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Freshdesk vs Chatter Comparison

Freshdesk vs Chatter Comparison
Freshdesk

At a Glance

4.4

Help Desk Software

Starting at $0

Per Month

4.1

Live Chat Software

Starting at $0

Per Month

Overview

Freshdesk

Freshdesk is the preferred help desk system for small businesses. Customer service is just one facet of the expansive Freshworks toolkit. Freshdesk also has a ticket management system with AI automation that routes tickets to the most relevant, available agents with great efficiency. The platform ha…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Chatter

Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Started

$0

Per Month

Growth

$18

Per Month

Pro

$59

Per Month

Enterprise

$95

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Chatter

$0

Per Month

Chatter Plus

$15

Per Month

See Pricing Details

Free Plan Available

Pricing Available

Pros & Cons

Freshdesk Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Freshdesk Cons

  • Some key features like AI are only available on the most expensive plan.

Chatter Pros

There is not sufficient information

Chatter Cons

There is not sufficient information

Screenshots

Freshdesk

Chatter

Videos

Freshdesk

Chatter

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

GetResponse

4.2

Starting at $0

Per Month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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