Helpdesk vs HelpCrunch

Take a look at how Helpdesk and HelpCrunch stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpdesk scores 4.6 out of 5 from 30 reviews, while HelpCrunch has been rated 4.7 out of 5 from 204 reviews.
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Helpdesk Logo

Helpdesk

4.6
(30)
HelpCrunch Logo

HelpCrunch

4.7
(204)
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At a Glance
Helpdesk Logo
Helpdesk
Pricing not provided by vendor
HelpCrunch Logo
HelpCrunch
Starting at:
$15.00/month
Overview
Helpdesk Logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpdesk - Helpdesk Homepage
View 1 images
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
HelpCrunch Logo
HelpCrunch
HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great au... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HelpCrunch
View 5 images
HelpCrunch Screenshots
HelpCrunch screenshot 1
HelpCrunch screenshot 2
HelpCrunch screenshot 3
HelpCrunch screenshot 4
HelpCrunch screenshot 5
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Pricing
Helpdesk Logo
Helpdesk
No pricing information available
HelpCrunch Logo
HelpCrunch
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$15.00
/ month
Pro
$25.00
/ month
Unlimited
Contact Us
See all pricing
Reviewer's Segments
Helpdesk Logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
HelpCrunch Logo
HelpCrunch
Small Business
83.82%
Mid Market
15.2%
Enterprise
0.98%
Deployment
Helpdesk Logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
HelpCrunch Logo
HelpCrunch
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpdesk Logo
Helpdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
HelpCrunch Logo
HelpCrunch
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpdesk Logo
Helpdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HelpCrunch Logo
HelpCrunch
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Helpdesk Logo
Helpdesk
Total integrations: 58
  • AWeber
  • Adobe Commerce (Magento Commerce)
  • Agile CRM
  • Authorize.Net
  • BigCommerce
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • Doodle
  • Drupal
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Joomla
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pipedrive
  • Piwik PRO
  • Podium
  • PrestaShop
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Slack
  • Smartlook
  • Squarespace
  • Streak
  • SysAid
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wix
  • Wufoo
  • Zapier
  • Zendesk
  • Zoho Desk
HelpCrunch Logo
HelpCrunch
Total integrations: 14
  • AWeber
  • Adobe Commerce (Magento Commerce)
  • Agile CRM
  • Authorize.Net
  • BigCommerce
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickUp
  • Crazy Egg
  • Delighted
  • Doodle
  • Drupal
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Joomla
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pipedrive
  • Piwik PRO
  • Podium
  • PrestaShop
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Slack
  • Smartlook
  • Squarespace
  • Streak
  • SysAid
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wix
  • Wufoo
  • Zapier
  • Zendesk
  • Zoho Desk
Top Alternatives
Helpdesk Logo
Helpdesk
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HelpCrunch Logo
HelpCrunch
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