Freshdesk Contact Center vs Grasshopper
Take a look at how
Freshdesk Contact Center
and
Grasshopper
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshdesk Contact Center
scores
4.1
out of 5 from
133
reviews, while
Grasshopper
has been rated
4.1
out of 5 from
146
reviews.
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Methodology
Freshdesk Contact Center
4.1
( 133 )
Grasshopper
4.1
( 146 )
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Grasshopper is a convenient tool that empowers businesses with a complete virtual phone system. The solution helps keep costs as low as possible, which is why the platform is preferred by freelancers and solopreneurs. Grasshopper also allows users to choose from various phone number options. Wit... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Solo
$29.00
/ month
Partner
$49.00
/ month
Small Business
$89.00
/ month
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
85.62%
Mid Market
9.59%
Enterprise
4.79%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
9
- AutoCAD
- Autodesk Fusion 360
- BigCommerce
- Bitium
- Blender
- CATIA
- Dynamo
- Freshdesk
- Freshsales
- Freshservice
- Google Voice
- Houdini
- HubSpot CRM
- LiveChat
- Maya
- Nimble
- Octopus
- Python
- Revit
- Rhino
- Rhinoceros
- SketchUp
- Smith.ai Live Website Chat
- Tekla Structures
- Unity
- Unreal Engine
- WooCommerce
- Zapier
- noCRM.io
Total integrations:
21
- AutoCAD
- Autodesk Fusion 360
- BigCommerce
- Bitium
- Blender
- CATIA
- Dynamo
- Freshdesk
- Freshsales
- Freshservice
- Google Voice
- Houdini
- HubSpot CRM
- LiveChat
- Maya
- Nimble
- Octopus
- Python
- Revit
- Rhino
- Rhinoceros
- SketchUp
- Smith.ai Live Website Chat
- Tekla Structures
- Unity
- Unreal Engine
- WooCommerce
- Zapier
- noCRM.io
Top Alternatives
Categories
Common categories include: VoIP Providers.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By LogMeIn, Inc.
- Located in Boston, MA, United States
- Founded in 2003
