.91%
Mid Market
15.45%
Enterprise
4.64%
Deployment
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Userlike Logo
Userlike
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Userlike Logo
Userlike
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Userlike Logo
Userlike
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk Contact Center Logo
Freshdesk Contact Center
Total integrations: 9
  • BigCommerce
  • Dropbox Business
  • Freshdesk
  • Freshsales
  • Freshservice
  • Google Analytics 360 Formerly Google Analytics Premium
  • HubSpot CRM
  • Intuit Mailchimp
  • Jimdo
  • LiveAgent
  • Nimble
  • Site123
  • WooCommerce
  • Zapier
  • noCRM.io
Userlike Logo
Userlike
Total integrations: 6
  • BigCommerce
  • Dropbox Business
  • Freshdesk
  • Freshsales
  • Freshservice
  • Google Analytics 360 Formerly Google Analytics Premium
  • HubSpot CRM
  • Intuit Mailchimp
  • Jimdo
  • LiveAgent
  • Nimble
  • Site123
  • WooCommerce
  • Zapier
  • noCRM.io
Top Alternatives
Freshdesk Contact Center Logo
Freshdesk Contact Center
See all alternatives
Userlike Logo
Userlike
See all alternatives
Company Details
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Userlike Logo
Userlike
  • By Userlike UG
  • Located in Cologne, North Rhine-Westphalia, Germany
  • Founded in 2011