Grasshopper vs Freshdesk Contact Center

Take a look at how Grasshopper and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. Grasshopper scores 4.0 out of 5 from 146 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
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Grasshopper logo

Grasshopper

4.0
(146)
Freshdesk Contact Center logo

Freshdesk Contact...

4.1
(133)
At a Glance
Grasshopper logo
Grasshopper
Starting at:
$29.00/month
Freshdesk Contact Center logo
Freshdesk Contact Center
Starting at:
$0.00/month
Overview
Grasshopper logo
Grasshopper
Grasshopper is a convenient tool that empowers businesses with a complete virtual phone system. The solution helps keep costs as low as possible, which is why the platform is preferred by freelancers and solopreneurs. Grasshopper also allows users to choose from various phone number options. Wit... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Grasshopper
View 6 images
Grasshopper Screenshots
Freshdesk Contact Center logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
Pricing
Grasshopper logo
Grasshopper
Free trial available
Free plan available
Billing type Recurring Subscription
Solo
$29.00
/ month
Partner
$49.00
/ month
Small Business
$89.00
/ month
See all pricing
Freshdesk Contact Center logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
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Pros and Cons
Grasshopper logo
Grasshopper
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Contact Center logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Grasshopper logo
Grasshopper
Small Business
85.62%
Mid Market
9.59%
Enterprise
4.79%
Freshdesk Contact Center logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
Grasshopper logo
Grasshopper
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Contact Center logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Grasshopper logo
Grasshopper
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk Contact Center logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Grasshopper logo
Grasshopper
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk Contact Center logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Grasshopper logo
Grasshopper
See all alternatives
Freshdesk Contact Center logo
Freshdesk Contact Center
See all alternatives
Company Details
Grasshopper logo
Grasshopper
  • By LogMeIn, Inc.
  • Located in Boston, MA, United States
  • Founded in 2003
Freshdesk Contact Center logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010