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Methodology
Help Scout
4.4
( 401 )
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5.0
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At a Glance
Overview
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Free trial available
Free plan available
Billing type
Perpetual License
Free
$0.00
one-time
Starter
$29.00
/ month
Growth
$59.00
/ month
Plus
$749.00
/ month
Premium
$2999.00
/ month
Reviewer's Segments
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Videos
- Webinars
- Documentation
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
16
- ActiveCampaign for Marketing
- Adobe Commerce
- Agile CRM
- BigCommerce
- Brevo Marketing Platform
- Close
- CloudTalk
- Duda
- Ecwid
- Gmail
- Google Analytics
- Google Workspace
- HubSpot
- HubSpot CRM
- Intuit Mailchimp
- Jimdo
- Kinsta
- KrispCall
- MailerLite
- Omnisend
- OnePageCRM
- PartnerStack
- Pipedrive
- Provide Support Live Chat
- Salesforce Platform
- Shift4Shop
- Shopify
- Site123
- Squarespace
- Stamped
- SurveyMonkey
- Testimonial
- Wix
- WooCommerce
- Zendesk Support Suite
- Zoho CRM
- Zonka Feedback
- Zowie
Total integrations:
25
- ActiveCampaign for Marketing
- Adobe Commerce
- Agile CRM
- BigCommerce
- Brevo Marketing Platform
- Close
- CloudTalk
- Duda
- Ecwid
- Gmail
- Google Analytics
- Google Workspace
- HubSpot
- HubSpot CRM
- Intuit Mailchimp
- Jimdo
- Kinsta
- KrispCall
- MailerLite
- Omnisend
- OnePageCRM
- PartnerStack
- Pipedrive
- Provide Support Live Chat
- Salesforce Platform
- Shift4Shop
- Shopify
- Site123
- Squarespace
- Stamped
- SurveyMonkey
- Testimonial
- Wix
- WooCommerce
- Zendesk Support Suite
- Zoho CRM
- Zonka Feedback
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, and Customer Self-Service Software.
Company Details
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
- By Tidio LLC
- Located in San Francisco
- Founded in 2013
