Freshdesk vs AWeber

Take a look at how Freshdesk and AWeber stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk scores 4.4 out of 5 from 3051 reviews, while AWeber has been rated 4.2 out of 5 from 629 reviews.
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Freshdesk logo

Freshdesk

4.4
(3,051)
AWeber logo

AWeber

4.2
(629)
At a Glance
Freshdesk logo
Freshdesk
Starting at:
$14.00/month
AWeber logo
AWeber
Starting at:
$19.99/month
Overview
Freshdesk logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
AWeber logo
AWeber
AWeber is one of the more prominent email marketing platforms owing to the brand being around for a while. The platform is known for simplifying email marketing campaigns through an extensive range of tools that help companies grow their contacts. The platform offers pre-built email campaigns, ac... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
AWeber
View 6 images
AWeber Screenshots
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Pricing
Freshdesk logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
AWeber logo
AWeber
Free trial available
Free plan available
Billing type Recurring Subscription
AWeber Free
$0.00
/ month
AWeber Pro
$19.99
/ month
See all pricing
Pros and Cons
Freshdesk logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
AWeber logo
AWeber
Pros
  • Intuitive list management tools
  • Supports PayPal integration that provides accurate sales tracking
  • Comprehensive education tools and media for tutorials
  • Great selection of landing page templates
Cons
  • Quite expensive versus competitors
  • Deliverability rates are below average
Reviewer's Segments
Freshdesk logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
AWeber logo
AWeber
Small Business
82.67%
Mid Market
12.72%
Enterprise
4.61%
Deployment
Freshdesk logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
AWeber logo
AWeber
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
AWeber logo
AWeber
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
AWeber logo
AWeber
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk logo
Freshdesk
Total integrations: 16
  • AppSumo
  • Blogger
  • ChatBot
  • Demio
  • Divi
  • Duda
  • EasyWebinar
  • Elegant Themes
  • Elementor
  • Elementor Hosting
  • EverWebinar
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Ghost
  • Hello Bar
  • HubSpot CRM
  • Interact
  • Jotform
  • MeisterTask
  • Nimble
  • Proof Pulse
  • RavenTools
  • Sellfy
  • Squarespace
  • Supportbench
  • Unbounce
  • WooCommerce
  • Wpforms
  • Zapier
  • Zoho Assist
  • iPage by Bluehost
  • noCRM.io
AWeber logo
AWeber
Total integrations: 19
  • AppSumo
  • Blogger
  • ChatBot
  • Demio
  • Divi
  • Duda
  • EasyWebinar
  • Elegant Themes
  • Elementor
  • Elementor Hosting
  • EverWebinar
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Ghost
  • Hello Bar
  • HubSpot CRM
  • Interact
  • Jotform
  • MeisterTask
  • Nimble
  • Proof Pulse
  • RavenTools
  • Sellfy
  • Squarespace
  • Supportbench
  • Unbounce
  • WooCommerce
  • Wpforms
  • Zapier
  • Zoho Assist
  • iPage by Bluehost
  • noCRM.io
Top Alternatives
Freshdesk logo
Freshdesk
See all alternatives
AWeber logo
AWeber
See all alternatives
Company Details
Freshdesk logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
AWeber logo
AWeber
  • By AWeber Communications, Inc.
  • Located in Chalfont, Pennsylvania, United States
  • Founded in 1998