Freshdesk Contact Center vs Userlike
Take a look at how
Freshdesk Contact Center
and
Userlike
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshdesk Contact Center
scores
4.1
out of 5 from
133
reviews, while
Userlike
has been rated
4.4
out of 5 from
453
reviews.
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Freshdesk Contact Center
4.1
( 133 )
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5.0
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Team
$100.00
/ month
Corporate
$320.00
/ month
Flex
Contact Us
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
79.91%
Mid Market
15.45%
Enterprise
4.64%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
9
- Asana
- BigCommerce
- Bitrix24
- Dropbox
- Dropbox Business
- Drupal
- Freshdesk
- Freshsales
- Freshservice
- GitHub
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Sheets
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- Jimdo
- Joomla
- LiveAgent
- Microsoft Teams
- Nimble
- Pipedrive
- PrestaShop
- Shopify
- Site123
- Slack
- Squarespace
- Trello
- Wix
- WooCommerce
- Zapier
- Zendesk
- Zoho CRM
- noCRM.io
Total integrations:
30
- Asana
- BigCommerce
- Bitrix24
- Dropbox
- Dropbox Business
- Drupal
- Freshdesk
- Freshsales
- Freshservice
- GitHub
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Sheets
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- Jimdo
- Joomla
- LiveAgent
- Microsoft Teams
- Nimble
- Pipedrive
- PrestaShop
- Shopify
- Site123
- Slack
- Squarespace
- Trello
- Wix
- WooCommerce
- Zapier
- Zendesk
- Zoho CRM
- noCRM.io
Top Alternatives
Categories
Common categories include: Conversational Support Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Userlike UG
- Located in Cologne, North Rhine-Westphalia, Germany
- Founded in 2011
