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At a Glance
Overview
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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AWeber is one of the more prominent email marketing platforms owing to the brand being around for a while. The platform is known for simplifying email marketing campaigns through an extensive range of tools that help companies grow their contacts. The platform offers pre-built email campaigns, ac... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
AWeber Free
$0.00
/ month
AWeber Pro
$19.99
/ month
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
- Intuitive list management tools
- Supports PayPal integration that provides accurate sales tracking
- Comprehensive education tools and media for tutorials
- Great selection of landing page templates
- Quite expensive versus competitors
- Deliverability rates are below average
Reviewer's Segments
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Small Business
82.67%
Mid Market
12.72%
Enterprise
4.61%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
18
- AppSumo
- Automate.io
- Blogger
- Castos
- ChatBot
- Creatio
- Demio
- Divi
- Duda
- EasyWebinar
- Elegant Themes
- Elementor
- Elementor Hosting
- EverWebinar
- Formidable Forms
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Ghost
- GoToWebinar
- Hello Bar
- Helpdesk
- Hostinger Website Builder
- HubSpot CRM
- HubSpot Email Hosting
- Interact
- Jotform
- Jotform Apps
- Landingi
- Livestorm
- MeisterTask
- Nimble
- Proof Pulse
- RavenTools
- Sellfy
- Shift4Shop
- ShortStack
- Smartsheet
- Squarespace
- Supportbench
- Thrive Themes
- Unbounce
- WebinarJam
- Wistia
- WooCommerce
- Wpforms
- Zapier
- Zoho Assist
- iPage by Bluehost
- noCRM.io
- rasa.io
Total integrations:
35
- AppSumo
- Automate.io
- Blogger
- Castos
- ChatBot
- Creatio
- Demio
- Divi
- Duda
- EasyWebinar
- Elegant Themes
- Elementor
- Elementor Hosting
- EverWebinar
- Formidable Forms
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Ghost
- GoToWebinar
- Hello Bar
- Helpdesk
- Hostinger Website Builder
- HubSpot CRM
- HubSpot Email Hosting
- Interact
- Jotform
- Jotform Apps
- Landingi
- Livestorm
- MeisterTask
- Nimble
- Proof Pulse
- RavenTools
- Sellfy
- Shift4Shop
- ShortStack
- Smartsheet
- Squarespace
- Supportbench
- Thrive Themes
- Unbounce
- WebinarJam
- Wistia
- WooCommerce
- Wpforms
- Zapier
- Zoho Assist
- iPage by Bluehost
- noCRM.io
- rasa.io
Top Alternatives
Categories
Common categories include: Digital Customer Service Platforms.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By AWeber Communications, Inc.
- Located in Chalfont, Pennsylvania, United States
- Founded in 1998
