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Freshdesk Contact Center
4.1
( 133 )
Zendesk Chat
No reviews yet
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
9
- Aircall
- Better Stack
- BigCommerce
- Dropbox
- Dropbox Business
- Duda
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- HubSpot CRM
- Intercom
- Loom
- Microsoft Excel
- Nimble
- Pipedrive
- Site123
- Sitecore Experience Manager
- TeamViewer
- WhatsApp Business
- WooCommerce
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zowie
- noCRM.io
Total integrations:
17
- Aircall
- Better Stack
- BigCommerce
- Dropbox
- Dropbox Business
- Duda
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- HubSpot CRM
- Intercom
- Loom
- Microsoft Excel
- Nimble
- Pipedrive
- Site123
- Sitecore Experience Manager
- TeamViewer
- WhatsApp Business
- WooCommerce
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zowie
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software and Conversational Support Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
